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Post by gowwe on Jan 13, 2010 18:28:05 GMT -5
the other day I bought a wrestlemania heritige cena figure and as soon as I took it out of the package its head fell off and rolled out of the packaging wish I had a picture but I sent it to Mattel and forgot to take a picture
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Post by Y3RP: LA MARAVILLA!!! on Jan 13, 2010 18:58:12 GMT -5
.....................ok! seems like u solved your own problem, u bought a fig. the fig has a problem then u sent it back to mattel.
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Post by kjtoys on Jan 13, 2010 19:02:59 GMT -5
did they tell you to mail it back?
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Post by gowwe on Jan 13, 2010 19:15:41 GMT -5
kjtoys yeah they said they would give me 10 dollar copoun The guy had no clew what he was talking about
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Post by gowwe on Jan 13, 2010 19:16:13 GMT -5
I got a Batista in the black boots
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DKR
Main Eventer
It's all good...
Joined on: Feb 13, 2008 13:23:53 GMT -5
Posts: 3,916
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Post by DKR on Jan 13, 2010 19:17:56 GMT -5
That is what Mattel often does for defective figures.
At least for these you can easily walk into any TRU and get another Cena...when DCUC figures are defective and they send a coupon you may never see the figure on shelves again.
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Post by PJ on Jan 13, 2010 19:19:31 GMT -5
kjtoys yeah they said they would give me 10 dollar copoun The guy had no clew what he was talking about That's what Mattel does they send out vouchers so you can get a new figure at your local store. As for not knowing about the figures...they probably aren't in their system yeat. They had that problem with DCSH when they first came out. it took about a month before they were in their customers service people's computers.
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Post by gowwe on Jan 13, 2010 19:30:03 GMT -5
kjtoys were you get that t-shirt on Kofi
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