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Post by naparo01 on Dec 12, 2011 21:32:05 GMT -5
Yeah for some reason matty collector uses this horible bulk shipping service.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Dec 12, 2011 21:54:44 GMT -5
Ok so we know Matty has slow shipping. But that still doesn't explain why most people on here already got them and a couple of us haven't. Everybody should have got them by now especially when those overseas are getting them before people like me here in the states.
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Post by Calcifer Boheme on Dec 12, 2011 22:12:16 GMT -5
Nothing they've done goes against BBB standards. They've shipped out the figures, which technically constitutes their part of the deal. Also, as ridiculous as you may find three weeks (and I'm not disagreeing on that point), it's well under the legal limit. I can't find what that limit is, but from memory I think it's 60 days.
Yes, finding a better courier would be nice, but they're not breaking in laws or doing anything unfair. People have just gotten so used to everything getting to them immediately that they forget that it doesn't always work that way.
I got my figures last week. Hopefully everyone still waiting get theirs soon. But if they got lost or anything like that happens, it's not Mattel's. Unfortunately, things just mess up sometimes.
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Post by Next Man’s Yeeter on Dec 12, 2011 23:32:59 GMT -5
Shipping was fine for me. Took about the same time to arrive as anything does from the US (10 days ish)... But the shipping cost was a lot cheaper. Normally for an MOC two-pack, Ebay sellers want around $30-40 to ship to the UK. MattyCollector charged me $10, and got it to me just as quick as the $40 guys would.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Dec 13, 2011 12:32:50 GMT -5
Just as I thought no email from the usps. I called Matty back again and spoke to a supervisor. She said the first guy was correct I should have had it in 7-14 business days. She was going to submit a ticket to the main HQ to look into the case. But now I have to wait another 24-72 hrs to hear back.
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 13, 2011 13:12:21 GMT -5
Very strange goings on, I'm in the Uk, I ordeerd my Rockers on the 23rd which were shipped the 24th via slow untrackable mail, and I received them today.
For people in the US who placed orders a few days before me and still yet to receive theirs is crazy!
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 13, 2011 14:33:25 GMT -5
Very strange goings on, I'm in the Uk, I ordeerd my Rockers on the 23rd which were shipped the 24th via slow untrackable mail, and I received them today. For people in the US who placed orders a few days before me and still yet to receive theirs is crazy! Happy for you. Did you have to pay any customs tax ?
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 13, 2011 15:17:23 GMT -5
just checked my mail, still don't have any Rockers 2 pack.
I wrote to Matty CS, and this is what they replied: *
Dear xxx,
Thank you for contacting the MattyCollector.com online store.
Thank you for writing regarding shipment of your purchase. Your order was shipped on 11/22/11 12:00:00 AM CST via Cornerstone Logistics (International Post).
Delivery time varies depending on the local courier. The shipment does not have a tracking number associated with it.
Please allow up to a month for your order to be delivered since it's under international shipment.
We appreciate your patience.
I don't really dig the "please allow us up to 1 month"...
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 13, 2011 20:31:29 GMT -5
Wow I am a little worried now. I was planing on ordering Andre but I dont feel Like I should pay $10 extra dollers for shipping and then have to wait for the slowest shipping possible. I would feel like I paid for a SERVICE and in the end the service was stolen from me. if I have to wait 2 or more weeks for something I should get it FREE! All these stories and matty collector changes nothing they know a lot of people will still order chancing their luck?
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 14, 2011 6:05:03 GMT -5
trust me, if we do an entire topic on them, they'll see things differently....
I am for a thread on Mattycollector bulk services. What do you think?
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Dean Winchester
Main Eventer
Joined on: Jul 16, 2002 0:26:04 GMT -5
Posts: 1,656
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Post by Dean Winchester on Dec 14, 2011 6:08:23 GMT -5
trust me, if we do an entire topic on them, they'll see things differently.... I am for a thread on Mattycollector bulk services. What do you think? No they won't. Wrestlingfigs is not the first message board to deal with mattycollector. They have been in business for a few years now and people have constantly complained and made threads on how poor their shipping, website, and everything else is run. Things aren't too much different now then they were 3 years ago.
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
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Post by Deleted on Dec 14, 2011 6:13:37 GMT -5
so we have to wait quietly ??
I'll never purchase on their site again. I even prefer stopping my collection
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 14, 2011 8:04:42 GMT -5
Very strange goings on, I'm in the Uk, I ordeerd my Rockers on the 23rd which were shipped the 24th via slow untrackable mail, and I received them today. For people in the US who placed orders a few days before me and still yet to receive theirs is crazy! Happy for you. Did you have to pay any customs tax ? Thanks! nope
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Deleted
Joined on: May 30, 2024 11:56:43 GMT -5
Posts: 0
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Post by Deleted on Dec 14, 2011 15:02:14 GMT -5
FINALLY, The Rockers showed up!
I had to pay a custom fee (6,50 euros = 10 dollars) but am happy having them for real.
I hope that you'll end up getting 'em.
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Post by Nivro™ on Dec 14, 2011 15:05:37 GMT -5
Still waiting on mine...25...26 days later...I dunno lost count. I told them they had until Friday and then I was disputing it!
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Post by Chip on Dec 14, 2011 15:25:39 GMT -5
i dont understand why Mattel just wouldn't keep the Rockers & all future Legends "online only" let Ringside, Matty, spam & MattelShop sell them. the prices would be more reasonable (they could charge $24-$27 for the Rockers, $17-$18 for singles) and then we (the collectors who the Legends are supposed to be FOR) could decide who we wanted to do business with.
This whole debacle with the Rockers is making me not want to order any future Legends...I'm even second guessing ordering Andre now.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Dec 14, 2011 15:55:18 GMT -5
Uh wtf? I just checked my email and there was one from Matty. So I open it up and they are mailing me another one? It shows a whole new order number and the price with a discount making $0. So what am I supposed to do now wait even longer and hope another one shows up?
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elrey82
Main Eventer
L.I. IN THE HOUSE!!!
Joined on: Oct 3, 2009 14:01:39 GMT -5
Posts: 1,733
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Post by elrey82 on Dec 14, 2011 16:19:01 GMT -5
Man they really have it in for you!!! That should have not happened!!! I just notice that for the Masters of The Universe figures on Matty they are saying that Demo-Man (which is on sale tomorrow) won't ship till January and anything bought with that won't ship till January !!! I guess Mattycollector read some type of complaint!!
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Dec 14, 2011 16:50:53 GMT -5
Does anyone know if I call Mattel directly will they deal with Matty issues?
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kerowack
Mid-Carder
Joined on: Jun 26, 2009 15:24:35 GMT -5
Posts: 119
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Post by kerowack on Dec 14, 2011 17:19:03 GMT -5
Mattycollector has a history of pissing people off....sorry man.
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