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Post by nwo4life on Feb 7, 2012 21:28:35 GMT -5
ok so i brought an extra DM Taker so i can open it and keep my other MOC. I brought it from TRU and when i opened it the leg completly fell off. I tried taking it back to TRU but they wont let me return it because it was opened. now im out like 25 bucks  |
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CraZsystem
Main Eventer
Joined on: Dec 14, 2011 17:40:17 GMT -5
Posts: 1,085
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Post by CraZsystem on Feb 7, 2012 21:36:02 GMT -5
Just glue the joint in place.
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Post by AlexWestCollects on Feb 7, 2012 21:36:58 GMT -5
Call mattel customer service and they'll give you a voucher.
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Post by Ultimate Figure Collector on Feb 7, 2012 21:37:38 GMT -5
Email or call Mattel. They will most likely send you a voucher that you can bring to your TRU and get a new one. Just explain the situation to them.
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Post by LaParka on Feb 7, 2012 21:53:50 GMT -5
TRU has to take it back they sold you a defective product and with receipt there is nothing they can say about it.
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Post by funkasaurus on Feb 7, 2012 22:01:37 GMT -5
Same thing happend with my Koslov. I used super glue.
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Post by AlexWestCollects on Feb 7, 2012 22:02:43 GMT -5
TRU has to take it back they sold you a defective product and with receipt there is nothing they can say about it. Yea I've never had a problem exchanging a defective item at TRU. They usually take back anything. |
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Post by Cammi Oh on Feb 7, 2012 22:25:08 GMT -5
I would've asked for a manager as their policy is to replace broken toys if it was purchased recently. However, Mattel customer service will take care of it.
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Post by nwo4life on Feb 7, 2012 22:29:36 GMT -5
they didnt return it because it was open and purshased over a week ago.
anyways does anyone know the email to message MAttel?
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Post by AlexWestCollects on Feb 7, 2012 22:43:39 GMT -5
they didnt return it because it was open and purshased over a week ago. anyways does anyone know the email to message MAttel? Just call the number on the back of the box. You have I think 60-90 days to return items at TRU. The only thing that you can't return if opened is electronics. You should be able to return/exchange it. Go to a diff TRU |
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#SHOWOFF
Superstar
Joined on: Sept 6, 2011 17:08:42 GMT -5
Posts: 974
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Post by #SHOWOFF on Feb 7, 2012 22:43:43 GMT -5
TRU has to take it back they sold you a defective product and with receipt there is nothing they can say about it. Yea I've never had a problem exchanging a defective item at TRU. They usually take back anything. There's no way they wouldn't take this back... I'm sure of this. |
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Post by AlexWestCollects on Feb 7, 2012 22:44:39 GMT -5
Yea I've never had a problem exchanging a defective item at TRU. They usually take back anything. There's no way they wouldn't take this back... I'm sure of this. I've seen power rangers put in wwe boxes. Ppl at TRU will take back anything. |
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Post by jfinnomore on Feb 7, 2012 22:59:56 GMT -5
they didnt return it because it was open and purshased over a week ago. anyways does anyone know the email to message MAttel? i call bullcrap "Online purchases can also be returned to any Toys"R"Us or Babies"R"Us store location for merchandise credit when returned within 90 days of the purchase date." www.toysrus.com/helpdesk/index.jsp?display=returns&subdisplay=returns |
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lestial12
Main Eventer
Joined on: Sept 23, 2011 21:17:00 GMT -5
Posts: 1,496
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Post by lestial12 on Feb 7, 2012 23:08:06 GMT -5
You sir were the victim of a PORW or P*$$3d off retail worker. If its not too much of a hassle try again tomorrow if there is a different employee working. Good luck.
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weizie
Mid-Carder
Joined on: Jan 2, 2010 9:09:03 GMT -5
Posts: 257
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Post by weizie on Feb 7, 2012 23:22:45 GMT -5
I'm betting the TS never even tried taking it back to Toys R Us.... I am a AP at toys r us, and i know for sure they would return it as long as you have a receipt, or if you used your rewards card to buy it....... I've seen power rangers put in wwe boxes. Ppl at TRU will take back anything. As far as toys r us will take anything back, leave that comment for your local store. I know for a fact the stores i have worked at and trained in will not just take anything back. Dont get us confused with wal-mart.....If you see those again, in a toys r us, please PM me a picture of the item in the store, and the store number. I will pass it along to the head of Asset Protection, and get things sorted out in that store |
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Post by ~*Young $ Money*~ on Feb 7, 2012 23:59:26 GMT -5
I would try to take it back and exchange it again. I have returned something i opened that was broke before and the lady checked it all out to make sure it was the right product and everything as she said they had a lot of wrong returns.
Part of me thinks you are trying to get a free figure out of this though, i hope i am wrong b/c it will ruin it for the few who actually break them and need the coupon.
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Post by Chewdeezy on Feb 8, 2012 0:23:52 GMT -5
You have the original receipt right?
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Post by nwo4life on Feb 8, 2012 1:17:29 GMT -5
You have the original receipt right? no i dont. |
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ClassicCollector
Main Eventer
Very European!
Joined on: Jan 10, 2010 2:26:55 GMT -5
Posts: 2,874
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Post by ClassicCollector on Feb 8, 2012 6:30:35 GMT -5
Then I think you are out of luck to be honest....
If I was working in a store, I would most definitely not take an item back without the receipt being shown, as there is absolutely no proof the item was purchased there!
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weizie
Mid-Carder
Joined on: Jan 2, 2010 9:09:03 GMT -5
Posts: 257
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Post by weizie on Feb 8, 2012 7:22:00 GMT -5
If he doesn't have the receipt it is ok as long as he used his toys r us rewards card......they type in your number or scan your card and scan the item. If the purchase was with in the 90 day period they will take it back.
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