Worst switch of all time??

I don't ever remember Hogan with that much hair.

Yeah - that's the thing... unless they're specifically told to do so, the staff member wouldn't even look twice at the returned figure - it looks pretty genuine/real if you knew nothing about the actual figure or wrestling.

for some reason, I really like the "New! Nouveau!" tag on the box

Whatcha gonna do?

When the shovel buries you, brother?

I worked in retail management for 12 years, so I know what should and should not be accepted as returns and given refunds or exchanges. This particular figure, being boxed, the switch might not be as noticeable, but with other switched figures in other threads on here, bubbles have been taped to cards, even stapled and they have been returned.

If employees have been trained, at all like they should be, then those types of returns would not happen.

That is why Walmart, and like stores, should still have department managers that have a working knowledge of their products and could see things like this occurring. Almost every store had department managers for the longest time. Now, in efforts to save money in salaries and such, most stores have done away with those. Stores also hire more part timers than full time employees in an effort to avoid health insurance and other expenditures, and they do not have enough vested in their 10 to 20 hours a week job to feel the need to care as much.

you guys are being pretty generous in your assumptions that your average customer service employee at a big retailer has any idea what is and isn't current in the action figure world. nevermind expecting them to know who wrestlers are. and matching the face of a toy to the picture on the package doesn't always work, either. how many figures have been released that look NOTHING like the person their made to look like?

canada - why?! lol

seems legit

I have a Master's in applied rocket appliances.