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Post by kgchampion on Jul 31, 2015 21:39:45 GMT -5
I contacted Wicked Cool Toys Tuesday or Wednesday about an issue with my Smackdown ASR skirt. I preordered the ASR from RSC back in the day and the seams where the elastic loop that goes around the ring post is sewn to the ring apron have busted at 3 corners now. It's been happening since I got it. After sewing it upside down by accident, I decided I was finally going to contact WCT about it, even though I've had that skirt for well over a year.
Then today, 2-3 days later I open the mail box and find an envelope. Inside is a brand new Smackdown ring skirt and they even threw in a free ring mat. They've already sent me a new mat with the elastic loops at the corners to replace the old one months ago. They even mentioned in their reply email that they had me on file as being sent the new mats previously. I made no mention of it at all. They just gave me an extra one. I can honestly say, WCT customer service is amazing and I just wanted to share that.
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Post by ZDB on Jul 31, 2015 22:09:58 GMT -5
Agreed man. They helped me with the new ring mat, and when my ASR from Ringside didn't come with the Smackdown skirt
Great customer service, Mattel has a good system as well
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Post by Midnight on Jul 31, 2015 22:32:58 GMT -5
No surprise Wicked Cool Toys is great when it comes to customer service.
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Fave
Main Eventer
Who survived and what was left of them?
Joined on: Jul 20, 2010 20:06:52 GMT -5
Posts: 3,607
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Post by Fave on Jul 31, 2015 23:06:24 GMT -5
Their customer service is great! I emailed them about buying a new ring mat as I was getting tired of the clips not holding and it getting all scrunched up. They sent me one free of charge.
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Post by Joe/Smurf on Jul 31, 2015 23:17:21 GMT -5
Their customer service is great because they're a small company. Now, the fact that Mattel actually will send you a voucher if your figure is broken... THAT'S impressive for a big company. Still, it's cool that they did that for you!
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Deleted
Joined on: Mar 29, 2024 11:00:46 GMT -5
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Post by Deleted on Aug 1, 2015 3:18:05 GMT -5
Other brands maybe? Cool they helped you out
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customania
Main Eventer
HBK, Orton, Reigns, Jomo, Rollins, Triple H, Neville, Test, Rollins and Warrior are some of the best
Joined on: Jun 22, 2014 4:06:30 GMT -5
Posts: 3,022
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Post by customania on Aug 1, 2015 4:22:46 GMT -5
I need to email WCT because my mat is damaged.
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Post by Vamp55 on Aug 1, 2015 4:28:33 GMT -5
I miss Jeremy... Personable and interested in the collectors of his brand. His Toyfair interviews were always so awesome. Cool they looked after u. But I'm not surprised given the owner of WCT.
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Post by RybackV1 on Aug 1, 2015 13:07:29 GMT -5
Oh dude they've had the best customer service I've seen since collecting. I honestly wish they had more and more cool collector geared stuff pumping out. I'd be buying a lot of their product. Can't wait till the cage accessories are around !
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Deleted
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Post by Deleted on Aug 1, 2015 13:11:29 GMT -5
Right on
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Deleted
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Post by Deleted on Sept 6, 2015 15:29:02 GMT -5
One of my poles snapped while I was moving, so I sent them an email and asked for 1 new post, but they sent me a whole pack of them. So that was pretty cool...
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RV F'N D
Main Eventer
Joined on: Mar 13, 2012 21:34:37 GMT -5
Posts: 4,046
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Post by RV F'N D on Sept 6, 2015 18:24:34 GMT -5
They really are great to deal with. Hooked me up with a new mat as well.
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Post by kgchampion on Sept 7, 2015 3:34:41 GMT -5
Well, someone resurrected this thread, so I'll add to it. Their customer service has been so great, that I'm willing to keep buying from them. I bought the first RSC ASR. Then I bought a second one from TRU months later. Now I've bought both cages (from RSC) and I plan on buying the RSC WM ring when it comes in stock. It's pricey, but I want the stuff that comes with it and I want to support Wicked Cool Toys (and Ringside) so that they'll keep making great stuff.
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Deleted
Joined on: Mar 29, 2024 11:00:46 GMT -5
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Post by Deleted on Sept 7, 2015 13:02:25 GMT -5
WCT have the absolute BEST customer service I've ever come across in my life. Really friendly and helpful company.
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