Zincdust
Main Eventer
WF 20+ Year Member
WF Day 1 Member
Redefining "Old Toy Weirdo"
Joined on: Dec 18, 2001 15:13:21 GMT -5
Posts: 3,531
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Post by Zincdust on Dec 6, 2011 13:29:13 GMT -5
Hi folks,
I was one of the "lucky" people who was able to order the Rockers on MattelShop.com, but got a back-ordered notice. Just a few minutes ago, I got the following email:
Subj: Mattelshop.com Order Update ? WWE Legends Rockers 2-Pack
Dear Valued Customer,
Thank you for ordering the WWE® Legends The Rockers SHAWN MICHAELS® &
MARTY JANETTY figures from MattelShop.com. We appreciate your business
and look forward to sharing the power of play with you!
As you may have heard, this item was a MattyCollector.com exclusive that
mistakenly made its way into our system. You were among a handful of
people able to grab it at the incorrect price. This was an error on our
part, so if you still want your order, we would like to honor it.
However, if you would like to cancel your order for any reason, please
call 888-7-MATTEL or drop us a line at customerservice@shopmattel.com,
and we'll get that taken care of right away.
Sincerely,
Your friends at Mattel
Delivering play every day!
Hopefully this will help end the speculation. Or perhaps, it'll make it worse? ;D
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Post by Chip on Dec 6, 2011 13:32:25 GMT -5
was just about to post this.
i got the same e-mail, i replied telling them i wanted my order to be processed. Mattel just went up a few notches in my book for doing this.
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Post by AlexWestCollects on Dec 6, 2011 13:37:14 GMT -5
man i so wish i had placed an order
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Post by jfinnomore on Dec 6, 2011 13:44:12 GMT -5
Got the same email glad I held out when RSC had them for 30.
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Deleted
Joined on: Oct 31, 2024 18:09:04 GMT -5
Posts: 0
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Post by Deleted on Dec 6, 2011 13:52:55 GMT -5
I got 1 too. I called to make sure this was true and a guy I talked to said it will get shipped once it's back in stock.
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madness1
Main Eventer
Joined on: Jan 31, 2007 10:26:16 GMT -5
Posts: 2,023
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Post by madness1 on Dec 6, 2011 14:04:35 GMT -5
Same email too. Any ideas when we'll get it?
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Scotty Flamingo
Main Eventer
Joined on: Mar 7, 2005 16:40:41 GMT -5
Posts: 2,302
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Post by Scotty Flamingo on Dec 6, 2011 14:05:24 GMT -5
Do you have to email them to have them ship it or will they ship it if you don't do anything?
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Post by the franchise on Dec 6, 2011 14:14:55 GMT -5
They plan on shipping it unless you decide you want to cancel your order. So unless you specifically say I don't want these any longer they are going to still bill you and end up shipping your order.
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preacher
Main Eventer
134 refs and counting
Joined on: Feb 23, 2006 21:51:19 GMT -5
Posts: 1,943
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Post by preacher on Dec 6, 2011 14:43:59 GMT -5
i got the same post today
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Post by King Bálor (CM)™ on Dec 6, 2011 14:47:20 GMT -5
I replied back saying I want it as well.
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Post by Chewdeezy on Dec 6, 2011 14:48:30 GMT -5
They probably aren't selling well on Matty so they figured they can get rid of some units and not end up losing more money than they have to.
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Post by chillax on Dec 6, 2011 14:49:00 GMT -5
I wish they had told us this way back on the 21st. I think my Rockers from Matty will be delivered today. Oh well - hindsight is always 20/20.
I replied to the message and it couldn't deliver my e-mail. Twice. (Must be my comcast e-mail - some people seem to hate comcast).
And I would much rather do it on e-mail than over the phone - I'm just afraid it's going to be long and arduous explaining it to customer service - hope I'm wrong.
Just called any cancelled - it was very easy - I was wrong. Just have your order number ready and it's a piece of cake.
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Deleted
Joined on: Oct 31, 2024 18:09:04 GMT -5
Posts: 0
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Post by Deleted on Dec 6, 2011 14:57:04 GMT -5
The guy I talked to said if you don't cancel they will ship it out when it's in stock.
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Joejitsu22
Main Eventer
Sexy Baked Potato
Joined on: Sept 15, 2011 8:12:28 GMT -5
Posts: 4,059
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Post by Joejitsu22 on Dec 6, 2011 15:07:09 GMT -5
got my email today too. Glad i let mine ride and didnt cancel!!! woo hoo!!!
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Post by Randolph J 'Hurricane' Spencer on Dec 6, 2011 15:49:56 GMT -5
Nice. They'll be here soon enough.
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hierosis
Main Eventer
Joined on: Mar 13, 2011 14:06:36 GMT -5
Posts: 1,083
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Post by hierosis on Dec 6, 2011 18:28:41 GMT -5
Ok, So now I'm totally confused as to why they cancelled my order.
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Post by jrjumpshot on Dec 7, 2011 10:37:36 GMT -5
I too got that e-mail. I ended up ordering one from Matty as well, but I don't mind having a second set. A few months down the road when the online supply is exhausted, these will be saught after by a few people who didn't order it and it shouldn't be too tough to get my money back for them or at least something else I want in my collection in return.
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popyduggan
Main Eventer
Joined on: Jun 24, 2010 5:31:32 GMT -5
Posts: 4,601
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Post by popyduggan on Dec 8, 2011 9:07:40 GMT -5
Ok, So now I'm totally confused as to why they cancelled my order. Yeah, I'm double p*ssed now, as they've alienated me twice. I don't sound entitled at all, do I? |
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