*Ye@h B@by*
Main Eventer
Natalya ❤
Joined on: Jul 28, 2008 0:44:15 GMT -5
Posts: 2,969
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Post by *Ye@h B@by* on May 4, 2012 0:13:42 GMT -5
Gotta add on to this post from my yesterday post. Some other things is when you have your light off and are ringing up a customer and someone comes in the line. Hello? The lights off, I'm closed. I'm an Office Assistant and I have pick-ups(taking money out and putting it in the safe, ''picking it up'' from the register) and other Office stuff I have to do. I can't run a register the whole time. Also when your lights on and your off bagging for someone(we have ''baggers'' but they don't actually bag. They are actually changing to 'cleaning crew' soon anyway) but anyway, if your bagging and someone stands at the end of your lane and goes ''is this line open, noone's here!'' If I stood at my register all day(without a customer there and doing nothing at all) the Store Managers would have a fit. We have other stuff to do besides ring you up. I must agree with the price thing too. Yes, sometimes the price is listed wrong, but most likely the price is right and the customer is..... wait for it..... wrong. Yes, it's possible. And even though ''the customer is always right'', I'm not changing the item to said price until I verify it myself. And then in the sales ad it sometimes says ''while supplies last'' and yet customers think they can get a rain check for it when we are out, then fuss when they can't get one.
End of this rant. Will probably add back soon! (:
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JoeyBats
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Joined on: Jan 25, 2007 19:14:50 GMT -5
Posts: 1,885
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Post by JoeyBats on May 4, 2012 2:07:34 GMT -5
Whoever came up with, "the customer is always right" needs to be punched in the face. In my experience, the customer 85-95% of the time has NO IDEA what they are talking about. This, I work in a small pizza restraunt in my town and lots of times the customer will complain just to try and get free food and scam us. When I know I made a mistake I go out of my way to make sure it get made right, but when the customer complains simply to try and get free food. THAT PISSES ME OFF!
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Post by Halloween King on May 4, 2012 11:09:41 GMT -5
Whoever came up with, "the customer is always right" needs to be punched in the face. In my experience, the customer 85-95% of the time has NO IDEA what they are talking about. Interesting. So if you go and pay your hard earned money for something, acording to you, you have no right to speak up when there is something you dont like? Im a firm beleiver that the customer is always right. They are the ones paying for you to be there. With out those customers you would be out of a job. Now I know some people can say the dumbest things but keep in mind that a customer you feel is wrong is really just misinformed. When I go somewhere as a customer and I see something is wrong I'll let you know. I worked retail too long to know when I am right. If im paying part of your salary then I am your boss and I'll let you know you're messing up.
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Post by Suckasays on May 4, 2012 12:28:17 GMT -5
I once embarrassed my wife while in line at Whole Foods. I loudly said "Honey...I don't think they'll take your food stamp card in a place like this".
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Post by Halloween King on May 4, 2012 12:39:04 GMT -5
I once embarrassed my wife while in line at Whole Foods. I loudly said "Honey...I don't think they'll take your food stamp card in a place like this". Dont be embarrased to be on food stamps. If you are down on your luck you still need to eat. Hopefully things will get better for you soon.
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Post by Suckasays on May 4, 2012 13:02:37 GMT -5
I once embarrassed my wife while in line at Whole Foods. I loudly said "Honey...I don't think they'll take your food stamp card in a place like this". Dont be embarrased to be on food stamps. If you are down on your luck you still need to eat. Hopefully things will get better for you soon. it was a joke bro. Not knocking anyone on food stamps. Just knocking the fact that it's perfectly clear that a place such as Whole Foods wouldn't take a food stamp card.
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Post by AdamBomb on May 4, 2012 13:10:03 GMT -5
Whoever came up with, "the customer is always right" needs to be punched in the face. In my experience, the customer 85-95% of the time has NO IDEA what they are talking about. Interesting. So if you go and pay your hard earned money for something, acording to you, you have no right to speak up when there is something you dont like? Im a firm beleiver that the customer is always right. They are the ones paying for you to be there. With out those customers you would be out of a job. Now I know some people can say the dumbest things but keep in mind that a customer you feel is wrong is really just misinformed. When I go somewhere as a customer and I see something is wrong I'll let you know. I worked retail too long to know when I am right. If im paying part of your salary then I am your boss and I'll let you know you're messing up. No, I speak up when it is important enough to be an issue. Most of the bitching, and whining, and crying people do is unnecessary and embarrassing to witness. Call it misinformation, innocent ignorance, whatever - but if I explain why something is the way it is and the other person gets pissy with me and throws their hands up in the air and tells me I'm just not doing my job, I take offense to that. I take pride in my job, how I do it, and who I am. Customers don't pay my salary, and I don't work for them. I work to pacify a company. If they don't want to be my customer, they have every right to go elsewhere, and I have the right to refuse service to anyone of them. Given everything I have said I have never had ONE complaint against me for how I handle myself. However, if anyone came in claiming to be my "boss" aside from my actual boss, I'd tell them to hit the road. I've dealt with the best customers to the bottom of the barrel, low life, scummy tweakers and drunks. I'm wrong? Hahahahahahahaha. Whoever DID come up with that goofy smarmy line was probably some idiot fresh out of school that got a job as a higher up and never actually worked a clerk position in their life.
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Post by Suckasays on May 4, 2012 13:12:32 GMT -5
The people who come up or hold true to the "customer is always right" motto are likely holed up in a corporate office and rarely have to even deal with customers.
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Deleted
Joined on: Sept 30, 2024 9:37:12 GMT -5
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Post by Deleted on May 4, 2012 13:19:05 GMT -5
I never understood that "customer is always right" line anyway.
Even as a customer it doesn't make any sense.
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Post by AdamBomb on May 4, 2012 13:19:15 GMT -5
The people who come up or hold true to the "customer is always right" motto are likely holed up in a corporate office and rarely have to even deal with customers. Amen. If the customer is ALWAYS right that means I can sell them beer past the legal time (Midnight) in the state of New Mexico? I mean, I'm only breaking the law and committing a felony. Oh, I can also put tobacco and alcohol on their food stamps too right? Oh, I can sell booze to already intoxicated people? That's suddenly allowed? As long as their buying something I should let people graffiti my bathrooms with no problems? The last time it was a grease pen used on the toilet lid, the mirror, the door, and the wall. I shouldn't have told the kid he was never welcome back, even though he wanted a bag of Funyuns? I guess when a minor swears up and down they are old enough to buy smokes I should blindly believe them? When I'm out of product entirely and I inform people that we are TOTALLY out, when they disagree I guess I pull it out of my ass? I can rant, and I can rave like a mad man all day. My point is, ALWAYS is a farce.
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Post by Adam on May 4, 2012 18:44:38 GMT -5
As far as "the customer is always right"...I reject that completely. The customer can be right, but most of the time they aren't at all. Whether they purposely choose to misread a sale sign, acting pissy because they waited until the last minute to get seasonal merchandise that we were pretty much out of, climbing on ladders that are clearly labeled Employee use only, etc.
I would definitely echo what AdamBomb and Suckasays said about those who tow that line. The jackasses that worked in corporate management would have us enforce policies, but once the customer complaints reached them they folded like paper. Granted I had some fun times in retail, but I don't miss customers one bit.
Some other gripes:
- Any of you guys ever have a customer actually try to haggle with you? This is a business, not a yard sale.
- Customers who practically need you to hold their hand while they're shopping, it also doesn't help when a customer asks where something is, corporate management expected us to physically walk them to where it was. Try getting the day's work done under that policy.
- Whether it was minutes before opening or closing, they expect you to go by what their watch says.
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Post by MacReady on May 4, 2012 21:21:02 GMT -5
As far as "the customer is always right"...I reject that completely. The customer can be right, but most of the time they aren't at all. Whether they purposely choose to misread a sale sign, acting pissy because they waited until the last minute to get seasonal merchandise that we were pretty much out of, climbing on ladders that are clearly labeled Employee use only, etc. I would definitely echo what AdamBomb and Suckasays said about those who tow that line. The jackasses that worked in corporate management would have us enforce policies, but once the customer complaints reached them they folded like paper. Granted I had some fun times in retail, but I don't miss customers one bit. Some other gripes: - Any of you guys ever have a customer actually try to haggle with you? This is a business, not a yard sale.
- Customers who practically need you to hold their hand while they're shopping, it also doesn't help when a customer asks where something is, corporate management expected us to physically walk them to where it was. Try getting the day's work done under that policy.
- Whether it was minutes before opening or closing, they expect you to go by what their watch says. I used to be a manager at a Gap store, I swear to you, one time, I had a guy come up the register with a 30 dollar sweater, and tell my cashier he only had 20 on him. She called me over, and he attempted to tell me how he would tell his friends to come shop here if I gave him it for 20, because he didn't feel like it was worth 30. Like he was doing me a ing favor by telling his other cheap, idiot friends to come bother me.
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Post by Adam on May 5, 2012 8:51:58 GMT -5
I used to be a manager at a Gap store, I swear to you, one time, I had a guy come up the register with a 30 dollar sweater, and tell my cashier he only had 20 on him. She called me over, and he attempted to tell me how he would tell his friends to come shop here if I gave him it for 20, because he didn't feel like it was worth 30. Like he was doing me a ing favor by telling his other cheap, idiot friends to come bother me. That's rich (no pun intended). We did have one person who wanted to order balloons for a particular time, but we were booked solid. He actually offered to pay us double...for balloons. That was when I truly understood how "hey-wire" parents get when it comes to their kids' birthdays.
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Jacob
POSSIBLE BAD TRADER
Joined on: May 15, 2006 14:11:26 GMT -5
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Post by Jacob on May 5, 2012 14:05:12 GMT -5
I work at Whole Foods Market as a Cashier/bagger. There are times some people come through my line and really annoy me. Here are some examples. Talking on the phone. Cant you wait till I'm done with you? Having no idea there are 4 lanes in Express. Do I have to come up to you and yell in your face that I'm here to help you because you were to busy daydreaming in line? People who start silly conversations. When I ask if you found everything ok and they say no, I don't want to hear what you didn't find. You should've asked somebody else. "Don't work too hard"... Any other things you guys can't stand? I'm a convenience store manager and it sounds like you have terrible attitude towards customer service. At the end of the day, we are there to serve the public. If they want to complain about something, let them. As long as they don't make their issues personal, what's the big deal? I get a kick out of some of the things my customers say to me and as alot of them are returning customers, you can often keep the conversation going and make a joke out of it every so often. If you are polite to customers, more often than not, they're polite back to you. Especially if it's early in the morning. Maybe the customer is rushed, has had a bad time dealing with their kids ect, if you are the first person they see/have contact with outside of their homes, having a positive attitude can help kick start their day. It also helps you out by making your time at work more positive and enjoyable. Sir, if you worked for me, you would have under gone retraining by now. One last thing, can you show me where the eggs are, please?
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Arik Cannon
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Joined on: Jul 25, 2005 0:47:44 GMT -5
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Post by Arik Cannon on May 5, 2012 14:25:10 GMT -5
Whoever came up with, "the customer is always right" needs to be punched in the face. In my experience, the customer 85-95% of the time has NO IDEA what they are talking about. Interesting. So if you go and pay your hard earned money for something, acording to you, you have no right to speak up when there is something you dont like? Im a firm beleiver that the customer is always right. They are the ones paying for you to be there. With out those customers you would be out of a job. Now I know some people can say the dumbest things but keep in mind that a customer you feel is wrong is really just misinformed. When I go somewhere as a customer and I see something is wrong I'll let you know. I worked retail too long to know when I am right. If im paying part of your salary then I am your boss and I'll let you know you're messing up. I hate when people use that line. Total bull. Are you signing the checks? If you are nice to people then they will most likely be nice back to you.
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Post by Eat Defeat. on May 5, 2012 16:46:05 GMT -5
I'm sorry but why the would you ask someone if they found everything OK when you don't give a & get pissed off if they tell you what they didn't find? There's no logic there whatsoever!
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Post by Grumpyoldman on May 5, 2012 21:38:12 GMT -5
This happens every once in a while where I work (an independent pizzeria).
Someone will pay for their pizza with a bag full of change. Instead of counting it out, they'll hand it to me & say "Take it out of this. I think there's enough in here." This really pisses me off when we're busy.
Someone who keeps their money in their sock, shoe or bra. Nothing like a soggy $20 fresh from the fat fold!
The ones who insist on the "delivered in 30 minutes or it's free" rule. We don't adhere to that rule. Dominos did back in the 80s. They stopped doing that when too many of their drivers were involved in car crashes. I will not risk my life (or getting a speeding ticket) just because you have no patients.
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Post by JTG on May 5, 2012 22:44:10 GMT -5
I've worked in retail for almost 3 years now and I mostly find that if you're pleasant the customer will be pleasant back. Yes, customers can be a pain, but I totally get the "customer is always right" mentality (of course there are a few acceptions to this rule).
And to the OP who said that when YOU ask the customer if they found everything and they say "no" you become pissed that they tell you if they didn't find something?? Why did you ask them then? That's seriously one of the dumbest complaints I've heard someone make who works in retail. You opened up those flood gates, not the customer.
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Deleted
Joined on: Sept 30, 2024 9:37:12 GMT -5
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Post by Deleted on May 6, 2012 1:25:44 GMT -5
When you can't find a price tag on an item or if it doesn't scan, I always hear "I guess I get it for free then!" This got old REALLY fast at my work lol I've been working at my job for almost two years now, and alot of things have begun to annoy me. And I'm an extremely patient person too.... -People who walk up to the self-checkout lane and tell me 'I've never used this before" and then proceed to get mad when they screw up and checkout starts going off at them with the whole "Please put item in bagging area" -The people who constantly tell me that they will never use the self checkout because it puts people out of work. For the most part it's true, but I'm tired of hearing about it. -People who get upset because certain items are not on WIC, and then they look at me like it's my fault. People should check their benefits before shopping, same thing with EBT. -People at the self-checkout who feel the need to snap or wave rudely at you to get help, especially when your helping another customer... there is a help button on the screen for a reason! There's alot more but most of it has already been said in this thread. But to add-on to the whole "customer is always right" thing. Most of the time they are. But I have seen people but a clearance sticker on a new item and try to pass that off as the real price. In that scenerio they are totally wrong. Or if they complain because they think the item is cheaper then what it is because they didn't properly look at the tag. It just all depends on the situation.
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M
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BWF.
Joined on: Jul 9, 2010 21:38:40 GMT -5
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Post by M on May 6, 2012 1:35:06 GMT -5
I work at K-mart on the register. I get this every shift....
*Looks at item*
No barcode
Me: I just need to ring up and get a code for this
Customer: It's $10
Me: Uhh yeah sure, i still need a code...
Customer gets pissed
:l
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