ZT
Main Eventer
Joined on: Dec 1, 2008 20:50:05 GMT -5
Posts: 3,631
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Post by ZT on Nov 20, 2013 15:30:29 GMT -5
So this morning I check Kmart's website looking for The Shield, and sure enough it is showing as in-stock with in-store pickup available. Sweet! I placed my order, used some of their Shop Your Way points to knock down the price to just over $15 and waited patiently for my order confirmation.
That's where the problem started...
I get my confirmation email and it under item description it said "WORLD WRESTLING ENTERTAINMENT® Figure 3-Pack DELRIO/R-TRUTH/THE MIZ". Keeping in mind that my original order confirmation had the right name, I figured I was fine, because the item numbers still matched. I dismissed it as they probably put the name in the system wrong.
I get there to pickup the set, and the guy brings out the John Cena/Big Show/Sheamus set. Before the guy can say anything, I point out that it's wrong. I then have to explain to him that while I did order a WWE 3 pack, that one was not it. After standing around for nearly a half hour, the guy came back out to explain to me that ALL of the 3 packs are entered in the system as the same assortment, so the person who placed the order didn't think it was for a specific set, ignoring where it said on the order Rollins/Reigns/Ambrose SHIELD. They disappeared again, then they finally came from the back to tell me that while they SHOULD have the Shield set, they don't, and offered me a refund. So 45 minutes and a bunch of runaround later, still no Shield set.
Moral of the story: Don't trust K-Mart's website. Their inventory system online and in-store is awful.
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Post by PJ on Nov 20, 2013 15:37:06 GMT -5
Said it numerous times in the past I will never order from KMart.com again because they never got any of my 3 orders right. And all 3 were major hassles getting my money back.
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ZT
Main Eventer
Joined on: Dec 1, 2008 20:50:05 GMT -5
Posts: 3,631
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Post by ZT on Nov 20, 2013 15:39:20 GMT -5
Don't know why only part of the story posted. I just finished filling in the rest.
Anyway, what I find ironic is that I've ordered a few time from the Sears website (K-Mart's parent company) with site-to-store, and never had an issue.
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ewilliams7237
Superstar
Joined on: Oct 30, 2013 6:42:08 GMT -5
Posts: 741
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Post by ewilliams7237 on Nov 20, 2013 15:40:23 GMT -5
Yeah they just screwed a lot of people today online orders for elite. 25
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Post by PJ on Nov 20, 2013 15:41:41 GMT -5
Three orders I placed with them were never even close. And I never had any issues with Sears either. That sucks though.
If you are located in Rockland county NY the TRU in Nanuet had 2 of the Shield 2-packs today.
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Post by qdogg on Nov 20, 2013 15:52:27 GMT -5
LOL i bought the Shield 3 pack during their buy one get one 50 percent off sale and used my 15 dollar voucher code on top of that (for spending 45 bucks previous purchase) and they cancelled the order for the Shield BUT STILL SENT THE OTHER FIGURE because they split the order, essentially pulling a bait and switch on me by not allowing me my 2nd discounted figure and splitting a order that should of been cancelled. I called up and they didnt really care. I used a 5 dollar code on my last purchase but was not credited the points after purchase and also was not given the 15 dollar voucher after a 45 dollar purchase I made last month and had to call and haggle. Im done with this site lol.
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ZT
Main Eventer
Joined on: Dec 1, 2008 20:50:05 GMT -5
Posts: 3,631
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Post by ZT on Nov 20, 2013 16:43:51 GMT -5
I'm a glutton for punishment. I've decided to try my luck again at another Kmart close by since it was also showing as in-stock for pickup there. This time I just chose pay in store and in the special instructions section I made a note to make sure it was The Shield and not any other 3 pack. I get off of work in an hour, so we will see what happens....
*EDIT*
Just got my notification that the order is ready for pickup. What does it say under item details?
Exclusive Action Figure 3-Pack REY MYSTERIO/THE ROCK/CHRISTIAN
Here we go again...
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Post by Mr. Show on Nov 20, 2013 17:18:18 GMT -5
I preordered a Shield pack in August. Order still shows as "processing". And it wont let you cancel the order on their site, so Im guessing my order is stuck in limbo forever.
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Post by Word™ on Nov 20, 2013 17:27:22 GMT -5
I don't understand how K Mart Is still around, tbh.
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Post by fallbrawl on Nov 20, 2013 17:27:51 GMT -5
This is why i don't order from there site. I have had good luck from the tru website.
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Deleted
Joined on: May 17, 2024 18:45:01 GMT -5
Posts: 0
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Post by Deleted on Nov 20, 2013 17:34:19 GMT -5
I am never ordering again after this shield mess.
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ZT
Main Eventer
Joined on: Dec 1, 2008 20:50:05 GMT -5
Posts: 3,631
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Post by ZT on Nov 20, 2013 19:17:28 GMT -5
K-Mart #2 was another swing and a miss. Tried to give me the Cena/Show/ Sheamus set again. Freaking idiots.
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Post by blu3blazer on Nov 20, 2013 20:55:09 GMT -5
Their website does suck, but their in-store prices and sales on WWE stuff are usually the best around. And their rewards program is the best rewards program out of any store that has a rewards program. I get coupons and emails adding $10 in points to my account all the time, but I do spend a ton of money at Kmart.
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azraelms
Main Eventer
Joined on: Jun 26, 2010 8:41:07 GMT -5
Posts: 1,742
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Post by azraelms on Nov 20, 2013 22:45:51 GMT -5
K-Mart is just like Target - the sets are under the same number in the store. All the 3 packs are the same number, all the Elites are the same number, all the basics are the same number. I would trust the website for shipping but not in store pickup.
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Post by The Mask of Truth on Nov 20, 2013 22:46:20 GMT -5
Things started going downhill the minute I read "Del Rio/Truth/Miz 3pack".
On a positive note, at least they didn't send you a bunch of dish rags and towels in the mail.
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Post by King Bálor (CM)™ on Nov 20, 2013 22:47:50 GMT -5
Said it numerous times in the past I will never order from KMart.com again because they never got any of my 3 orders right. And all 3 were major hassles getting my money back. KMart is a joke and should just go away at this point. |
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VinMan
Main Eventer
Joined on: Aug 7, 2002 20:09:36 GMT -5
Posts: 1,398
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Post by VinMan on Nov 20, 2013 23:17:21 GMT -5
All of the Elite figures I ordered today (6 different ones) were all converted to Elite 12 Kane figures according to the confirmation e-mail I received. I won't be ordering from them again.
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Deleted
Joined on: May 17, 2024 18:45:01 GMT -5
Posts: 0
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Post by Deleted on Nov 20, 2013 23:19:15 GMT -5
Kmart seems like douches.
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Deleted
Joined on: May 17, 2024 18:45:01 GMT -5
Posts: 0
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Post by Deleted on Nov 20, 2013 23:19:29 GMT -5
All of the Elite figures I ordered today (6 different ones) were all converted to Elite 12 Kane figures according to the confirmation e-mail I received. I won't be ordering from them again. That is far from a bad thing. Lol |
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Post by The Mask of Truth on Nov 20, 2013 23:23:31 GMT -5
All of the Elite figures I ordered today (6 different ones) were all converted to Elite 12 Kane figures according to the confirmation e-mail I received. I won't be ordering from them again. That is far from a bad thing. Lol I agree. I'd take a whole case of these. |
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