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Post by jordanimal on Feb 1, 2016 3:24:46 GMT -5
alright guys, here's the deal. I don't need my hot toys hulk upper body & 2nd head sculpt & hands from the age of ultron series. I just needed the legs & smash pose body. I sold the articulated upper body, head, & hands all at once for a buy it now. I had it listed around $200 & it is clearly pictured & described as just the upper body elements in the pictures & in the title & description. I had 2 best offers from different people for $170, then ask me a few hours later to cancel the order (before paying) bc they didn't realize it was just the upper body & their son would be upset with half a hulk...another buyer finally offered $170 again & I accepted. they paid this time, & yet again, they requested a refund, stating they didn't know it was just the upper body , & his son would not be happy with half a hulk...(2nd time I've heard this one).
so maybe one can see my frustration. I'm not trying to pull a fast one on anybody here. if people would only use their eyes to see what is right in front of them before they hit BUY, then maybe I wouldn't be so frustrated. if I refund this guy, it costs me money through PayPal & eBay, it seems.
so here are my questions to u guys ...
1) first & foremost, do I refund this guy? what's ur opinion
2) did they REALLy think they'd be getting a HOT TOYS HULK for $170?? surely they would know that's too good to be true & atleast try to see if they are any tricks. (which there wasn't because I blatantly state what they are getting)
3) why the hell are these 2 different buyers getting hot toys for their little boy..I'm not one to judge but surely I'm not alone in thinking a $200+ per figure toy line is not meant for kids to play with...not discriminating, just something smells fishy to me here. perhaps used to get more sympathy? what should I do, guys?? I'm very frustrated at this point
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Post by PJ on Feb 1, 2016 5:00:32 GMT -5
Anyone who is dumb enough to buy a $200 figure for their little kid deserves what they get. That said I don't use eBay so I don't know, but I always read about people saying "file a claim to get your money back"and "eBay never sides with the seller"...so if that is the case why wouldn't you just refund him to save yourself the hastle of them filing a claim and getting their money back? And when they do that do they somehow get away with keeping the merchandise also?
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Post by jordanimal on Feb 1, 2016 5:41:33 GMT -5
Anyone who is dumb enough to buy a $200 figure for their little kid deserves what they get. That said I don't use eBay so I don't know, but I always read about people saying "file a claim to get your money back"and "eBay never sides with the seller"...so if that is the case why wouldn't you just refund him to save yourself the hastle of them filing a claim and getting their money back? And when they do that do they somehow get away with keeping the merchandise also? thats what ive heard as well about them always siding with the buyer. if i refund him, i lose money initially because paypal has already received their cut of it + a percentage of the $ is added to my invoice as a seller already-which ebay has still not taken off items that ive had to cancel before. (unless someone here can explain how i get my $ back from paypal). thats why im in a bind, im tired of relisting items & essentially losing money because someone jumped right in without thinking |
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Post by TheLastDude on Feb 1, 2016 16:34:46 GMT -5
Is it actually two DIFFERENT dumb asses who are trying to swerve you with the "for my son" excuse?
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Post by jordanimal on Feb 1, 2016 19:41:27 GMT -5
Is it actually two DIFFERENT dumb asses who are trying to swerve you with the "for my son" excuse? 2 different user names. could be the same person for all I know  |
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Quazimoto
Superstar
Joined on: Feb 4, 2014 12:37:37 GMT -5
Posts: 991 
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Post by Quazimoto on Feb 1, 2016 22:57:54 GMT -5
First and foremost... eBay does not ALWAYS side with the buyer. Most of the time, yes, but not always. The key here is if you made it clear that it was not a full figure in the listing. If so, the onus is on the buyer to read that and ask questions if they're unsure. If the buyer files a claim with eBay, you might lose it initially. However, if you listing was clear, put up a fuss and call eBay to have a customer service rep actually read the description while you're on the phone. Once you get a person to read it and see that the listing was clear that the item was NOT a full figure, the pendulum swings in your favor. It's not your fault that a buyer didn't read the full listing and you should not be penalized for it. Say that. In those word even. It works.
I had a similar situation myself not too long ago. Sold a custom designed NES system that, for the life of me, I could not get to work properly. I made sure to state that the system did not work right three different times in the listing description. Even put it in the headline. Lo and behold, someone buys it and files a claim as soon as it arrives. Initially, eBay sided with them (I think they have an automated system that does that if the buyer uses the right key words or something). I was charged for the refund automatically in my paypal account (this was back when eBay owned PayPal) and the buyer left negative feedback on my account. I was rather ticked off and called eBay. Had an actual person read the description and the claim was quickly reversed, my money refunded, and the negative feedback removed from my account.
Point is that you shouldn't be scared off by horror stories of how eBay always sides with the buyer because it's not true. If you made it clear in the listing what was being sold, it's the buyers fault they didn't read that, not yours.
If it were me, I wouldn't refund them. I might say they can send it back, at their cost, and then give them a refund, but certainly wouldn't do it before you get the items back.
As far as losing money goes, that shouldn't be the case at all. Whatever the case, if you send a refund to someone through PayPal, you should get the PayPal fees back as well. They wouldn't be in business long if the kept fees on refunded payments. And with eBay, all you'd have to do is agree to cancel a transaction. Whether you do so and let the buyer keep the item or agree to do so once the item is returned to you, once a transaction is canceled, you'll get the eBay fees back. Probably as a credit to your seller account. Again, the wouldn't be in business long if they kept fees from transactions that get canceled. Now, if a mistake in a sale was your fault and you send a refund to the buyer, you would still have to pay eBay fees for that transaction, but would still get the paypal fees back for whatever the amount refunded was.
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Post by punksnotdead on Feb 2, 2016 10:30:20 GMT -5
Well, chances are, you're going to be stuck with negative feedback over this either way and it's entirely not your fault. However, it seems like you did everything right and it's really not your problem once the guy hits buy it now and pays. I tend to think the guy is full of sh*t, personally. I have over a 700 rating on eBay and I feel that eBay almost always sides with the buyer. In your situation, you probably should win any dispute with the buyer though. The Buy It Now button, and really the bid button, is a contract between two people that should be upheld. If you were going to lose absolutely no money over a refund, I'd just refund the guy, relist it, and be done with it. If you're going to be out money for issuing a refund, I'd say  it and make the guy eat his mistake. I'm assuming the listing said no returns as well, which is a common default setting when normal people sell items. So you would be protected in that way. You kind of have a tough decision. If you do stick to your guns and send the items, just make sure you take pictures of everything, so the process of packaging everything and shipping it out, and then obviously make sure to get delivery confirmation, and even signature required if you feel it's absolutely necessary. The buyer is in the wrong. I would probably look at trying to open a case against the buyer and explain the issue to eBay. Take it to them before the buyer does if at all possible. So many scummy people use eBay it's ridiculous.  |
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