mustachiorios
Jobber
Joined on: Oct 11, 2013 23:22:06 GMT -5
Posts: 41 
|
Post by mustachiorios on Mar 21, 2016 21:41:14 GMT -5
I'm not going to fix this nor do I think it's fixable. I dropped it three feet from the ground and this happened. Think I've got a case with Mattel. It was two days out the box.  The joint snapped. Can I send it back? |
|
|
|
Post by PJ on Mar 21, 2016 21:55:20 GMT -5
They won't send you a new one. They will ask you questions about the figure and how much you paid for it. If it is more than the retail price you will need to fax them a copy of the receipt and they will send you a voucher for the cost. Or you can just take it back to the store for a refund or excjange.
|
|
|
|
Post by ZDB on Mar 21, 2016 21:57:47 GMT -5
They won't send you a new one. They will ask you questions about the figure and how much you paid for it. If it is more than the retail price you will need to fax them a copy of the receipt and they will send you a voucher for the cost. Or you can just take it back to the store for a refund or excjange. The usually aren't that tough with me. I send them the figure, they just send me a check for the price I paid. They never ask for receipt, if they have I have never provided one but they've never had an issue. They let me keep the accessories too lol. |
|
|
|
Post by PJ on Mar 21, 2016 22:02:54 GMT -5
They won't send you a new one. They will ask you questions about the figure and how much you paid for it. If it is more than the retail price you will need to fax them a copy of the receipt and they will send you a voucher for the cost. Or you can just take it back to the store for a refund or excjange. The usually aren't that tough with me. They just send me a check for the price I paid, I send them the figure. They never ask for receipt, if they have I have never provided one but they've never had an issue. They let me keep the accessories too lol. The only time I had an issue was when I purchased a Batman 2-Pack that had a figure with a fused hip from an online retailer and it was $10 more than their MSRP. I sent them a copy of the receipt and they sent me a voucher. But they never asked for the figures back. |
|
|
|
Post by SporeSpam on Mar 21, 2016 22:08:32 GMT -5
RIP Andre the Giant figure. 2016-2016
|
|
|
|
Post by Sizzle on Mar 21, 2016 22:11:19 GMT -5
Don't call out Mattel on quality control when you dropped it on the floor.
The previous posts should help you though.
|
|
|
|
Post by jayrod2009 on Mar 21, 2016 22:37:23 GMT -5
Don't call out Mattel on quality control when you dropped it on the floor. The previous posts should help you though. This. If the figurw came perfect out of the box, then Mattel's warranty is void. You dropped it, its on you for another one. |
|
|
|
Post by poindizzle on Mar 21, 2016 22:44:17 GMT -5
These figures are toys first and foremost. They are supposed to pass a drop test when they are safety tested. In that regard, if it actually fell only three feet then the man has a point. I had two more fused hips today, making three total. All recent releases. I never had that happen on a ball-jointed figure until now and I only had maybe five with fused hips prior to this in five years time.
Yes, these toys are getting cheaper. Yes this is normal with pretty much every toy line ever. I wouldn't say he doesn't have a point though.
|
|
DestroyerOfNations
Main Eventer
WF 10+ Year Member
Joined on: Nov 29, 2011 18:39:50 GMT -5
Posts: 2,855
|
Post by DestroyerOfNations on Mar 21, 2016 23:12:23 GMT -5
This happened to my L6 Warrior and the first DM Taker. I never tried returning since it was my bad and had nothing to do with Mattel. I just put them on a stand and keep them on display. You'd never be able to tell just by looking at it
|
|
mustachiorios
Jobber
Joined on: Oct 11, 2013 23:22:06 GMT -5
Posts: 41
|
Post by mustachiorios on Mar 21, 2016 23:17:06 GMT -5
I wouldn't event trip if I had put it in a last cannon and shut it into my neighbors yard... But my three year old literally dropped it casually and the leg broke. I was in shock that such a little drop cracked the leg off.
|
|
Deleted
Joined on: Sept 21, 2024 12:16:21 GMT -5
Posts: 0
|
Post by Deleted on Mar 22, 2016 5:31:08 GMT -5
Clean your couch.
|
|
|
|
Post by bababooey on Mar 22, 2016 7:26:06 GMT -5
I wanna say that it's not Mattel's fault that you dropped the figure, but at the same time I've dropped plenty of figures from 3 feet or more and they were perfectly fine. Could be a QC issue. If I could see where the peg was inside the hip I'd say it actually is fixable. But better to just go through Mattel and see if they'll replace it.
|
|
puppetmasters24
Mid-Carder
Joined on: Dec 12, 2010 22:58:05 GMT -5
Posts: 188
|
Post by puppetmasters24 on Mar 22, 2016 7:32:20 GMT -5
Mattel needs to make that peg stronger in his legs, I have broken a Rollins fresh out of the box just by posing him for my shelves. I've also broken a lex Luger at the leg by removing him from package.
|
|
|
|
Post by honeybear 619 on Mar 22, 2016 7:33:05 GMT -5
It might be your fault, it might be Andre the Giants fault who knows. You must have dropped it on a super hard floor. My elite Batista fell full force off my wardrobe and survived the impact on laminate floor. I was lucky that day.
|
|
Deleted
Joined on: Sept 21, 2024 12:16:21 GMT -5
Posts: 0
|
Post by Deleted on Mar 22, 2016 7:48:35 GMT -5
Time for:
"The Andre The Giant Action Figure Memorial Battle Royal"
|
|
|
|
Post by TheChamp420 on Mar 22, 2016 8:26:54 GMT -5
Wait you dropped it & it broke, and you want them to send you a new one?
Isn't that like, I go to Shoprite, buy hamburger meat, go home & make hamburgers, accidently burn them on the grill, & go back Shoprite and ask for reimbursement?
|
|
|
|
Post by TheChamp420 on Mar 22, 2016 8:34:23 GMT -5
These figures are toys first and foremost. They are supposed to pass a drop test when they are safety tested. In that regard, if it actually fell only three feet then the man has a point. I had two more fused hips today, making three total. All recent releases. I never had that happen on a ball-jointed figure until now and I only had maybe five with fused hips prior to this in five years time. Yes, these toys are getting cheaper. Yes this is normal with pretty much every toy line ever. I wouldn't say he doesn't have a point though. Never heard of a drop test, is this really a thing? |
|
dakis
Superstar
Joined on: Nov 27, 2012 12:10:01 GMT -5
Posts: 760
|
Post by dakis on Mar 22, 2016 8:38:25 GMT -5
Same thing happened to my jimmy hart the elbow doesn't bend And it fell right off. First time it happened till it happened with my Bobby Heenan. Same thing arm just fell right off and won't go back in. 0-2 on target exclusives in 2016
|
|
|
|
Post by tylergfromthe513 on Mar 22, 2016 9:26:03 GMT -5
Call Mattel and tell them the leg broke. I literally called them for a CM Punk figure like 3 months ago. The arm was broken. I didn't have to send it in or fax a receipt. They sent me a 16 dollar voucher. Thats better than nothing. It should cover most of the cost for the 25 dollar Heenan set. Took about a week to get the voucher. They were very nice and very helpful.
|
|
|
|
Post by RybackV1 on Mar 22, 2016 12:22:28 GMT -5
Oh Look. Yet another ball joint reported broken.
Guess those are starting to crapout on us too somehow.
|
|
