Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Mar 29, 2019 20:08:28 GMT -5
I sent a buyer 4 brand new figures, bubblewrapped and everything. Today I get a notification for a return. They turned the legs sideways and called them defective. Yeah, you read that right, they simply turned the legs at the thigh, so the toes face outward, and said they were defective. Of course, they also messed up the paint on some of the figs so they can say the figures weren't new. The buyer's username starts with a "V" and ends with "2014", keep an eye out so you dont get scammed too.
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Post by LK3 on Mar 29, 2019 20:25:12 GMT -5
What’s the point of this? Like, why would someone do that? Just to be a dick? “Today I feel like buying action figures, and when I get them I’m going to make it look like they’re not a described so I can return them!”
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Post by ET had AIDS on Mar 29, 2019 22:26:49 GMT -5
^ buyer's remorse, probably. It's still b.s.
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Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Mar 30, 2019 1:47:23 GMT -5
I'm sure they found them cheaper somewhere else so they fabricated excuses for a return.
Seriously, the pictures they posted as evidence just have the legs swiveled at the thigh so they look weird, and they hit the figs with a mallet or something to give them scuffs. What a jerk.
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Post by RuthlessFigs on Mar 30, 2019 5:55:33 GMT -5
nUUUr I'm GoInG tO bUy A fiGuRe OnLiNe AnD aNd AnD wHeN iT aRrIvEs, I'm I'm GoInG tO sWiVeL tHe LeG aNd SaY iT's BrOoOoOkEn!!!!!!!!!
ThEn ThEn I'm GoInG tO dIrTy It Up So It LoOkS dAmAgEd!!!!
NuUuUuURRRRRRR i'M cOOoOoOOOoooOLLL!!!
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Post by LA Times on Mar 30, 2019 8:17:22 GMT -5
But what can be done, because ebay will still side with the buyer on this?
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Post by kennyw86v2 on Mar 30, 2019 8:35:01 GMT -5
Had that happen with a figuarts green ranger.
Even loose I sold it for over double what I bought it for brand new.
They either destroyed it or switched it out for a destroyed one and sent it back.
Of course eBitch let them, because eBitch.
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Post by LaParka on Mar 30, 2019 8:43:52 GMT -5
Had that happen on a star wars figure, the guy damaged it, ebay gave him the refund, I relisted it and ripped ebay a new one in my description "The idiots at Ebay had a buyer who purposely damaged a figure return it so now I'm selling as is". I have another clown who paid on the 27th for an item and wanted it the same day meanwhile he can't take that the post office has to deliver it. I block a lot of these people now I don't need the hassle of these simpletons that can't read terms and descriptions.
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FUSamBaker
Main Eventer
Biggest crush on Sami Zayn.
Joined on: Sept 6, 2005 19:25:20 GMT -5
Posts: 3,107
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Post by FUSamBaker on Mar 30, 2019 10:11:01 GMT -5
This is why I don’t sell on eBay! Too many scamming buyers out there.
Seriously though you wanna know what’s about as bad? CRAIGSLIST BUYERS! I decided to sell on CL to skip shipping, fees ect of online selling. I can tell you several stories of buyers doing literally the most idiotic things. But only one “these figures aren’t right” comes to mind...
So I was selling a huge box of Simpson’s figures. I even had the playsets to go along. In total I’d say there were 30 figures and five playsets. This jerko wanted to haggle my “high price tag” of $40. He talked me down via email to $30. I agreed to meet him at Walgreens. He had this look to him like he was a jerk tbh 😂 handsome but a jerk. So I get out, he grabs the ONE figure with a few scuff marks and goes “wow these are all beaten up.” Mind you my listing said they were loose and that one in particular had some unusual scuffs I couldn’t buff out. He didn’t bother to look at any more and says “best I can do it $15.” LITERALLY $15 for 30 figures and playsets! I told him no deal, he claimed he could get all that and more for $10.
I should have backed out of selling on CL then but I did it for two Summers 🙄
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Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Mar 30, 2019 11:05:51 GMT -5
I dont know what can be done about it but stuff like this makes me glad I circumvent their final value fees every chance I get. I cant believe ebay hasnt been investigated for awful service and BS like charging fees on shipping costs.
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jason1980s
Main Eventer
Joined on: Sept 30, 2009 14:58:56 GMT -5
Posts: 2,335
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Post by jason1980s on Mar 30, 2019 12:43:25 GMT -5
I dont know what can be done about it but stuff like this makes me glad I circumvent their final value fees every chance I get. I cant believe ebay hasnt been investigated for awful service and BS like charging fees on shipping costs. I print ebay shipping labels and save money compared to the post office. I also use, though not as often, their free mailing boxes which depending on weight and size of item can save you considerably compared to regular brown mailing boxes. I've been a seller on ebay for 10 years now and my father for about 12 years. He'll run in to a problem buyer more often than I do but it's still pretty rare. I'll have maybe one or two a year, if even that and usually it's only because of a post office issue. Ebay is so easy to use with a higher visibility than any other site. I am trying craiglist for large items but am not even getting offers on those items. One site, I want to say amazon but could be wrong, called my father about selling his items on there. They have a high visibility but their fees were way above what ebay charges. I get that a lot of sellers fee ebay only sides with the buyers but they have to have protection and overall it helps everyone. I belong to one facebook group for buying and selling autographs and it seems every day there are multiple scammer report posts. Saving the fees and any possible issues with ebay seller protection is not worth dealing with scammers on a regular basis on outside of ebay sites.
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Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Mar 30, 2019 13:24:20 GMT -5
I understand about visibility, but it's a non-issue if you're actively selling your stuff on forums, social media, etc. I used Ecrater for a while, I'd make listings for buyers after making deals on forums. It's great, zero fees! And it still uses Paypal for easy transactions.
Maybe there's less "seller protection", but in practice sellers have no protection on ebay anyway.
If you post accurate listings and say No Refund, ebay doesn't honor that, not even when it's clear the seller is being scammed. And ebay still keeps all those fees they charged you.
What this scammer is doing is egregious, turning the leg and calling it a defect. Cripes, they can be so brazen because ebay always sides with them.
I can only speculate, but I think either ebay has a policy that buyers are always right, or their customer support staff has zero critical thinking skills/is unfamiliar with the items in question/doesn't care.
Can you imagine trying to explain to a customer service rep in India what a thigh swivel is, and why it isn't a defect? They're like, "What's a swivel? What's articulation? What's an action figure?"
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Post by Escape The Rules on Mar 30, 2019 19:43:47 GMT -5
Surely your photos of the figures in comparison can expose this guy's bullsh*t.
I don't know much about selling on eBay but I really hope you never gave this prick his money back.
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Post by kennyw86v2 on Mar 30, 2019 20:06:21 GMT -5
Surely your photos of the figures in comparison can expose this guy's bullsh*t. I don't know much about selling on eBay but I really hope you never gave this prick his money back. If you dont, Ebay will just take it from you. You dont have a choice.
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Post by Escape The Rules on Mar 30, 2019 20:18:49 GMT -5
Surely your photos of the figures in comparison can expose this guy's bullsh*t. I don't know much about selling on eBay but I really hope you never gave this prick his money back. If you dont, Ebay will just take it from you. You dont have a choice. Well hopefully all goes well and he doesn't get a damn thing. Good luck.
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Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Mar 31, 2019 0:53:51 GMT -5
Pretty much what kenny said, they take your money and don't even give you your fees back. The return process isn't a matter of "Let's take a rational look at the situation and act accordingly", it's simply ebay saying "Give them their money back so we can steal the final value fees from you now, or you can wait a week so we can steal them from you when we auto-agree with the scammer."
I wanted to switch to Etsy, but they require a bank account to make and receive payments. I'll have to go back to using ebay basically as an ad to redirect people to Ecrater.
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Deleted
Joined on: Oct 6, 2024 9:53:36 GMT -5
Posts: 0
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Post by Deleted on Mar 31, 2019 2:25:21 GMT -5
While its limited, there is some protection from ebay for sellers. Im not sure about the US, but in the UK its a legal requirement to accept returns. I sell on ebay and offer free delivery, if a buyer wants to return something i have to accept it and im pretty sure thats an ebay rule too, it sucks, but the world wanted online shopping and so will have to suck it up as part of the process. If an item breaks in transit of course a seller should accept the return, it shouldnt matter if you say no returns, you should be forced to accept, and make a claim against your delivery service, thats what insurance is for If a buyer simply changes their mind on a purchase, a seller can insist the buyer pays the return fee and the item must be returned in the condition it arrived in Above all, if you have a dodgy buyer, which there are plenty, always report it to ebay, the log these cases against the buyer, i had ebay find in my favour as the buyer tried the same scam on multiple sellers so I was protected The vast market of ebay is worth having to deal with one or two morons
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Post by Darkhawk on Apr 3, 2019 0:58:03 GMT -5
Offerup is a good place to sell locally. Facebook action figure groups as well.
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Henchmen4Hire
Main Eventer
Joined on: Jan 12, 2016 23:48:35 GMT -5
Posts: 1,311
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Post by Henchmen4Hire on Apr 4, 2019 12:31:35 GMT -5
Quick update: Ebay totally sided with the buyer. And of course they kept the seller fees. ebay.
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Quazimoto
Superstar
Joined on: Feb 4, 2014 12:37:37 GMT -5
Posts: 997
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Post by Quazimoto on Apr 4, 2019 13:09:03 GMT -5
Quick update: Ebay totally sided with the buyer. And of course they kept the seller fees. ebay. Call eBay and raise a ruckus about it. As long as you're polite about it and ask to speak with a manager if the first person is no help, it could turn out in your favor eventually. It sucks, but the reality of the matter is that eBay sides with buyers pretty well automatically because it's simply cheaper for them to do that and deal with the relatively few sellers who are wronged in the process, but take the time to call and explain why they were wronged by a unscrupulous buyer. No guarantee that it will work out for you by doing that, but you literally only have a bit if time to lose at this point and potentially a good bit to gain.
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