カMute09
Main Eventer
Joined on: Oct 17, 2005 13:53:42 GMT -5
Posts: 2,278
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Post by カMute09 on May 17, 2021 8:42:43 GMT -5
I opened my tnt Cody exclusive and the arm was broken in the box. Is there an email address for custom service I can contact about a replacement?
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The One Who Collects
Superstar
Long Time Collector
Joined on: Nov 3, 2004 16:09:00 GMT -5
Posts: 759
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Post by The One Who Collects on May 17, 2021 9:13:51 GMT -5
Was it the right arm?
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Post by WCWThunderRosa on May 17, 2021 9:44:00 GMT -5
There should be an email and phone number on the bottom of the box. I tried the phone but didn’t get through. The email helped me replace my broken Dustin tho
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Deleted
Joined on: Sept 28, 2024 14:30:29 GMT -5
Posts: 0
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Post by Deleted on May 17, 2021 10:49:41 GMT -5
Customer_service@jazwares.com
They're pretty fast and easy to deal with.
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Robz PippinRoad
Superstar
Joined on: May 3, 2020 11:52:42 GMT -5
Posts: 841
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Post by Robz PippinRoad on May 17, 2021 12:09:08 GMT -5
As said above reach out by email give them your information pics of the issue proof of purchase they are Excellent to deal with completely replaced my blood brothers figures with no issues at all
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Post by Yambag Jones on May 17, 2021 12:57:37 GMT -5
I was really impressed with their customer service. They sent me a Mox pretty quick and let me keep the broken one. Got an extra AEW title too.
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カMute09
Main Eventer
Joined on: Oct 17, 2005 13:53:42 GMT -5
Posts: 2,278
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Post by カMute09 on May 17, 2021 14:57:08 GMT -5
Thanks everyone, I sent the initial email to them they already replied back. I’m going to send them my RSC invoice tonight and the other information. I saw the number on the box but talking on the phone is hard with my job.
It was the left arm.
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Post by JC Motors on May 18, 2021 10:30:23 GMT -5
That's cool that Jazwares has excellent customer service
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Post by Yambag Jones on May 18, 2021 13:35:33 GMT -5
That's cool that Jazwares has excellent customer service I had low expectations and then had one of the beat customer service experiences ever. No exaggeration. |
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