g4
Mid-Carder
Down Under
Joined on: May 13, 2014 3:06:21 GMT -5
Posts: 378 
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Post by g4 on Nov 6, 2022 5:46:50 GMT -5
6 weeks ago I used the 'contact us'- 'Products purchased in the the last 30 days' on Mattel Creations to no response.
2 weeks later I tried the 'warranty' option and then later general 'contact us'.
7 days I got an email saying their systen was broken, has now been fixed and to try again. I immediately did this but have still had no reply.
I am not in the USA so can not use the automated 'return' process and do not have access to international phone calls.
Any suggestions or similar stories?
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Warriah'
Main Eventer
Joined on: Dec 22, 2019 19:46:02 GMT -5
Posts: 3,261
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Post by Warriah' on Nov 6, 2022 7:29:06 GMT -5
You have to call them. There's a number for international customers on their contact page.
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Post by ztj_wwf on Nov 6, 2022 7:40:07 GMT -5
Same. I ordered some figures that came damaged and needed to return them. Contacted over a month ago, and again a couple of weeks ago, and still nothing.
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Post by CM Tusk on Nov 6, 2022 14:01:47 GMT -5
I tried contacting them about the delay on the NHB figure. They never responded to it, but after the figure had arrived they apologized and sent me a 10% off discount.
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Post by Purple Reigns on Nov 6, 2022 22:39:30 GMT -5
I’ve tried to contact them myself on changing my address on my two Cody Ultimates twice to no response
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Post by PJ on Nov 6, 2022 22:49:11 GMT -5
I’ve tried to contact them myself on changing my address on my two Cody Ultimates twice to no response You should be able to do that on the website on your account page. It had the wrong address listed for the first retro set and aI was able to change it in my account profile page. I forget what I did, but I did change there. |
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Post by muuk76 on Nov 7, 2022 1:36:23 GMT -5
Some top top customer service from Mattel Creations there.
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Post by Purple Reigns on Nov 7, 2022 11:38:29 GMT -5
I’ve tried to contact them myself on changing my address on my two Cody Ultimates twice to no response You should be able to do that on the website on your account page. It had the wrong address listed for the first retro set and aI was able to change it in my account profile page. I forget what I did, but I did change there. Unfortunately I didn’t have an account when I ordered them |
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ℍ𝕒𝕣𝕕 𝕋𝕠 𝕂𝕚𝕝𝕝
Main Eventer
ask me about how Verizon owes me over $4,000
Joined on: Nov 4, 2016 15:44:22 GMT -5
Posts: 2,672
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Post by ℍ𝕒𝕣𝕕 𝕋𝕠 𝕂𝕚𝕝𝕝 on Nov 7, 2022 12:06:13 GMT -5
I wrote them multiple emails across a few weeks at one point. I didn't get anything so I finally sent them a message on Facebook and mentioned that I had not received any responses to my multiple emails. My email was responded to within 12 hours of the Facebook message.
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g4
Mid-Carder
Down Under
Joined on: May 13, 2014 3:06:21 GMT -5
Posts: 378
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Post by g4 on Nov 9, 2022 9:17:17 GMT -5
I wrote them multiple emails across a few weeks at one point. I didn't get anything so I finally sent them a message on Facebook and mentioned that I had not received any responses to my multiple emails. My email was responded to within 12 hours of the Facebook message. Wow thanks!! I've heard they only respond to public social media which is absolute garbage!! I don't do Insta but Facebook I have. Will post what happens... |
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unc311
Mid-Carder
Joined on: Jun 24, 2020 14:10:05 GMT -5
Posts: 119
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Post by unc311 on Nov 10, 2022 17:42:20 GMT -5
Hmm it was pretty easy for me. You just have to press the buttons and ask for a supervisor if really needed. I moved and they replaced my Macho Man Ultimate from the new gen set with no problems at all. They sent to the old address and realized they made a mistake and sent one to my new address as well.
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