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Post by World Champion Randy Orton on Jan 9, 2010 0:08:23 GMT -5
I recieved my order from Ringside and my Legacy 2-pack were loose in the arms pretty badly, and the John Cena basic series 1 was loose in the arms as well. Is there anyway I can contact Mattel to see if they can replace these for me? Is it even possible to do this?
Thanks in advance
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threehgame
Main Eventer
Beyond Bored By You and Your Wrestling
Joined on: Sept 22, 2008 19:09:45 GMT -5
Posts: 2,399
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Post by threehgame on Jan 9, 2010 0:11:04 GMT -5
Contact Ringside first, they are pretty good about making their customers happy. Mattel will tell you to first deal with the store you bought the items from first anyway.
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Post by World Champion Randy Orton on Jan 9, 2010 0:13:14 GMT -5
Alright, Thanks threehgame, I apprecciate it.
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threehgame
Main Eventer
Beyond Bored By You and Your Wrestling
Joined on: Sept 22, 2008 19:09:45 GMT -5
Posts: 2,399
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Post by threehgame on Jan 9, 2010 0:19:23 GMT -5
If Ringside can't help here is the web-adress for Mattel's Consumer Relations site, info should be on there. service.mattel.com/us/ |
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Post by PJ on Jan 9, 2010 6:28:13 GMT -5
Seeing they aren't broken I doubt they'll replace it for you. Not every figure is going to be perfect in a mass produced toyline. A loose joint or bad paint job will happen from time to time. Even if it was broken they'd probably just send you a coupon to pick a new one up at your local store and not a new figure. At least that's what they did with their DCSH/DCUC line. Their contact info should be on the package (usually by the barcodes)
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Post by The Silent Flute (joepetree) on Jan 9, 2010 10:57:29 GMT -5
i would just contact RSC and see what happens but you may have to deal with it i do all the time
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