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Post by Ultimate Figure Collector on Mar 3, 2011 23:37:40 GMT -5
He didn't scam anyone. He asked about the price and the manager offered him what the price tag said. If TRU didn't put them on the All Star tags then that is their fault, not his. Plus it's not like the dude put up a fight about it. He just did what any of you would of done in the same situation. Everyone has done something like this at least once in their life.
I remember a few weeks back figures didn't have a price tag and people were bragging about getting brand new figures for $2. Now that's the kind of thing I don't agree with. The manager offered this guy them for $18.99 because it was the stores mistake. It doesn't make him a shoplifter.
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JCWBobC
Main Eventer
Joined on: Aug 17, 2005 7:48:54 GMT -5
Posts: 1,634
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Post by JCWBobC on Mar 3, 2011 23:44:40 GMT -5
If I walk into a store and see an item that is marked $18.99 on the peg I fully expect to pay $18.99 no matter what it rings up for. The price on the package or on the peg is the price that the customer is being told, by the store, is the cost of the item. Whether it was an employee who didn't do their job right and put the wrong price on the peg, an employee who didn't do his job right and put the wrong item on the wrong peg, or the store who didn't update their cash registers with the correct price means nothing to me.
Secondly how would a customer know what the correct price should be other than by what is on the price tag? Their is no intent to rip off the store if the price tag says a different price than what scans at the register so their is no shoplifting. I was at Kmart recently when they were having the sale on WWE figures. They had the Rumbler 2-packs priced at $6.99 but their was a shelf sticker listing them at $3.49. I asked the cashier to scan them and they came up $6.99. I showed the manager the sale sign and got all 4 2-packs for the sale price even though she said they weren't on sale & she didn't know why the sign was there. Did I shoplift because I made her sell them to me for the price they listed as the sale price? No because I had every right to believe that they were on sale for the price I paid since their was a sign on the shelf in front of the Rumblers that said the Rumblers were on sale for $3.49. For all I know they were trying to rip off the customers who were paying full price instead of the sale price.
Thirdly the store is the one that could be in trouble if they didn't give the customer the marked price because they could be accused of a form of bait & switch, which stores did a lot a few years ago. The store advertises an item for a certain price but when the customer tries to buy the item the store tries to charge them more or claims they don't have it in stock so they offer a more expensive model to the customer. I spent over 15 years in retail, most of them as a manager, and whenever one of my employees mis-priced an item I had to give it to the customer at the price that was on the price sticker. The only time we would fight it is if it was something very expensive that we could argue would never be below a certain price point.
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Deleted
Joined on: Jun 9, 2024 17:00:11 GMT -5
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Post by Deleted on Mar 4, 2011 0:32:06 GMT -5
gr8 to get 2 figures for that price!
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JoeRocco420
Main Eventer
Joined on: Feb 22, 2010 16:31:53 GMT -5
Posts: 3,199
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Post by JoeRocco420 on Mar 4, 2011 0:40:30 GMT -5
If anyone says your wrong they are nuts. Good for you to capitalize on TRU mistake. Same thing happen to me a few weeks ago and I got Shiek/Volkof for $18.99
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updog
Superstar
Joined on: Jan 9, 2010 5:21:59 GMT -5
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Post by updog on Mar 4, 2011 1:13:07 GMT -5
What if a customer or kid put a item back on the wrong peg, is the store obligated to sell the item at that price...even tho the item has a set price logged in on the computer/register? Sometimes consumers put the items back on the wrong peg, like today when I picked up my allstars...some one obviously was hiding them to pick them up later...I found them behind basic 2-packs and some boxed ring sets. I wouldn't go so far as to say I was entitled the right to get them at the price of the basic 2-packs at 18.99 just because they were on that peg, or the fact that they were behind elite scale rings...should I be forced to pay 59.99 for them, then?
The original poster got a good deal or break on the price. If the manager gave it to me...heck I wouldn't turn it away. But I wouldn't go so far as to demand the price if it was on a wrong peg like one of the other posters is replying back with.
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Post by ~*Young $ Money*~ on Mar 4, 2011 1:49:30 GMT -5
What if a customer or kid put a item back on the wrong peg, is the store obligated to sell the item at that price...even tho the item has a set price logged in on the computer/register? Sometimes consumers put the items back on the wrong peg, like today when I picked up my allstars...some one obviously was hiding them to pick them up later...I found them behind basic 2-packs and some boxed ring sets. I wouldn't go so far as to say I was entitled the right to get them at the price of the basic 2-packs at 18.99 just because they were on that peg, or the fact that they were behind elite scale rings...should I be forced to pay 59.99 for them, then? The original poster got a good deal or break on the price. If the manager gave it to me...heck I wouldn't turn it away. But I wouldn't go so far as to demand the price if it was on a wrong peg like one of the other posters is replying back with. The difference is though they put them all on the 18.99 peg not just one or 2 sets that were misplaced.
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Post by BØRNS on Mar 4, 2011 2:34:59 GMT -5
What if a customer or kid put a item back on the wrong peg, is the store obligated to sell the item at that price...even tho the item has a set price logged in on the computer/register? Sometimes consumers put the items back on the wrong peg, like today when I picked up my allstars...some one obviously was hiding them to pick them up later...I found them behind basic 2-packs and some boxed ring sets. I wouldn't go so far as to say I was entitled the right to get them at the price of the basic 2-packs at 18.99 just because they were on that peg, or the fact that they were behind elite scale rings...should I be forced to pay 59.99 for them, then? The original poster got a good deal or break on the price. If the manager gave it to me...heck I wouldn't turn it away. But I wouldn't go so far as to demand the price if it was on a wrong peg like one of the other posters is replying back with. The difference is though they put them all on the 18.99 peg not just one or 2 sets that were misplaced. The difference is more discrete than that. In essence, the All Stars 2-packs are packages of 2 action figures that are of WWE characters. That is the same description as the regular 2 packs. They are so similar that a store employee would not know the difference and wouldn't even notice the articulation difference with the Elite All Stars. It's not a matter of which peg the item is on, but rather the description of the price tag. A 2 pack is a 2 pack, and most employees would not question it. Smart man for picking them up for that price. You didn't do anything wrong. You bough a WWE 2 pack for the price of a WWE 2 pack. Why are people berating him?
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updog
Superstar
Joined on: Jan 9, 2010 5:21:59 GMT -5
Posts: 556
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Post by updog on Mar 4, 2011 3:29:32 GMT -5
nothing wrong with the original poster scoring a good deal, I stated that. someone mentioned that if its on a 18.99 peg that they fully expect to pay that price regardless of what it rings up on the computer....don't totally agree with that, only exception would be sales or print ads where they didnt have time to change or convert the computer system.
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Post by Calcifer Boheme on Mar 4, 2011 4:36:26 GMT -5
Most stores have a policy that the customer gets the lower price for wrongly marked items. My TRU has AllStar price stickers for $24.99 but they didn't get the figures yet. Right now Legends 2 packs are hanging on their peg. This, I remember back when The History of the World Heavyweight Championship came out, I grabbed one while they were stocking the DVD, It rang up as 9.99, I told the cashier/manager it was normally 19.99, but she said, "Well it rang up for 9.99 so you get that price we'll adjust our system later" laughing. That's happened with a few items, and they've always given me the lower price. Something similar happened to me. They basically put it out early in the wwe title spot. The clerks in electronics told me that is hwat happened, but sold it to me for $10 anyway, since it was their mistake.
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Post by King Silva on Mar 4, 2011 5:17:34 GMT -5
That is cool and almost like a buy 2 get 1 free sale since you got $18+ savings on the three.
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Deleted
Joined on: Jun 9, 2024 17:00:11 GMT -5
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Post by Deleted on Mar 4, 2011 7:06:02 GMT -5
When I lived in Canada I worked at a Superstore as a part time job. And basically if we foul up a pricing the customer gets what he thought he was going to pay for because it was labeled as such. It's normal, its the way they do things. He was technically in his right. It's the job of the employee to get things right.
If you work at a TRU you should familiarize yourself with the product so this sort of thing doesn't happen. Must have been a new guy or he simply didn't care or had an off day, cause I used to notice when I price seemed off on the items I was stocking. And no, it wasn't even the toy section it was housewares I worked in.
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Post by PJ on Mar 4, 2011 7:52:07 GMT -5
Well, I don't agree with this because half the time customers put stuff back in the wrong spot anyway so I do have a problem with the "I should get it for what the tag says" argument. But it is the store fault in this instance, because the manager should have showed them the price ticket was for a different item numbers and not the All-Stars. I just wish my area would get them already.
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Post by LaParka on Mar 4, 2011 8:14:22 GMT -5
TRU is very good at honoring the pricing mistakes especially when theres a full shelf of product with that price, because then its a mistake on the shelfstocker most times they will put the sticker off the box on the hook but probably just figured it was a wwe 2 pack. I scored the Marvel Legends 2 packs the ones that are 34.99 for the price of 22.99 because the shelf sticker said Marvel Legends 2 packs were 22.99. Stores are very good at honoring the shelf stickers because the customer is always right
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e
Mid-Carder
Joined on: Apr 8, 2003 14:34:17 GMT -5
Posts: 190
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Post by e on Mar 4, 2011 9:40:10 GMT -5
and just to clarify further -- there weren't empty pegs marked for all stars, as if someone (customer or employee) simply put them on the wrong pegs. these were the only pegs in the aisle marked for wwe 2-packs. (all legends 2-packs were moved to an endcap)
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Post by bestintheworld on Mar 4, 2011 9:46:06 GMT -5
Good for u!
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Post by derakp on Mar 4, 2011 10:40:13 GMT -5
My TRU has had the "All-Stars 2-pack $24.99" peg up for a few weeks now, so there's no way I'll be able to snag them for $18.99.
That being said, here's my opinion on situations like this: Wrong item on wrong peg does happen a lot these days, especially since the days of an actual price sticker on every single item are long gone. But stores have added the price check scanners to verify prices (duh!). In the event of a discrepancy, I feel it is up to the consumer to double-check the correct item was on the correct peg, and if necessary, consult an employee for further clarification.
In this case, that's what happened, and the original poster got the items for a lower price. I think everyone would take advantage of this if they could. It reminds me a lot of the "1 cent DX 2 pack"...when the mistake was found, they put a sticker over the original bar code so it would ring up correctly. Now, how many people remember the multitude of stickers that were secretly peeled off to still get it for a penny??? I don't recall a whole lot of "That's stealing!" chatter back then.
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Post by BOOM! #WDE on Mar 4, 2011 10:47:32 GMT -5
It's not stealing. They tagged it wrong, so it is their loss. This happened to me a while back on a hat at Dick's. An employee put a sign on the wrong side of the rack, so I thought the hat was $12 instead of $24. I got it for $12. Pretty dang good deal.
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Post by Cammi Oh on Mar 4, 2011 10:49:57 GMT -5
When CS 1 Tag Teams came out, they were all on pegs marked at 10.99. I bought so many Rockers, LOD and Bushwhackers that day.
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Post by PJ on Mar 4, 2011 11:16:40 GMT -5
When CS 1 Tag Teams came out, they were all on pegs marked at 10.99. I bought so many Rockers, LOD and Bushwhackers that day. You mean Rockers, LOD & Hart Foundation.
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Post by "The King" Tony Stewart™ on Mar 4, 2011 17:38:23 GMT -5
Me personally, I dont think I could have taken advantage of the mistake. Although it would be tempting. The only thing I can honestly say I took advantage of was the Real Scale Elimination Chamber. The regular ones were 49.99 and the real scale ones were 99.99. They listed the real scale ones online for 49.99 when they first put them on the website. So I ordered one. I had my doubts it would actually be real scale when it arrived, but it was. But that was the price they had listed online. I never talked to a real person or asked anyone to adjust it. A few days later, they were listed on the site for 99.99.
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