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Post by AlexWestCollects on Jun 10, 2011 16:02:29 GMT -5
Sorry if this is in the wrong place. After I place an order on ringside I get a confirmation email but for some reason I don't receive an email letting me know my order has been shipped. I always used to get the email before (shipping confirmation) but last 3-4 orders I get nothing.
I checked my email settings and my junk mail and there doesn't seem to be a problem there. I contacted RS customer service and they informed me that these emails are being sent.
Any1 else having the same issue or know of a solution? It's getting frustrating!
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Kollecting King
Main Eventer
2010 WF Mattel Collector of The Year
Joined on: Dec 18, 2001 21:32:17 GMT -5
Posts: 4,104
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Post by Kollecting King on Jun 10, 2011 16:05:19 GMT -5
I have gotten 1 in the last 3-4 years and i order pretty regularly from them at least 8-10 times a year.
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Post by AlexWestCollects on Jun 10, 2011 16:07:07 GMT -5
I have gotten 1 in the last 3-4 years and i order pretty regularly from them at least 8-10 times a year. Man it sucks. I always have to follow up with customer service. |
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Post by plastictaxicab on Jun 10, 2011 16:19:33 GMT -5
I have the same problem. If I hear that everyone else is getting their shipment notifications, I contacting them asking why I didn't get one and they just send it then. It's nice and all, but I want to know why I don't get it automatically like everyone else.
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Post by RSCTom on Jun 10, 2011 16:47:40 GMT -5
I have a hard time answering this one. E-Mail notifications are sent out all the time and 99% of customers get them and every once in a while there are issues like this. Of course we tell you to check your spam folders but I know it can be frustrating going in and seeing nothing there. My best advice would be make sure your e-mail address is EXACTLY right when placing an order.
Even a blank space can throw it off. There is really no reason an exactly correct e-mail address should not be getting notifications sent. Sorry about the pain in the neck situation, brother.
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Post by AlexWestCollects on Jun 10, 2011 18:49:19 GMT -5
I have a hard time answering this one. E-Mail notifications are sent out all the time and 99% of customers get them and every once in a while there are issues like this. Of course we tell you to check your spam folders but I know it can be frustrating going in and seeing nothing there. My best advice would be make sure your e-mail address is EXACTLY right when placing an order. Even a blank space can throw it off. There is really no reason an exactly correct e-mail address should not be getting notifications sent. Sorry about the pain in the neck situation, brother. Appreciate the help Tom. Idk y I used to get them and now they just stopped. I log into my account place and order and thats that. Weird. |
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Post by bendover10100 on Jun 10, 2011 19:21:39 GMT -5
try adding "cs@ringsidecollectibles.net" as a contact, I dont know if this will help, but yahoo shows notifications when you get emails from people saved as contacts.
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