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Post by iamkrang on Sept 9, 2011 9:57:45 GMT -5
Hey all,
As I am currently in life limbo ( not knowing what I want to return to college for ) and have currently been working at Taco Bell I recently started looking for a new job. I've started my way to possibly working at a AT&T call center office. The pay and benefits are obviously way better than my current.
I was wondering if anyone had any related experience or know anyone who has and what their opinions were.
I figure it really cant be worse than fast food. ><
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Post by Kalob Black on Sept 9, 2011 10:09:17 GMT -5
I'm actually considering trying out a job with them as well, as I too am going to college starting next year, so I'm pretty curios as well. Your sig is amazing, btw.
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thekevinlc
Mid-Carder
Joined on: Jun 6, 2011 20:20:16 GMT -5
Posts: 65
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Post by thekevinlc on Sept 9, 2011 19:42:09 GMT -5
Is it inbound or outbound? (Do they call you or do you cold call people?)
My wife was a manager at a call center that had AT&T for a client and she said is one one of the better clients to work for as they handled inbound tech and sales questions.
Call centers have some crappy entry-level jobs but if you stick with it, you can climb the ladder pretty quickly, due to the crazy turn-over.
Can you work both for a bit to see how things go? Benefits are very, very nice these days.
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Post by iamkrang on Sept 10, 2011 0:33:54 GMT -5
I believe it is inbound.
I possibly can, but my current job doesnt really believe in giving me a somewhat regular schedule even though I've been there 3 years and have been a manager at one point.
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thekevinlc
Mid-Carder
Joined on: Jun 6, 2011 20:20:16 GMT -5
Posts: 65
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Post by thekevinlc on Sept 10, 2011 3:42:24 GMT -5
I would give it a try then. More money and benefits is a very nice reason to not pass on it. Go with your gut, though.
From what I remember, the schedule was pretty much set every week at the call center where my wife worked. I can't say that would be your case.
Good luck!
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Post by Brad on Sept 10, 2011 23:09:25 GMT -5
I've done customer service for them. I work for an outsourcing company and that is one of the clients. I didn't hate it, it can be cool, I sometimes got to see phones and actually play around with them before they were released, got a discount on my phone bill, etc. But it can also be very stressful.
I still work for the company, but they have me on a different client which I get to work at home on and obviously I'd never trade that to go back to taking AT&T calls, but it's not a bad job by any means.
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Post by Mole on Sept 11, 2011 7:47:07 GMT -5
I haven't worked there (the closest I'm to it is my brother worked at a Sprint call center), but I would say be prepared to be yelled at. AT&T has a reputation for bad service quality (especially in high population centers) so there's a lot of hate for that company by many of its customers. I would imagine that anyone who has to call AT&T for support and has already had experiences like I've described is going to make sure you hear about it.
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Post by comintogetcha on Sept 11, 2011 9:58:31 GMT -5
I work at an inbound call center for a bank, easiest job on the planet. It pays well, and there's plenty of down time, although it can get boring and monotonous pretty quick.
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Post by Brad on Sept 11, 2011 14:30:46 GMT -5
I work at an inbound call center for a bank, easiest job on the planet. It pays well, and there's plenty of down time, although it can get boring and monotonous pretty quick. I can assure you there's not a lot of down time when taking calls for AT&T, it's pretty much always back to back calls. |
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acura143
Main Eventer
Joined on: Mar 29, 2007 13:25:43 GMT -5
Posts: 3,373
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Post by acura143 on Sept 14, 2011 8:53:06 GMT -5
I used to work for call center. It was help desk but it was a good beginning and you can move up in the company. The job can be easy depending on the responsibilty you will have. If you going to read from a script then it should be easy. I started taking calls but I was promoted to 2nd level support and then QA so I would take like 2 or 3 calls a day. Job was a piece of cake. Lots of free time but then managers wanted to be pricks and not allow personal Internet usage and used cell phones on the job while I had nothing to do. Luckily I found a better job and with there part time for a short period of time.
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