WrestleFan
Mid-Carder
Joined on: Jun 20, 2010 20:47:44 GMT -5
Posts: 83
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Post by WrestleFan on Nov 1, 2011 15:23:47 GMT -5
I just got my “Flash” Rey Mysterio. After taking the figure out of the packaging, his hand fell off. Has this happened to anyone else before? Is there any way to get a replacement or refund? Should I contact Ringside Collectibles (where I purchased the figure) or Mattel? Thanks Uploaded with ImageShack.us
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alex316
Mid-Carder
Joined on: Jul 17, 2011 10:41:24 GMT -5
Posts: 361
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Post by alex316 on Nov 1, 2011 15:28:11 GMT -5
I just got my “Flash” Rey Mysterio. After taking the figure out of the packaging, his hand fell off. Has this happened to anyone else before? Is there any way to get a replacement or refund? Should I contact Ringside Collectibles (where I purchased the figure) or Mattel? Thanks Uploaded with ImageShack.usContact Mattel so you can get a voucher. But, I don't know how much they can give you. You should also contact Ringside for a POSSIBLE replacement.
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WrestleFan
Mid-Carder
Joined on: Jun 20, 2010 20:47:44 GMT -5
Posts: 83
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Post by WrestleFan on Nov 1, 2011 17:39:40 GMT -5
Thanks for the help. I will contact them.
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Post by sunglassessteve on Nov 1, 2011 17:53:08 GMT -5
I doubt ringside will replace it unless you have video proof of you opening the box and the hand falling off.. its not everyday you hear this happening too Mattel figures and i have over 40 or 50 Mattel figs and i never once had a hand fall off or head or leg or anything. So my guess is you were a little too rough opening it or moving it around and bam! So i dont see them replacing it. maybe if it was still in the packaging with receipt they would but im not too sure about this, cause like i said its not a real common problem of limbs just falling off figures ya know haha Best thing ya can do is like above stated, contact RSC too see if they would help you out, if not, ask them if you got a voucher from Mattel for this see if you could use it toward your next figure with them or something.. maybe they would work with you there.. but either way you will prob end up having too contact Mattel customer service and telling them what happened and getting a voucher.. they may only give ya one for $15 tops though so if you wanted that Rey again, im betting you would have too throw cash on top of it
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alex316
Mid-Carder
Joined on: Jul 17, 2011 10:41:24 GMT -5
Posts: 361
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Post by alex316 on Nov 1, 2011 17:55:55 GMT -5
Thanks for the help. I will contact them. Your welcome.
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Post by thepedigree22 on Nov 1, 2011 18:01:49 GMT -5
Same here broski and its very dissapointing. I couldn't fix it or return it
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gwtpunk
Main Eventer
Joined on: Oct 20, 2011 12:56:18 GMT -5
Posts: 1,898
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Post by gwtpunk on Nov 1, 2011 18:47:42 GMT -5
The hand is going to his father, Mark Henry.
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