Fave
Main Eventer
Who survived and what was left of them?
Joined on: Jul 20, 2010 20:06:52 GMT -5
Posts: 3,607
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Post by Fave on Nov 19, 2011 17:38:41 GMT -5
Make replacements if your figure is broken? I just opened one of my Legends Stone Cold figures and one of his legs was really loose so i tried moving it up and it snapped off, Can they do anything about it? i recall members here saying they can give you a voucher? If so how can i go about contacting them about it? any info is appreciated, thanks.
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MattyPro12
Mid-Carder
The revolution will be televised
Joined on: Mar 27, 2006 22:16:02 GMT -5
Posts: 297
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Post by MattyPro12 on Nov 19, 2011 17:45:11 GMT -5
You can try contacting them, hopefully you still have the upc info on the bottom of the box. If so, you should be able to receive a voucher at the least, if not then I don't know.
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pacey
Superstar
Joined on: Sept 2, 2010 0:40:46 GMT -5
Posts: 557
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Post by pacey on Nov 19, 2011 17:58:27 GMT -5
I would take it back to where you bought it before going to mattel.
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Fave
Main Eventer
Who survived and what was left of them?
Joined on: Jul 20, 2010 20:06:52 GMT -5
Posts: 3,607
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Post by Fave on Nov 19, 2011 18:01:46 GMT -5
I would take it back to where you bought it before going to mattel. I bought it from a comic store a while back and they closed down a while ago so that isn't an option. |
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Post by juicewinslow on Nov 19, 2011 18:27:40 GMT -5
Contact information is on their website.
Tip: Don't tell them you paid more than retail (if you did), because they will request a receipt (which you probably don't have at this point).
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Fave
Main Eventer
Who survived and what was left of them?
Joined on: Jul 20, 2010 20:06:52 GMT -5
Posts: 3,607
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Post by Fave on Nov 19, 2011 18:39:44 GMT -5
Contact information is on their website. Tip: Don't tell them you paid more than retail (if you did), because they will request a receipt (which you probably don't have at this point). Do i have to provide a UPC code? |
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Post by juicewinslow on Nov 19, 2011 20:01:58 GMT -5
Contact information is on their website. Tip: Don't tell them you paid more than retail (if you did), because they will request a receipt (which you probably don't have at this point). Do i have to provide a UPC code? I don't know what it's called, but there is a number that is imprinted (indented) on the bottom of the box that they will ask you for. They also ask you for the number on the bottom of the figure's foot. |
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BellaBaby
Main Eventer
Joined on: Aug 18, 2011 10:07:13 GMT -5
Posts: 1,391
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Post by BellaBaby on Nov 19, 2011 22:58:58 GMT -5
I think if u call customer service, good luck!
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Post by PJ on Nov 20, 2011 0:51:39 GMT -5
Everything you need to know is on the back of the card (phone # and product #'s) or on the figure itself. (product #'s)
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Post by wccwmaster on Nov 20, 2011 1:03:51 GMT -5
Happened to me in July, I just sent them a letter with a picture and they gave me a rebate, no upc or anything.
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