Captain McKay
Main Eventer
WF 15+ Year Member But all out of badges so this is not one
Joined on: Jul 13, 2002 14:19:45 GMT -5
Posts: 4,993
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Post by Captain McKay on Sept 16, 2014 18:14:23 GMT -5
A few weeks back, I bought the new Elite Goldust figure. I really like it, but there's a defect on the back of the head, which causes the bottom of the hair above the neck to get bent up underneath the neck peg on one side. Makes it look awkward, and isn't something I can really fix on my own. My first plan was to exchange it, but I haven't seen another Goldust since I bought this one.
I know I've read stories of Mattel giving vouchers for messed up figures, I was wondering who or how I should contact them to explain this, send pics, etc. Anyone have experience with this?
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mrbiggs
Superstar
Joined on: Aug 5, 2014 13:21:40 GMT -5
Posts: 990 
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Post by mrbiggs on Sept 16, 2014 18:28:28 GMT -5
Just take a hair dryer to it and move it back into its original position, or drop the head in boiling water to do the same, and there is no need to return it or anything. It's a really simple fix.
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Post by PJ on Sept 16, 2014 19:25:03 GMT -5
I've had a few figures that had the back of their head and half of their jawline (Multiverse Keaton Unmasked Batman) stuck underneath the head. All were simple fixes with a hairdryer. But if it doesn't work call the number on the package and just give them the information they ask you for. Everything is on the box. It you don't have the box still they can get the same information off the figure.
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Captain McKay
Main Eventer
WF 15+ Year Member But all out of badges so this is not one
Joined on: Jul 13, 2002 14:19:45 GMT -5
Posts: 4,993
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Post by Captain McKay on Sept 16, 2014 19:34:43 GMT -5
I've had a few figures that had the back of their head and half of their jawline (Multiverse Keaton Unmasked Batman) stuck underneath the head. All were simple fixes with a hairdryer. But if it doesn't work call the number on the package and just give them the information they ask you for. Everything is on the box. It you don't have the box still they can get the same information off the figure. Thanks. I do still have the package since I was originally gonna exchange it anyway, so that's good to know. Appreciate that! |
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Post by JC Motors on Sept 16, 2014 19:52:07 GMT -5
Mattel Vouchers are accepted everywhere
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Captain McKay
Main Eventer
WF 15+ Year Member But all out of badges so this is not one
Joined on: Jul 13, 2002 14:19:45 GMT -5
Posts: 4,993
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Post by Captain McKay on Sept 16, 2014 19:57:45 GMT -5
^ Good to know. I was hoping to be able to find a new Goldust, but I haven't found one since the one I bought. So hopefully I can snag one.
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Post by c-scope on Sept 16, 2014 20:10:34 GMT -5
Figure vouchers not families with the topic oh well
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Post by Pedigree on Sept 16, 2014 20:34:42 GMT -5
Figure vouchers not families with the topic oh well Wtf is with all your nonsense posts? |
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Post by c-scope on Sept 16, 2014 22:56:11 GMT -5
Figure vouchers not families with the topic oh well Wtf is with all your nonsense posts? sorry bro im terrible at typing |
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Post by AmbroseBeforeHoes on Sept 17, 2014 2:16:47 GMT -5
I know I've read stories of Mattel giving vouchers for messed up figures, I was wondering who or how I should contact them to explain this, send pics, etc. Anyone have experience with this? Google?! |
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Deleted
Joined on: Apr 26, 2024 2:08:21 GMT -5
Posts: 0
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Post by Deleted on Sept 17, 2014 8:25:51 GMT -5
Mattel Vouchers are accepted everywhere Except online. But depending on who you talk to, you could easily get one. I had zero problems getting one when my E29 Punk's left arm was missing the tattoos on the back of said arm. |
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Captain McKay
Main Eventer
WF 15+ Year Member But all out of badges so this is not one
Joined on: Jul 13, 2002 14:19:45 GMT -5
Posts: 4,993
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Post by Captain McKay on Sept 17, 2014 12:56:05 GMT -5
I know I've read stories of Mattel giving vouchers for messed up figures, I was wondering who or how I should contact them to explain this, send pics, etc. Anyone have experience with this? Google?! You're a little late. I already got the answer right here in this thread. I asked here because this is the forum where I see people mentioning the voucher, so the source of information is probably more easily accessible here than Google. Just to humor your reply, though, I did Google "Mattel WWE Figure Voucher" and, within the first few results, were links to this forum. So, in actuality, I did the smarter thing by skipping a step and getting straight to the source. Thanks for your concern. Mattel Vouchers are accepted everywhere Except online. But depending on who you talk to, you could easily get one. I had zero problems getting one when my E29 Punk's left arm was missing the tattoos on the back of said arm. That's good to hear. I'll give the number a call today or tomorrow and see what happens. My main thought now is whether or not I'll be able to find another Goldust to use with it if/when I get a voucher. |
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Rattlehead
Main Eventer
WF 10 Year Member
Destruction can be beautiful!
Joined on: Apr 30, 2013 21:30:51 GMT -5
Posts: 3,332
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Post by Rattlehead on Sept 17, 2014 13:02:56 GMT -5
My Goldust is all effed up. It's mostly a lot of paint blotches and sloppy lines. I thought about getting a voucher but it's not that serious in my case, just really annoying. Hope you get to replace that Goldust though, would love to see it in future animations.
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