Merchant cancelled my order over error on their promo code.

Im on hold with paypal now. The second order was through the store's site, not ebay.

You're upset because the store didn't give you a discount on top of the discount they already gave you, for their mistake?

Accept the 10% and move on. They didn't have to give you anything for their first error. Could've just said "Hoodie is sold out, you're SOL. Pick another one."

EDIT - I mean, it sucks. Don't get me wrong... but they didn't take any money from you and you tried to take advantage of the mistake.

Exactly. I get that the business owner doesnt want to sell me a $55 hoodie for $5. But some times its good busniess, and the right thing to do, to honor your mistake(s). Twice they messed up. I would say three times seeing how they didnt realize their error until after sending me tracking info.

You tried to take advantage of their mistake, when anyone with common sense wouldn't give you a $55 hoodie for $5. You're upset that they chose to cancel the order.

Again, it sucks... but that's also what you get for trying to take extreme advantage of a mistake by a company.

smh

I'm not arguing against the store having the right to cancel the second order (or amend it). I do think his frustration is over the entire situation of both orders though.

I'd personally cancel my order for their unprofessionalism, but that's just me.

I get that he wanted it for the mistake price, but his take is that, it's unfair to take an order, give a receipt, tracking & then recognize a mistake that the customer owes more money. Where I live (having worked retail), if something is scanned at the register and comes up incorrectly, the store is legally obligated to honor that price (or whatever price, if correctly labelled, it shows on display...even if the sale has expired). A store wouldn't give you a receipt for the item & then say, wait...that's wrong.

I have no problem with an online store needing to fix the issue & it's completely fair for them to do so...but it's also fair for him to be frustrated & want them to honor a transaction that already was cleared. If they don't want to honor it, it'll mean losing him as a customer for good probably - so neither really win no matter what.

The bolded part is my biggest issue. Had they informed me they messed up AGAIN, before I got my confirmation/tracking, I would have just been annoyed and left it at that. But I dont see how they can do that, legally. Thats why I contacted paypal. Not to complain over being annoyed. But because the transaction was complete already.

indeed