Post by Zigzag on Dec 10, 2015 20:04:36 GMT -5
Okay, so with my gift-card windfall for my birthday back in September, one of the first things I bought was a pre-order of two copies of the now-released TPB of IDW's Ghostbusters Get Real. It's a miniseries where the cartoon 'Real Ghostbusters' end up stranded in the alternate universe of the Ghostbusters of the original films, and the plot coincides with classic RGB cartoon episode 'Janine Melnitz, Ghostbuster'. I bought one to read, and another copy to save to share with my future kids, so they can watch the episode and read what happens, themselves. Anyway, ever since the beginning of the month, my order status told me 'Expected Delivery Dec. 11-16', with no signs of shipment - even though tomorrow's the 11th. I figured something was fishy, so I contacted Amazon's phone-back option, to try and get to the bottom of it.
I get a human being and explain the situation. I fibbed a little and said the reason I was concerned was that one of the copies is meant to be a Christmas gift. They checked into it, and admitted there was a problem with the order (they didn't bother specifying). At first I was annoyed that I had to re-order at what would be a higher total price than I paid, but realized that the freed up gift card credit would apply to the re-order. No harm done. However, to my surprise, the lady on the other end of the line, applied free two-day shipping for the inconvenience. I should get the books on Sunday, waiting for me as I get home from a road trip this weekend. I'm glad I thought to contact them when I did, and happy they did something to please the customer.
I get a human being and explain the situation. I fibbed a little and said the reason I was concerned was that one of the copies is meant to be a Christmas gift. They checked into it, and admitted there was a problem with the order (they didn't bother specifying). At first I was annoyed that I had to re-order at what would be a higher total price than I paid, but realized that the freed up gift card credit would apply to the re-order. No harm done. However, to my surprise, the lady on the other end of the line, applied free two-day shipping for the inconvenience. I should get the books on Sunday, waiting for me as I get home from a road trip this weekend. I'm glad I thought to contact them when I did, and happy they did something to please the customer.
