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Post by GBGav on Jan 30, 2016 14:45:06 GMT -5
I'm fairly new to selling stuff on eBay and I've had a lot of positive transactions as a seller in the last few weeks. A few days ago I sold an elite 15 Yokozuna and the buyer received it today. Apparently the left leg has broken off somehow, most likely in transit but I'm not ruling out the possibility of personal unintentional damage by the buyer when trying to move the leg yet either. He's sent a photo and suggested he may be able to glue it so he might not be considering a refund. Personally I'm not happy with him having a defective item caused most likely by either Argos or UK Mail since I used their drop off service. My original eBay listing shows Yoko standing upright which would prove it was not broken before I packaged it, since it is the hip peg that broke and would not have been able to stand upright if previously snapped off.
Simply put, will I be forced into paying a refund by eBay or will the courier be at fault? It seems clear that it is neither the buyer nor the seller's fault so I just don't know how this would be settled. I also just wanted to point out that I sent another figure to a different person in the same household a week earlier and that was perfectly received.
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Post by Next Man’s Knowing Rock on Jan 30, 2016 15:03:49 GMT -5
Any time anything like this happens on Ebay, you're screwed. Did the leg actually move fine when you had it? I've got a bunch of Mattel WWE figures where I'm scared to move the legs because they feel like they'll snap off if I do. Terrible quality control on Mattel's part.
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Post by Ben - #6 Munchie on Jan 30, 2016 15:05:01 GMT -5
It's all down to how the buyer wants to go tbh, the buyer has all the power unfortunately. If they seem cool you could offer partial refund. Just be super nice to the buyer and hopefully all goes well!
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Post by GBGav on Jan 30, 2016 15:09:29 GMT -5
It seems to have been resolved quickly, thankfully. The buyer was more than happy to glue it back in place since it is for display only. The leg moved just fine before I sent it by the way. I have told him that if he ever wants to buy from me again I will offer a good discount since I still felt bad about it.
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Post by Ben - #6 Munchie on Jan 30, 2016 15:37:04 GMT -5
It seems to have been resolved quickly, thankfully. The buyer was more than happy to glue it back in place since it is for display only. The leg moved just fine before I sent it by the way. I have told him that if he ever wants to buy from me again I will offer a good discount since I still felt bad about it. Glad it worked out well for you! |
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Jonny Flashback
Main Eventer
Joined on: Jul 30, 2014 10:55:59 GMT -5
Posts: 1,374
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eBay Help.
Jan 30, 2016 15:40:30 GMT -5
via mobile
Post by Jonny Flashback on Jan 30, 2016 15:40:30 GMT -5
Not sure how much you sold it for or how you sent it but you can refund the buyer and then claim the money back against the post office or whoever you sent it from. Every one wins.
However your buyer seems pretty cool so looks like you're both happy. Or perhaps you could refund a little bit as a gesture of good will. Either way you could put a claim in regardless of if the buyer wants a refund or not.
All this assuming you have your proof of postage. Royal mail you are insured up to £20 or up to £50 if it was signed for
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Post by GBGav on Jan 30, 2016 15:44:51 GMT -5
I'll still be having words with Argos when I stop by on Monday. It's more than likely that it was UK Mail chucking packages about anyway. Funnily enough there is a show on channel 4 next week about going undercover in a mail room and we see them doing exactly that. Can't trust anything these days.
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kev85hasbro
Main Eventer
Joined on: Dec 10, 2011 14:08:47 GMT -5
Posts: 1,102
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Post by kev85hasbro on Jan 31, 2016 5:20:59 GMT -5
I'd ask him to send it back. At least you have the item then.
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Post by Himmy! on Jan 31, 2016 8:13:02 GMT -5
You were very fortunate to have a cool buyer there! Especially when it comes to figures.
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Post by Scott! on Feb 1, 2016 17:25:26 GMT -5
It can always be a risk selling on eBay, just for the fact that you never know if the buyer is trying to pull a fast one and claim that he didn't receive it or something's broken etc..
It sounds like you got a genuine buyer and that's what makes ebay great at times. Glad it worked out for you.
How did you send the figure? Was it in a envelope or box, bubble wrapped or what?
Because if it was securely sent then I'd be questioning the drop off service, or the post office.
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Post by GBGav on Feb 1, 2016 17:59:06 GMT -5
It can always be a risk selling on eBay, just for the fact that you never know if the buyer is trying to pull a fast one and claim that he didn't receive it or something's broken etc.. It sounds like you got a genuine buyer and that's what makes ebay great at times. Glad it worked out for you. How did you send the figure? Was it in a envelope or box, bubble wrapped or what? Because if it was securely sent then I'd be questioning the drop off service, or the post office. It was in a jiffy bag, well protected by bubble wrap. The only way I can think of it breaking would either being dropped/thrown, as highlighted on that Dispatches programme tonight about Yodel. Or something heavy came down on it. In a new case today, UK Mail have delivered another package to the wrong address because flipping Argos typed house number 23 instead of 25-27. I've talked with the buyer and we strongly suspect the guy at house 23 has had his figure for about a week so he's popping round tomorrow to investigate. I swear once I've sold my remaining few figures I'm done with selling on eBay. 98% of things go well but the other 2 is enough to stress you out. |
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