RSC shipping w/ Defender Cases vs. PPS

That's what I was concerned about. I want to start ordering with a Defender case, but I should probably keep ordering with PPS just to be sure.

Damn. I just got shipped an order of 2 Elites and a DM inside cases. Hopefully they come arrive undamaged.

Thats very fortunate, but not everyone is so lucky. You also live close so shipping isnt an arm and a leg for small orders. For people that live across the country or outside of it shipping price is off-putting, even without tacking on PPS or defender cases. 

And dont start with promo codes save on shipping. You have to SPEND  close to a hundred and twenty five dollars before "saving" anything on shipping.

Of course, but RSC can do all kinds of precautions to the packaging and it means nothing. The more people that come into contact with that package the more chance it has of getting damaged. A package from RSC to me depending on if I choose UPS or USPS Priority can have up to 8-12 people handling it.

If it is UPS it will be handled by a minimum of 8 people once it leave RSC. The driver who picks it up. An unloader, a sorter and loader at RSC's local UPS hub. Then it arrives at my hub an another Unloader, Sorter, Loader as well as my driver handle it. That is overnight. And if it gets mis-sorted that is another hub and at least 3 more people.

If it is with the USPS it is at least 11 people. As it goes through two US Postal facilities before it gets to my local PO. And any one of those people can mishandle it. (Kick it, throw it, step on it, crush it by putting it under a heavier box) I know for fact while I was at UPS we would have a belt jam at least once a shift where boxes would get crushed under the pressure of the packages in he jams. And the farther away you are the worse it is.

I have been lucky... One time one of the boxes was crush a little and I think the defender saved it from being damaged.

Just to clear up a few things...

If our warehouse staff notices an item packaging is clearly damaged, it will be put to the side and sold as damaged packaging. You will notice damaged packaging items pop up on our site all the time, that is why.

Here's the difference between PPS and the Figure Defenders:

Figure Defender: Will obviously provide extra layer of protection in transit. This does not include PPS service that is a very lengthy time consuming process that I will describe below.

PPS Service: Our warehouse staff will search through multiple cases to find the best most pristine 10/10 packaging that has as close to zero impurities as possible. The figure will be shipped in bubble wrap and receive extra padding. We will place fragile stickers on the box as well. Keep in mind due to the way that Mattel packs the cases leading to creases this can be a very lengthy process to find a truly 10/10 pristine mint figure as I'm sure you know if you search for these in stores. If you'll notice we don't make a big deal advertising PPS service because it is so time consuming searching with the way Mattel packs the cases. I've seen our warehouse staff spend 15-20 minutes looking through case after case for a single PPS figure that was 100% perfect without any imperfections.

If anything does happen to your figure during transit even if you don't have a Figure Defender or PPS we would be more than happy to exchange it for a new one.

Why don't you add PPS service as an add on item online like the defender case? Having to email or call in after placing an online order is redundant. Not to mention if someone is at work and you decide to ship same day, at which point it's too late to add to the order (this has happened to me numerous times).