Returning Network Spotlight for Refund Question

I think TRU return policy is 90 days

The different Network figures have their own tag codes on the shelves, so I don't think they'll scan the same. Whether the employee at the store will know the difference is another matter.

Just try and if it doesn't work tell em its the right figure and good luck plus don't pull a swap the fig OK for other people's sake even though you probably won't 😉

I'll take the HBK off your hands. PM me if you want to sell or trade it

I work at TRU. The SKUs for the network spotlight figures are all different, so it won't work unless it's the exact same figure. If you try to use the receipt for a different figure, the register will indicate that the item is not on that receipt, whether or not the cashier knows the difference. So, if you try to return, say, the network spotlight Bayley using a receipt that you purchased the recent Finn Balor with, it won't work. This will work for items within a line that have a generic SKU. For example, you could return elite 41 Finn Balor using a receipt that you bought elite 45 Seth Rollins with.

As others have said, TRU return policy for most items is 90 days, after which the receipt expires. You can ask to get store credit for the figure, which means the cashier can run the return through the system as a "No Receipt Return," but the system will search for a sale price (if there have been any discounts for that item) within the last 90 days or so. If there hasn't been any discounts on that item, you'll get the full return price. This is fine for small purchases, like this figure, but if you regularly return a large number of items without a receipt, the system itself will unfortunately decline you eventually, even if the managers don't mind.

Alternatively, you could ask to exchange it for another figure. This would be up to a manager's discretion, but we usually don't mind doing this at the store I work at, especially if the figure is unopened.

As a lowly retail employee, I would ask that if you decide to make a complaint at the store, at least please ask for a manager. Don't take it out on some poor cashier such as myself. Hope this helps.