ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Aug 10, 2010 11:55:45 GMT -5
So I just got my SDCC Undertaker in the mail. Awesome right? Sadly no upon opening it and looking it over I found a problem. It's something I've never seen yet with Mattel. The left leg of my Undertaker has a crack through it.  So my question is does anyone know if Matty offers replacement returns? I looked on the site but I don't really see anything. The only thing I see is getting a refund which I don't want. I just want to get a new one.   |
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Post by wweapexpredator on Aug 10, 2010 12:01:00 GMT -5
If you call Mattel's number on the bottom of the box, and explain what happened they will send you a voucher in the mail. I dont know if it would be the same for an Exclusive. If i were you, I would call Mattel and ask what you should do.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Aug 10, 2010 12:15:36 GMT -5
It says the number doesn't deal directly with any store orders. I just sent them an email about it so I hope to get a response. This really sucks #1 because it's my first experience with Matty Collector and it's not a good one and #2 because I was really looking forward to displaying this in my collection today.
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Rasslin.Bros
Main Eventer
WF 15+ Year Member
Joined on: Jul 7, 2006 14:45:50 GMT -5
Posts: 1,471
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Post by Rasslin.Bros on Aug 10, 2010 12:24:06 GMT -5
Matty usually holds a small percentage of stock for customer service issues. I know they do this on MOTUC releases, and those figures are ALL exclusives, so you should be able to swap the Undertaker for another.
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Post by kjtoys on Aug 10, 2010 12:52:39 GMT -5
or you could buy another one and send the other back for a refund.
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Post by PJ on Aug 10, 2010 13:31:56 GMT -5
I've never had a problem with Matty.com, but you should contact their Customer Service on the website asap and let them know before they sell out of it.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Aug 10, 2010 13:36:28 GMT -5
Yeah I did PJ I'm just waiting to get a response back. I hope I can get a replacement before they sell out of them.
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Post by PJ on Aug 10, 2010 13:41:20 GMT -5
There should have been a phone number you could have called unless they removed it. I know there was a number to call when they first opened the site, because I had to call it about my SDCC Lobo order. They had placed my order twice so I called and canceled one.
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ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Aug 10, 2010 13:52:40 GMT -5
There is a phone number but it says
"For questions related to the actual product and not specific to the order transaction, please call Mattel Consumer Relations at 1-800-524-TOYS.
-OR-
You can use the form below to contact customer service for all store related questions"
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