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Post by alannak on Sept 17, 2010 15:43:09 GMT -5
I guess you could be just an annoying customer too. When I was in retail...before I got a real career, I used to refuse to do all sorts of stuff just to piss people off!
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Post by Lord Ragnarok on Sept 17, 2010 16:19:56 GMT -5
I guess you could be just an annoying customer too. When I was in retail...before I got a real career, I used to refuse to do all sorts of stuff just to piss people off!How ignorant. You're being paid to help out customers not to piss them off.
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Post by fallbrawl on Sept 17, 2010 16:30:07 GMT -5
The last time i tried to call TRU to see if they had what i was looking for (Legends 1 Ricky Steamboat). The lady said no before i even finished what i was saying. About 10 mins later i drove down to the store and sure enough they had two of them on the shelf.
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Post by ~*Young $ Money*~ on Sept 17, 2010 17:35:51 GMT -5
I went to TRU last weeek and ask the lady the lady if they had the Rey Mysterio set. She looked it up and said they didn't and dind't have any on order but to check back b/c they might just get it in. I guess b/c it was a new product it just got delivered and not ordered. But they were incredibly nice and helpful at mine. I would seriously SERIOUSLY call corpoarte and complain about these people if i were you. They might even give you a gift card.
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Post by jfinnomore on Sept 17, 2010 18:56:16 GMT -5
You would think with the economy the way it is, that they would do something for a customer to get a sale. I know where I work, we do everything in our power to get the person what they want. while thats true 80% of retail employees just don't care.
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Deleted
Joined on: May 4, 2024 5:38:55 GMT -5
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Post by Deleted on Sept 17, 2010 21:46:30 GMT -5
Man, these kinds of stories always infuriate me. The worst, worst, worst part about working in retail is the douchy customers with an overinflated sense of entitlement and absolutely no regard for other human beings.
I can't believe it's so beyond some toy collectors (and customers in general) that retail employees are PEOPLE just trying to do their jobs and earn a living like everyone else. They're also -busy-.
In retail, you get dumped on by your boss, and his boss, and his boss, etc, all day long about making sure you do the work of 2 or 3 people every day. There's lots of customers, and lots of WORK to do. So it's no surprise that an employee can't come speeding to your rescue because you want a toy.
And who gets to clean the mess of figures up? Oh right - the employee who, for all anyone here knows, was helping some old lady pick out a toy for her grandkid and then comes to find that some jackass customer dumped a bunch of action figures all over the floor.
No, it's cool. We don't mind cleaning up the mess you make because you're a total narcissist. It's not like we don't have other things to do in life.
And if the pegs for a particular are item are full - that's it. Employees don't open more cases because there's NOWHERE for more product to go. In many stores, you're specifically told not to open cases of merch for customers if there's 'the same' merch on the floor already in sufficient quantity. Meaning, if you can't put the case out, let the stuff ON THE FLOOR ALREADY sell down first.
It's not like employees are looking to screw collectors by refusing to put out ANY toys, leaving the shelves barren.
Needless to say, I work retail. I'm all about helping customers get what they need (provided they're polite). And yeah, if I can bend the rules a little to send a customer home happy, I'll do my best. But if I came over to my area and some customer had dumped merchandise all over the floor, I'd be -furious-. And if a customer took it upon himself to open cases of merchandise and rummage through it even though the shelves for it were already full, I'd be equally furious.
It's rude. And it's disrespectful to people who are just trying to do their jobs. Get some class.
By way of explanation: This is a common rule in retail. If there is merchandise on the floor and a customer asks for more of the same so they can have something -specific- (very common with Hot Wheels scalpers), the answer is "what we have is on the shelf."
It's not the employee being lazy. It's the employee doing what they were told to do by their boss. I've had to do it to more than one Hot Wheels scalper in my time. And frankly, I don't care about Hot Wheels or its scalpers. But I'm not risking getting yelled at my boss so some smelly twit can have a rare toy to sell on eBay.
Likewise, I'm sure many TRU employees don't want to risk getting lectured just so you can have some toy. It's not pleasant, but if you don't like it - contact the district office. They're the only ones that can, IF they choose, effect a change in management's stance on taking stock from the back.
Anyway - to be clear: Customers in a retail location should expect an employee to do whatever they can to help them. That's the employees primary role in ANY retail store. But customers should also keep in mind that employees are bound both by what they are actually capable of doing and by what their bosses tell them to do.
No employee can be in ten places at once, and no employee is empowered to ignore policies set down by their bosses (unless the policy is illegal or a safety hazard, of course).
Ultimately, take away from this that retail employees deal with a LOT of crap every day and get paid very little to do so. Show some respect and don't make their jobs harder just because you're feeling like you're the only person in the world that matters.
It's one thing if an employee is rude, disrespectful, or refuses to help you. But refusing to help you and following store protocol are two different things.
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gawd6sic6™
Main Eventer
" I cross the lines you love to hate "
Joined on: Jan 13, 2009 13:50:08 GMT -5
Posts: 4,868
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Post by gawd6sic6™ on Sept 17, 2010 21:55:01 GMT -5
Man, these kinds of stories always infuriate me. The worst, worst, worst part about working in retail is the douchy customers with an overinflated sense of entitlement and absolutely no regard for other human beings. I can't believe it's so beyond some toy collectors (and customers in general) that retail employees are PEOPLE just trying to do their jobs and earn a living like everyone else. They're also -busy-. In retail, you get dumped on by your boss, and his boss, and his boss, etc, all day long about making sure you do the work of 2 or 3 people every day. There's lots of customers, and lots of WORK to do. So it's no surprise that an employee can't come speeding to your rescue because you want a toy. And who gets to clean the mess of figures up? Oh right - the employee who, for all anyone here knows, was helping some old lady pick out a toy for her grandkid and then comes to find that some jackass customer dumped a bunch of action figures all over the floor. No, it's cool. We don't mind cleaning up the mess you make because you're a total narcissist. It's not like we don't have other things to do in life. And if the pegs for a particular are item are full - that's it. Employees don't open more cases because there's NOWHERE for more product to go. In many stores, you're specifically told not to open cases of merch for customers if there's 'the same' merch on the floor already in sufficient quantity. Meaning, if you can't put the case out, let the stuff ON THE FLOOR ALREADY sell down first. It's not like employees are looking to screw collectors by refusing to put out ANY toys, leaving the shelves barren. Needless to say, I work retail. I'm all about helping customers get what they need (provided they're polite). And yeah, if I can bend the rules a little to send a customer home happy, I'll do my best. But if I came over to my area and some customer had dumped merchandise all over the floor, I'd be -furious-. And if a customer took it upon himself to open cases of merchandise and rummage through it even though the shelves for it were already full, I'd be equally furious. It's rude. And it's disrespectful to people who are just trying to do their jobs. Get some class. By way of explanation: This is a common rule in retail. If there is merchandise on the floor and a customer asks for more of the same so they can have something -specific- (very common with Hot Wheels scalpers), the answer is "what we have is on the shelf." It's not the employee being lazy. It's the employee doing what they were told to do by their boss. I've had to do it to more than one Hot Wheels scalper in my time. And frankly, I don't care about Hot Wheels or its scalpers. But I'm not risking getting yelled at my boss so some smelly twit can have a rare toy to sell on eBay. Likewise, I'm sure many TRU employees don't want to risk getting lectured just so you can have some toy. It's not pleasant, but if you don't like it - contact the district office. They're the only ones that can, IF they choose, effect a change in management's stance on taking stock from the back. Anyway - to be clear: Customers in a retail location should expect an employee to do whatever they can to help them. That's the employees primary role in ANY retail store. But customers should also keep in mind that employees are bound both by what they are actually capable of doing and by what their bosses tell them to do. No employee can be in ten places at once, and no employee is empowered to ignore policies set down by their bosses (unless the policy is illegal or a safety hazard, of course). Ultimately, take away from this that retail employees deal with a LOT of crap every day and get paid very little to do so. Show some respect and don't make their jobs harder just because you're feeling like you're the only person in the world that matters. It's one thing if an employee is rude, disrespectful, or refuses to help you. But refusing to help you and following store protocol are two different things. while i agree with you on about 90% off this statement.. the employees are still paid to do their job.. and the biggest part of their job is customer service... and i know ALL the TRU around here have an "ad" that plays about every 10 minutes.. that if you arent finding what you need ask for the manager and they will make sure you get it.. blah blah blah.. this is comming from someone who has worked retail for nearly 15 years.... yeah , we are under paid... over worked and shat upon by many people daily.. but its also the job we picked.. and stick with it for a reason.. so its no reason to treat customers like they are not worth while...
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popyduggan
Main Eventer
Joined on: Jun 24, 2010 5:31:32 GMT -5
Posts: 4,601
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Post by popyduggan on Sept 18, 2010 8:16:17 GMT -5
I've had Hot Wheels guys finger through the case I was stocking, while I was stocking it before, it was very uncomfortable. The 3 guys were in their 50s at least.
Wwe isn't as popular, thank goodness.
It's a good thing to ask more than one associate too, because some are more helpful/knowledgable/willing to help than others. Cherry-picking isn't worth getting hurt over doods.
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Post by raggs on Sept 18, 2010 8:48:43 GMT -5
I just climb the shelves. been kick out for doing it.
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Post by ~*Young $ Money*~ on Sept 18, 2010 8:52:29 GMT -5
Don't say they aren't allowed too or can't. I have went to TRU many of times to buy stuff that they had on shelves and when i went to the desk/ask someone to look in the back they usually say are there some out there. I would say yes and they say o ok lemme see if the one u want is in the back. I have actually had people take out a good 3 or 4 cases before to help me. One time i went to TRU and the guy not only took 2 cases that were already picked threw out he said hang on i'll go get 2 more to see if its in there for you. Was i being a douche? Not in the least, i was very thankful and thanked the guy at least 4 times and i even tried to tip the guy for going above and beyond what he had to do.
As far as employees being lazy yes alot of them are. The younger they are the more they don't give 2 craps since its usually a summer/winter job and they are outa there. This is not their store for one. For two weather the store makes money or not they are getting paid the same. Also regardless if they do a lot of work or a little work they get the same pay. So why would these 16,17,18 year old kids who think they are too cool to be there in the first place give 2 craps?
I had an experience at a TRU one time where i went to 2 different ones. The first one told me they had it in the back but were short staffed that day but if i come back tom. in the afternoon or the day after at night they would have no problem doing it. I said thank you no problem but could you tell me if any other TRU have th ese in stock b/c i live kinda far from this one she goes yeah the one down the road has liek 30 cases. I said ok thank you and went there. When i got there i went to the aisle and got a figure b./c the one i wanted wasn't on the shelf, i brought it over to a guy talking to his friend who didn't give 2 craps i could tell already. So i said hey do you have these in the back( i didn't wanna tell me the other TRU said so b/c i didn't wanna get them in trouble with corporate), the guy goes what one you want i said i need Ray Lewis, the bunghole goes on TRU.com which i saw him do and i knew it was sold out on there then goes nah we don't have that one.
So now after reading that why can the one TRU tell me yeah i would gladly do it but im shortstaffed( i went back and they did go in the back) say they can and then the other guy didn't care? B/c people are lazy, i hate when people defend these employees and say they can't go in the back or what is out is really al they have.
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Post by punksnotdead on Sept 18, 2010 9:55:04 GMT -5
LMFAO at this guy getting pissed because he doesn't consider helping collectors as part of his job.
I just went to TRU yesterday and all the boxes for the new stuff were above the shelf. I was contemplating just coming back but an employee saw me looking at stuff and asked if I needed help. I asked him if it would be a big deal to pull down LOTR and he said no problem. He went and got a ladder and pulled out Sting for me and I got what I wanted. Additionally, he offered to get anything else down that I wanted.
See the difference? You can actually be good at your job and take it in stride when someone asks for help or you can piss and moan about every little task you do. It blows me away how entitled people feel in the workplace. They bitch about what they have to do, they bitch about their boss, they bitch about the pay, the breaks, etc. If I was your manager I would fire you, I say this because I have fired people just like you. That is why when I hire people I do my best to find people who actually know how to work hard and are customer service oriented because you can't put a dollar value on people who actually give a crap about the customers. Know this, when you take a job assume that everything you are asked to do between the hours you are working is part of your job description.
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Deleted
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Post by Deleted on Sept 18, 2010 13:06:09 GMT -5
tru has some of the worst customer service out of any store anymore. i had a manager pull that assortment crap with me, to only have me order a case from rsc, take it in and show him up and get him fired. the corp. office wasn't too happy about losing out on any money, let alone because of lazy store workers. now any time i go in i go straight to the head store manager and have him get down what ever box's are up above. so if you have problems like this call the 1800 number have the name of the employee, time and date, short summery of what happened and they will resolve any problems.
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Marzec
Mid-Carder
Joined on: Jan 28, 2010 16:47:58 GMT -5
Posts: 369
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Post by Marzec on Sept 18, 2010 15:45:06 GMT -5
In retail, you get dumped on by your boss, and his boss, and his boss, etc, all day long about making sure you do the work of 2 or 3 people every day. There's lots of customers, and lots of WORK to do. So it's no surprise that an employee can't come speeding to your rescue because you want a toy. - If you work in a toy store, that is your ing job!It's not the employee being lazy. It's the employee doing what they were told to do by their boss. I've had to do it to more than one Hot Wheels scalper in my time. And frankly, I don't care about Hot Wheels or its scalpers. But I'm not risking getting yelled at my boss so some smelly twit can have a rare toy to sell on eBay.- Again, thats your job.Thats what you are paid to do. Whether I am a collector or buying a toy for my kid is none of your business. Your job is to help the customer find the product that he/she wants to spend their hard earned money on. Retail is a business. If you are too lazy to look for a product, your store loses money because the customer is likely looking for that specific item and will buy it elsewhere.Ultimately, take away from this that retail employees deal with a LOT of crap every day and get paid very little to do so. Show some respect and don't make their jobs harder just because you're feeling like you're the only person in the world that matters. - Ultimately, I've taken away from this that you are one of the lazy douchebags that this thread is about. I've read all of your whining about how hard your job is and excuses for not doing it properly. If you dont like your job or cant perform the duties that you get paid for, find another line of work. What it all comes down to is the first rule of business: THE CUSTOMER IS ALWAYS RIGHT.
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Post by fallbrawl on Sept 18, 2010 17:53:32 GMT -5
I have also had a good experience at TRU. When CS 26 came out i was looking for Bret Hart. I went to 3 different TRU's and almost gave up on finding him. About a week later i went back to TRU and this lady asked if she could help me. I told her what i wanted and a few mins later she came out with a full case of CS 26 and let me pick out the one i wanted. . When i worked at wal-mart stocking shelfs. I would always try to help the customer the best i could. I remember once while i was restocking the toy section. this guy asked me if we had any Hot Wheels that we were going to be putting out. I said yes and took the case off the cart cut it open and let him pick out the ones he wanted.
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Post by mikey1974 on Sept 18, 2010 18:56:24 GMT -5
it usually depends on which store you go to.... back in 1997,TRU's were getting in exclusive SW AT-AT's....i called the one in Allentown to see if they had them...no,they haven't received any yet....but the VERY quick way she answered me,before i even got the whole thing out of my mouth,made me suspicious....so i took the chance and drove the hour to see...sure enough,4 of them on the shelves.... Last year,i wanted a TRU-exclusive Rorschach...called the one in Wilkes-Barre,they said they had over 30 on the floor (i.e. out on the shelves)....ran there,and found none...asked at customer service,they looked again in the computer,again 30 were in stock,none had sold.....they could be in the back,but they weren't able to look back there...i asked,very politely,please,as it was a 30 mile trip (one way) for me,and they still said no....come back tomorrow when we restock...i did,and still none...i ordered it off tru.com,got it,and they STILL hadn't put them out.....funny thing was,they put them out nearly a month after they were suppossed to,and definitely lost sales as it pegwarmed for a long time(especially since the movie had already come and gone) til they hit clearance... 2 weeks ago,called looking for their exclusive Masterpiece Grimlock....one in Wilkes-Barre had 1 left in stock...i asked if they could hold it for me, as i was 30 miles away,plus i was on break from work,and couldn't even leave for another 2 hours...i was told "No",they have a policy against holding things,which i politely told them was a lie as EVERY time i go to the customer service desk to check out (as the regular registers are usually unmanned) that i see AT LEAST 10-12 items back there,being held,with names stickied on them....she still refused....SO,i called the one in Dickson City....they also had 1 in stock,and were absolutely willing to accomidate me,and put in on the side for me,and while it took me about another 15-20 minutes of driving each way,i got my Grimlock...i even made mention at the CS desk,saying " I'm glad you held it for me. i was afraid maybe TRU had a policy against that or something." ,to which i was told no,they don't....
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Deleted
Joined on: May 4, 2024 5:38:55 GMT -5
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Post by Deleted on Sept 20, 2010 14:34:52 GMT -5
That's absolutely right. And nowhere in my post did I suggest doing so. I'm suggesting that customers have a tendency, a tendency I see displayed here in this thread, to treat employees like they're inhuman slaves rather than people. It's those kinds of customers that make me angry.
Always good advice. Some employees know more than others, or care more than others. I've never seen any retail store where every single employee has no interest in helping customers.
Unless you actually know each individual store's policy, don't act like you have a clue, right? I can't speak intelligently about the customer service policies of a Honda dealership, so I don't try.
So you admit he went 'above and beyond' what he had to do. Case in point.
If you were a nice guy about it, I'm not surprised he helped you. The question I'm posing is, do you think he would have been so inclined to help you if when he came over to help you, you had just dumped an entire shelf worth of toys all over the floor and were ordering him around?
That was the point of my post. It's how you treat people. And plenty of associates in various stores are more than willing to do things they otherwise might not, or aren't allowed to, for someone that seems like a genuinely nice person.
That's a terrible generalization to make. My crew is all 20+ associates, but I work closely with the younger ones on other crews. I'd say at least half of them are really good kids, and hard workers. The other half, sure - lazy little bastards. But there are plenty of young kids working in my store that, were I manager, I'd definitely want to keep around.
You're talking apples and oranges here. You're comparing a case where they were willing, with a case where you had the unfortunate circumstance of getting some kid that -didn't care-. A more appropriate balance would be if the 'kid that didn't care' did care, but wasn't allowed.
I'm not defending EVERY employee ever to work in retail. Plenty of them are lazy and I would never deny that. My issue is with people that immediately think an employee is lazy even if they ARE just following procedure.
And procedure isn't just set by corporate. It's also set by Managers, Assistant Managers, and Supervisors. Thus, it can vary widely from store to store.
If you're referring to me, your entire post makes it painfully obvious that you didn't read my post -AT ALL-, since nothing you're referring to in your post is even remotely what I said in mine.
I actually don't. I work in a department store. But the point still stands. I didn't say it's not the employee's job to help the customer. I said it's not surprising they cannot always rush to help you. Again, let me be really clear: I'm not saying they should not help you.
By way of example: It's almost impossible to hear the paging system where I work if you're in the stockroom. So if I'm back there looking for something for a customer, slotting merchandise, or what-have-you, I might never even HEAR a page for customer assistance. Again, it's not because I don't -want- to help, but I have other work to do which means I'm not just standing around at attention waiting for a customer to need help.
Wow. You -magnificently- ignored what the paragraph was about that you responded to. I said I'm not going to risk getting YELLED AT BY MY BOSS for doing something I'm not SUPPOSED to do.
I did not say 'he's a scalper so I don't want to help him.' I'm pointing out that if the pegs are full of Hot Wheels toys, I can get reprimanded, at my location, for digging more out of the back.
So your silly little rant about how it's my job looks pretty stupid considering my job cannot possibly be to do something my boss specifically tells me not to do.
Personally, I don't really care if my company loses a sale. Its their own management's policies that cause it, not ME. If they change their tune about how to handle it, they'll let me know and I'll change how I work accordingly.
If that's what you've taken away from my post, then you're probably a half-literate buffoon.
"I'm all about helping customers get what they need (provided they're polite). And yeah, if I can bend the rules a little to send a customer home happy, I'll do my best."
"Customers in a retail location should expect an employee to do whatever they can to help them. That's the employees primary role in ANY retail store."
"But customers should also keep in mind that employees are bound both by what they are actually capable of doing and by what their bosses tell them to do."
"No employee can be in ten places at once, and no employee is empowered to ignore policies set down by their bosses"
Yeah -- definitely sounds like I just sit around all day, complaining about my job. Because that's exactly the conclusion one should make when a retail employee points out that he can only do so much at one time, or that its his primary job to help customers and that he'll do as much as he's able and allowed to do to that end.
In other words, you're one of those stupid jackass customers that is NEVER happy no matter how out of their way an employee goes to send you home happy. You probably throw toys all over the floor, because it's some underpaid peon's job to clean it up, and think that if you don't get what you want every time you go to a store, that it's somehow entirely the fault of the associate that told you the store didn't have the item.
Trust me, I know your kind. I get yelled at probably twice or three times a week because my store doesn't -carry- something that a customer wants. You seem like you'd be that type. Because it's somehow the associate's fault that their location doesn't sell Entrance Greats figures.
And never once did I -bitch- about my job. I like my job. That doesn't mean there aren't downsides to it, and customers that act like complete douchebags are definitely a huge downside. Being able to articulate that there are crappy aspects of your job isn't complaining about it. Never once did I say 'I hate my job' or 'my job sucks.'
So pay attention, and learn to read.
Oh well. I figured I'd give this forum a try. But I guess the guys 'round the other forums were right when they said it's the most immature toy forum on the 'Net. Already seems full of people that can't read, or don't have the comprehension abilities to understand what they're reading. And no matter what anyone says to them, will continue to go through life completely oblivious to how dumb they are.
Live and learn. I'm out.
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Post by Iron Bison on Sept 20, 2010 15:00:06 GMT -5
- If you work in a toy store, that is your ing job!- Again, thats your job.Thats what you are paid to do. Whether I am a collector or buying a toy for my kid is none of your business. Your job is to help the customer find the product that he/she wants to spend their hard earned money on. Retail is a business. If you are too lazy to look for a product, your store loses money because the customer is likely looking for that specific item and will buy it elsewhere.- Ultimately, I've taken away from this that you are one of the lazy douchebags that this thread is about. I've read all of your whining about how hard your job is and excuses for not doing it properly. If you dont like your job or cant perform the duties that you get paid for, find another line of work. What it all comes down to is the first rule of business: THE CUSTOMER IS ALWAYS RIGHT.
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Road Warriors
POSSIBLE BAD TRADER
"When we get done with you, we're going after family members boys!"
Joined on: Aug 15, 2006 15:16:34 GMT -5
Posts: 1,622
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Post by Road Warriors on Sept 20, 2010 15:02:42 GMT -5
I guess you could be just an annoying customer too. When I was in retail...before I got a real career, I used to refuse to do all sorts of stuff just to piss people off! Good thing I wasn't your manager. Your ass would have been gone very quickly.
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Post by "The Visionary" Eldniw on Sept 20, 2010 15:10:17 GMT -5
I have worked in retail on 5 different occasions at 3 different stores, and knightdamien, either where you work is NOT customer-oriented, or you are just bulls**ting your way through this to make yourself seem like a good guy with how you've just completely ripped apart the other members here. I'm leaning towards the latter.
Every single time I've worked retail, whether we have more stuff on the floor or not, if someone asks us to check in the back, whatever their reasoning may be, we HAVE to go look. Sometimes, the old "What we have on the shelves is all we have" is the 100% truth, but sometimes it isn't. Unless the store invokes a STORE-WIDE policy where the current stock has to sell before dipping into the backstock, then you have to look. Now whether you want to throw the customer off and say that you don't have anything else, even when you do, that's your own choice. You just better be ready to cover your ass if that same customer asks a different associate and that person finds something more.
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Post by juicewinslow on Sept 20, 2010 15:15:06 GMT -5
I went into TRU today... dude scanned the tags (empty pegs) for WrestleMania 26 figures. He told me they were in stock. He went into the back to get them, came back and told me he couldn't find them. Hey, at least he tried.... I guess.
I find it odd you have something in stock but can't find it to sell it to me.
I don't know if I should be mad that they have something and can't sell it to me because they can't find it... or happy that the guy actually looked. I swear to God I hate that store.
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