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Post by Ben - #6 Munchie on Jul 2, 2011 11:43:23 GMT -5
Ok, so due to some error with microsoft, I now have to create a new profile. How do I get my data(cod prestiges, game saves etc) transferred from my old account to my new? Both profiles are on the same console.
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Post by "The Visionary" Eldniw on Jul 2, 2011 13:14:44 GMT -5
Ok, so due to some error with microsoft, I now have to create a new profile. How do I get my data(cod prestiges, game saves etc) transferred from my old account to my new? Both profiles are on the same console. CoD is 100% tied to the profile. If you need to create a new profile, you gotta start from the beginning. There's no way around that. Saves are also tied to the original profile in that if you move it from the original profile, the new profile will not be able to earn achievements off of that save. And you can't transfer already earned achievements and gamerpoints either. If you are creating a new profile, you may as well just start your games over. |
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Post by Ben - #6 Munchie on Jul 2, 2011 13:23:28 GMT -5
So if I get a USB and put all the stuff from that profile onto it, then copy onto new profile, it wont work?
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Post by Mole on Jul 2, 2011 14:19:21 GMT -5
So if I get a USB and put all the stuff from that profile onto it, then copy onto new profile, it wont work? Correct. Best case scenario is that single player progress may be preserved. Anything you did on Xbox Live is gone. |
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Post by Ben - #6 Munchie on Jul 2, 2011 14:23:43 GMT -5
 sake  !!!!!!!!!! |
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Post by Mole on Jul 2, 2011 14:38:25 GMT -5
Well, what happened to your account that's caused you need to need to make a new one? Are you sure it's not something where you just have to change your gamertag? Changing the gamertag of an existing account is different than creating a new one.
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Post by Ben - #6 Munchie on Jul 2, 2011 14:47:16 GMT -5
They have suspended the account from using live for 3-5 months. Because the credit card that was on the account expired. I has auto renewal on, but it didnt renew last year as bought a pre paid card. So presumed it had cancelled the renewal. So now there is an outstanding balance for £40, which I refuse to pay, as it hasn't been added to my account. So I phoned them and they said it can't be un-suspended for 3-5 months and I have to make a new one.
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Post by "The Visionary" Eldniw on Jul 2, 2011 15:14:43 GMT -5
Sorry to say, but that's not an error with Microsoft. You should be aware of what card is on your account, and even with a pre-paid card, it doesn't turn automatic renewal off. You have to physically call them yourself and tell them to turn off the auto renewal feature.
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Post by Ben - #6 Munchie on Jul 2, 2011 15:19:30 GMT -5
Well, when my account was hacked, my mum phoned up(and got the issue solved) and she said to them, I'm taking the card off the account. But as it had expired she didn't bother. So she assumed when she said to them she was taking it off, they would cancel the auto renewal.
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Post by "The Visionary" Eldniw on Jul 2, 2011 15:21:40 GMT -5
Well, when my account was hacked, my mum phoned up(and got the issue solved) and she said to them, I'm taking the card off the account. But as it had expired she didn't bother. So she assumed when she said to them she was taking it off, they would cancel the auto renewal. Nah. Microsoft is iffy like that. If they can't charge a card, and you get behind, they'll suspend your account. Trust me, mine was suspended because I didn't have money on my card to charge the services. And I tried to sign in one day and couldn't because it said there was a problem with my card. You do actually have to tell them to turn off the auto-renewal, or they won't do it. |
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Post by Ben - #6 Munchie on Jul 2, 2011 15:22:49 GMT -5
Well, when my account was hacked, my mum phoned up(and got the issue solved) and she said to them, I'm taking the card off the account. But as it had expired she didn't bother. So she assumed when she said to them she was taking it off, they would cancel the auto renewal. Nah. Microsoft is iffy like that. If they can't charge a card, and you get behind, they'll suspend your account. Trust me, mine was suspended because I didn't have money on my card to charge the services. And I tried to sign in one day and couldn't because it said there was a problem with my card. You do actually have to tell them to turn off the auto-renewal, or they won't do it. You'd think a big company would get it  And also, how can they possibly charge an expired card? |
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Post by "The Visionary" Eldniw on Jul 2, 2011 16:56:48 GMT -5
Nah. Microsoft is iffy like that. If they can't charge a card, and you get behind, they'll suspend your account. Trust me, mine was suspended because I didn't have money on my card to charge the services. And I tried to sign in one day and couldn't because it said there was a problem with my card. You do actually have to tell them to turn off the auto-renewal, or they won't do it. You'd think a big company would get it And also, how can they possibly charge an expired card? That's it though, they didn't charge the card, BUT your account was still active, therefore you built up the charges and you techincally didn't pay for them. I'd pay it off, because if you don't, they'll throw that sh*t in collections, or whatever you guys have over there, because their view will be that they provided a for-pay service that you didn't pay them for. No one will give you the time of day with that argument. And if need be, create an account to use in the meantime, and eventually your suspended account will be reinstated and you can just go back to using that one. |
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Post by Ben - #6 Munchie on Jul 2, 2011 17:01:30 GMT -5
You'd think a big company would get it And also, how can they possibly charge an expired card? That's it though, they didn't charge the card, BUT your account was still active, therefore you built up the charges and you techincally didn't pay for them. I'd pay it off, because if you don't, they'll throw that sh*t in collections, or whatever you guys have over there, because their view will be that they provided a for-pay service that you didn't pay them for. No one will give you the time of day with that argument. And if need be, create an account to use in the meantime, and eventually your suspended account will be reinstated and you can just go back to using that one. That's what i've done for now, gonna make accounts and use the month free until it's un suspended |
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OYDK?
Main Eventer
Joined on: May 22, 2011 13:55:27 GMT -5
Posts: 2,676
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Post by OYDK? on Jul 2, 2011 17:04:13 GMT -5
I nearly got caught out with the payment thing, also.
I totally spaced on the fact my credit card had expired, never got any sort of notification from Microsoft, go on one day and my account has been suspended. I just paid what I owed and it was sorted, but I was surprised I wasn't notified immediately.
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