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Post by matteliswin on Aug 4, 2011 13:08:25 GMT -5
Well i brought a DM Ricky Steamboat fromTRU for 25.99. When i tried taking it out of the package the leg completly fell off. well i decided to give mattel a call, and they are going to send me a voucher for 26 bucks. No Problems at all. this is another reason i love mattel. back when i was a jakks colletor the same thing happen to me with a CS figure, and they refused to help me out. I LOVE MATTEL
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Post by slinky462 on Aug 4, 2011 13:17:30 GMT -5
That is awesome! Did they ask u to ship the defective item to them?
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Post by matteliswin on Aug 4, 2011 13:20:00 GMT -5
nope
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Post by matteliswin on Aug 4, 2011 13:20:20 GMT -5
nope they just told me to fax them a copy of the recipt.
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Post by PJ on Aug 4, 2011 13:29:59 GMT -5
I've called them many times between (WWE, DCUC, GL & YJ) and the only time they asked me to fax them a receipt was for the YJ Batman & Robin set I had purchased online from EE, because it wasn't in their system yet so they didn't know the SRP of it. So they said they'd check out their system after the holiday (It was July 4th weekend) to see if it was listed yet and if not they'd call me on that Wednesday and I'd need to fax them the receipt. But it turned out that it was the SRP as I received the voucher in the mail before they got back to me. I've never had any problems with Mattel CS.
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superwwefigures
Mid-Carder
"The Doobyah Doobyah Eeeh Champion, Sheamus!"
Joined on: Jun 18, 2011 13:33:46 GMT -5
Posts: 87
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Post by superwwefigures on Aug 4, 2011 14:29:10 GMT -5
and you could use the rest of your steamboat figure to make a custom!!! Its a win win in the end  |
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Deleted
Joined on: Jun 9, 2024 20:16:22 GMT -5
Posts: 0
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Post by Deleted on Aug 4, 2011 14:33:00 GMT -5
Man i can see people taking advantage of mattel for this kind of stuff, not that you are or did, but there are people who will .... :S
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Post by master of the WORLD! on Aug 4, 2011 15:02:13 GMT -5
I know someone who calls them every few months to get vouchers from them. They usually send them to him no questions asked. I tell him to stop doing it because he could possibly ruin it for others who really have a problem cause who knows they might change their policy on vouchers if enough ppl call them falsely.
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Post by worstnightmare on Aug 4, 2011 15:18:38 GMT -5
I have got a voucher in the past. Though that's a nice gesture, it didn't get me back my legends 3 Rock. I went back to TRU and they had sold the other one, and never got him in since. Though later I would find him at Kmart I was a bit upset at first. The rocks Torso was so loose he couldn't hold him self up he would just slump over.
Not to many companies would just issue a voucher for the full sale price though and they even emailed me a pre-paid postage to send the Rock back.
Though I have had a bad experience with them regarding my ESR and the aprons being sewn poorly and ripping, I would say overall Mattel; customer service is superb.
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Post by mrhoss on Aug 4, 2011 16:47:22 GMT -5
I just bought 3 Terry Funks from Target. Every single one has the stuck legs where it's like he can't be in a sitting position. Should I ask Mattel for a $11 voucher? Is that a legitimate reason for getting one? If this happens with a full priced figure, I think I'll ask for one. I never really posed all my figures but after rechecking I've found some with the same problem. I think PJ may have asked Mattel about this problem a while back. |
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Post by PJ on Aug 4, 2011 16:56:24 GMT -5
I just bought 3 Terry Funks from Target. Every single one has the stuck legs where it's like he can't be in a sitting position. Should I ask Mattel for a $11 voucher? Is that a legitimate reason for getting one? If this happens with a full priced figure, I think I'll ask for one. I never really posed all my figures but after rechecking I've found some with the same problem. I think PJ may have asked Mattel about this problem a while back. Yes I did because my DM Macho man's leg snapped off at the hip when I tried to move it. And I did get a voucher for it. |
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Post by sean™ on Aug 4, 2011 16:58:26 GMT -5
The only time I've ever called customer support was with Jakks, and they wanted me to send in the figure, the packaging, and the actual reciept, pay shipping to and from, and they'd replace the figure for me.
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Post by matteliswin on Aug 4, 2011 17:01:34 GMT -5
Man i can see people taking advantage of mattel for this kind of stuff, not that you are or did, but there are people who will .... :S Thats probally true. their are real a$$holes in this world, I hope they dont stop giving out vouchers. This is my first time (and hopefully last), I dont abuse it. |
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Post by Lewscher on Aug 4, 2011 17:07:43 GMT -5
Man i can see people taking advantage of mattel for this kind of stuff, not that you are or did, but there are people who will .... :S can so see people doing this for the MOC & Loose collectors  or Freebies to sell on ebay or make free customs or trade on here or just buy a free figure to complete the set But jolly good on great customer sefvice !! |
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Post by PJ on Aug 4, 2011 17:15:24 GMT -5
Man i can see people taking advantage of mattel for this kind of stuff, not that you are or did, but there are people who will .... :S Thats probally true. their are real a$$holes in this world, I hope they dont stop giving out vouchers. This is my first time (and hopefully last), I dont abuse it. I had an issue with my Basic 2 Kozlov and got the voucher when they were released. And didn't have anymore issues until about 2 months ago. And from then until July 4th I had a string of bad luck. And it was all the same problems - Fused legs at the hip. It happened to my DM Macho, 2 Movie Masters Series 1 Hal Jordan's, DCUC Series 16(?) Classic Robin, YJ 4" 2-Pack Batman. I mean I felt odd calling as I thought they might think I was trying to scam them. (I offered to send them pics) But they said no problem. It's great that they offer this and are so quick to help out, but it does kind of suck that I had to call about so many QC issues in a 40 day period. Here's hoping I don't have to call for a while. |
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Deleted
Joined on: Jun 9, 2024 20:16:22 GMT -5
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Post by Deleted on Aug 4, 2011 17:26:48 GMT -5
I just bought 3 Terry Funks from Target. Every single one has the stuck legs where it's like he can't be in a sitting position. Should I ask Mattel for a $11 voucher? Is that a legitimate reason for getting one? If this happens with a full priced figure, I think I'll ask for one. I never really posed all my figures but after rechecking I've found some with the same problem. I think PJ may have asked Mattel about this problem a while back. that'd be nice, but mattel would owe me like 12 figure vouchers then lol.... Just put your figure in hot water and move the hip back and fourth, if it doesnt work try it again, it should loosen the hip up |
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Post by mrhoss on Aug 4, 2011 17:29:41 GMT -5
If voucher requests get out of hand, Mattel will have to get stricter, start keeping a record of names and addresses, or just stop which just hurts those with legit problems.
I think Sideshow actually makes customers with damaged statues physically break them into unusable pieces, take a picture and then email the photo. Not sure if that's still policy.
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Post by mrhoss on Aug 4, 2011 17:38:34 GMT -5
that'd be nice, but mattel would owe me like 12 figure vouchers then lol.... Just put your figure in hot water and move the hip back and fourth, if it doesnt work try it again, it should loosen the hip up I think these are unmovable. PJ can correct me if I'm wrong but I think he referred to them as being "fused" together. Too much pressure and they will snap. I usually don't place my figures into such extreme poses. So I'm not going to worry too much about the old figures. But in the back of my mind I know the legs are unmovable which really annoys me. I'm so anal . |
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JoeRocco420
Main Eventer
Joined on: Feb 22, 2010 16:31:53 GMT -5
Posts: 3,199
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Post by JoeRocco420 on Aug 4, 2011 18:46:20 GMT -5
I just ordered 4 figs from Mattel and forgot E10 Morrison. They sent me a Morrison with free shipping after I explained what happened. Amazing.
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Post by PJ on Aug 4, 2011 19:06:52 GMT -5
Yes some of them aren't corrected when you heat/freeze them...It sounded like when Bill explained it sometimes when they are seeling to torso pieces together too much glue or something is used and it drips into the hip and fueses it together. (It was it one of the last 2 chats.) But I tried correcting it with the hot water and all that happened is Macho's leg snapped off. I'd still try the warm water first as the could still pop. But besides Macho I have 1 Legends 2-Pack Piper & Orton that both are like that and the water won't work. So I just display those 2 as is and don't fuss with them anymore.  |
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