Post by Deleted on Sept 12, 2011 15:13:56 GMT -5
I got on to a Live Chat with a Mattel rep who answered some questions about the Vince Promo for me. For those who are wondering, check out this read for some info. I took out her name for privacy reasons.
Please wait while we find an agent to assist you...
You have been connected to *******.
*******: Hi Sebastian , thank you for contacting Mattel. My name is *******. How can I help you today?
Sebastian Woolbert: I actually have a question about a WWE mail-away promotional figure, and I was wondering if you might be able to help.
*******: Sure, I can help with that.
*******: Is the figure you are inquiring about the Mcmahon WWE figure?
Sebastian Woolbert: Yes it is.
*******: We do have you in the system and that you had sent in a submission.
*******: You did fulfill the submission. We are just waiting for the figures to come in from the backorder status. We anticipate them to be available and shipped out by the end of this month.
*******: We will send a confirmation e-mail as soon as we ship him out so you can know when he is on his way.
*******: I hope this information is helpful. Is there anything else I can help with today?
Sebastian Woolbert: Even though I sent in for it 4 times, will all 4 be shipped out around the same time or will it be based on when I placed the order?
*******: It does look like you sent in requests for 4 figures. Give me a minute to check the other three submissions.
Sebastian Woolbert: Okay, thank you.
*******: Thank you for holding, Sebastian. All the other submissions were fulfilled, as well. We will send out the other 3 figures as we receive them from the backorder status. Because you submitted them separately, we will send them separately.
*******: Is there anything else I can help you with today?
Sebastian Woolbert: If the back order status is at the end of the month, will I expect to receive them areound the same time or will I have to wait awhile? Say since I sent in the request at the beginning of July for the first and The Middle of August for the 3rd, Will I get the first one then have to wait around a month and a half for the next one because that is hwo far apart I placed the order? Or will they arrive within 1-2 weeks of each other?
*******: We will ship them all when we get them in regardless of when you submitted them since they were already all processed. You should receive all of them the first week or so in October. Just watch your e-mail so you can check the exact shipping timeframe.
Sebastian Woolbert: Excellent! I appreciate you taking the time to help me out with my questions. I got all of the answers I needed and you were extremely helpful!!
*******: No problem, that is exactly what we are here for. Thank you for your patience while you wait for those guys to get to you. Is there anything else I can help with today?
Sebastian Woolbert: I think that is all.
*******: Okay. You have a great day, Sebatian and thank you for contacting Mattel!
Sebastian Woolbert: Thank you, Again. You have a great day too, *******!
So there you have it. Everyone can start to expect emails about their Vinces as early as the first week of October. Hope this helped!!!
Please wait while we find an agent to assist you...
You have been connected to *******.
*******: Hi Sebastian , thank you for contacting Mattel. My name is *******. How can I help you today?
Sebastian Woolbert: I actually have a question about a WWE mail-away promotional figure, and I was wondering if you might be able to help.
*******: Sure, I can help with that.
*******: Is the figure you are inquiring about the Mcmahon WWE figure?
Sebastian Woolbert: Yes it is.
*******: We do have you in the system and that you had sent in a submission.
*******: You did fulfill the submission. We are just waiting for the figures to come in from the backorder status. We anticipate them to be available and shipped out by the end of this month.
*******: We will send a confirmation e-mail as soon as we ship him out so you can know when he is on his way.
*******: I hope this information is helpful. Is there anything else I can help with today?
Sebastian Woolbert: Even though I sent in for it 4 times, will all 4 be shipped out around the same time or will it be based on when I placed the order?
*******: It does look like you sent in requests for 4 figures. Give me a minute to check the other three submissions.
Sebastian Woolbert: Okay, thank you.
*******: Thank you for holding, Sebastian. All the other submissions were fulfilled, as well. We will send out the other 3 figures as we receive them from the backorder status. Because you submitted them separately, we will send them separately.
*******: Is there anything else I can help you with today?
Sebastian Woolbert: If the back order status is at the end of the month, will I expect to receive them areound the same time or will I have to wait awhile? Say since I sent in the request at the beginning of July for the first and The Middle of August for the 3rd, Will I get the first one then have to wait around a month and a half for the next one because that is hwo far apart I placed the order? Or will they arrive within 1-2 weeks of each other?
*******: We will ship them all when we get them in regardless of when you submitted them since they were already all processed. You should receive all of them the first week or so in October. Just watch your e-mail so you can check the exact shipping timeframe.
Sebastian Woolbert: Excellent! I appreciate you taking the time to help me out with my questions. I got all of the answers I needed and you were extremely helpful!!
*******: No problem, that is exactly what we are here for. Thank you for your patience while you wait for those guys to get to you. Is there anything else I can help with today?
Sebastian Woolbert: I think that is all.
*******: Okay. You have a great day, Sebatian and thank you for contacting Mattel!
Sebastian Woolbert: Thank you, Again. You have a great day too, *******!
So there you have it. Everyone can start to expect emails about their Vinces as early as the first week of October. Hope this helped!!!
