ToxicTwistOfFate
Main Eventer
Joined on: Nov 7, 2006 0:16:23 GMT -5
Posts: 3,576
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Post by ToxicTwistOfFate on Nov 18, 2011 17:56:09 GMT -5
Here's the thing for those of you who are going to wait. Mattel said if (the guy didn't seem like they would restock) they get more in stock there would be a waiting period at the minimum of 2-4 weeks. By that time The Rockers will most likely be all gone from Matty. So your going to take a big risk if you decide to just wait it out. The safest bet is to just cancel your order and buy them on Monday.
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jeffro2000
Main Eventer
Joined on: May 16, 2011 14:23:29 GMT -5
Posts: 1,858
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Post by jeffro2000 on Nov 18, 2011 17:57:15 GMT -5
I see someone says the 300 piece order was done on phone, while I was typing my post. I don't know about that, but the same limit should apply. May not, as long as mattel shop gets their money, they may not care about limits.
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Post by plastictaxicab on Nov 18, 2011 17:58:08 GMT -5
SO, wait, he said you'd be getting them before Christmas IF they get them back in stock? If I had to bet money, I'd lean towards the "if" option. So far 2 people have been told they'd get them, and 2 have been told it's not for sure. It could be a case of uninformed customer service reps saying yes/no, or them trying to keep orders locked while they figure things out. I made it very clear to him that the reason I was calling was to GUARANTEE I would somewhere down the road get them without my order being cancelled. He said I would absolutely get them, he just didn't know when.
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Post by PJ on Nov 18, 2011 17:58:22 GMT -5
People, relax. You can't order 300 at once, the limit is 20 per order. However, Mattelshop didn't limit the purchase per household so it's their fault for that. Yeah, the story about someone ordering 300 is complete crap, either made up, or a customer rep is lying to try to cover up for their screw up. YOu can only order 20 at a time. Go and try to put 50 kofi flex forces in your cart, it will not let you. Is that true for Mattel shop? Or is that just true for Matty Collectors. They are 2 different Mattel online stores. Nevermind I didn't read your Kofi part until after I posted that. lol
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jeffro2000
Main Eventer
Joined on: May 16, 2011 14:23:29 GMT -5
Posts: 1,858
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Post by jeffro2000 on Nov 18, 2011 18:05:23 GMT -5
Yeah, the story about someone ordering 300 is complete crap, either made up, or a customer rep is lying to try to cover up for their screw up. YOu can only order 20 at a time. Go and try to put 50 kofi flex forces in your cart, it will not let you. Is that true for Mattel shop? Or is that just true for Matty Collectors. They are 2 different Mattel online stores. Nevermind I didn't read your Kofi part until after I posted that. lol yeah it is for Mattel shop, but they say the order was possibly made over the phone, and you can bulk order that way. Also certain store has them for preorder, so either they ordered them this morning or planning to order a bunch Monday. I ordered this morning, appears as my order is good. Sorry for the others.
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Post by slinky462 on Nov 18, 2011 18:05:24 GMT -5
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Post by ~*Young $ Money*~ on Nov 18, 2011 18:06:19 GMT -5
So basically they are selling them as planned on Monday and if there are leftovers they will crapthem out or produce more for them?
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djloch
Mid-Carder
Joined on: Jun 6, 2007 18:44:22 GMT -5
Posts: 269
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Post by djloch on Nov 18, 2011 18:20:17 GMT -5
This was posted on the mattycollector.com WWE forums straight from Mattel:
Please feel free to post this on any other collector boards...
Long story short, this was a mistake. We're a big company and weird things like this can happen from time to time.
Here's what happened: A very small quantity of Rockers 2-packs were accidentally allocated to MattelShop.com even though the Rockers 2-pack is a MattyCollector exclusive. As part of that error, the item was set up on MattelShop at a $20 price instead of the correct $30 price. As soon as we were made aware of the situation we took steps to take the item off of MattelShop, but by that time the small stock they had was already sold out.
So what does this mean? Essentially it was a nice little Friday surprise for the few people who managed to order their 2-packs early and at the $20 price. An accidental Easter Egg, if you will. Going forward all of our teams have promised to remain more vigilant to make sure this does NOT happen again (translation: don't expect to find Andre on MattelShop!).
For everyone who bought today at MattelShop, our mistake is your gain. For everyone else, we'll see you here at MattyCollector.com on Monday morning at 9am PST!
-WWE Guys
Now, I ordered the set around 10 AM and got the backorder email as well. I would just like an answer on wheather or not the backordered items will get filled or honored later. I used PayPal and it took the money already from my account, thus leaving me with no extra money for Monday. As long as I get my set for what I paid on mattelshop I'll be fine, I can wait. But if they cancel my order later and I miss out Monday I will be irate. We need to end this....
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Post by plastictaxicab on Nov 18, 2011 18:30:37 GMT -5
I just asked them this, so hopefully we get a response soon:
"I saw the response you gave for the accidental posting of the Rockers on MattelShop earlier this morning. For those of us that were able to order them, but the status says backorder, will we still be getting the figures eventually, or will these items be cancelled? I hope to find out soon so I know if I have to re-order them on Monday. Thanks."
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Post by the franchise on Nov 18, 2011 18:30:40 GMT -5
I ordered a set for $25 as I feel they are worth that. To me they aren't worth almost $40. I don't expect them to actually fill my order now that it is on backorder.
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fullybaked63
Mid-Carder
Joined on: Jun 13, 2010 21:10:06 GMT -5
Posts: 396
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Post by fullybaked63 on Nov 18, 2011 18:39:50 GMT -5
If thats true, then I guess those of us without backorder emails really did luck out...i ordered svs rock at about 1130 and I got a backorder email for him...is he really that much in demand?
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hb2k4life
Superstar
Joined on: Jan 21, 2011 3:15:31 GMT -5
Posts: 968
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Post by hb2k4life on Nov 18, 2011 19:03:15 GMT -5
I snozzed and losed!
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Post by plastictaxicab on Nov 18, 2011 19:13:30 GMT -5
I just asked them this, so hopefully we get a response soon: "I saw the response you gave for the accidental posting of the Rockers on MattelShop earlier this morning. For those of us that were able to order them, but the status says backorder, will we still be getting the figures eventually, or will these items be cancelled? I hope to find out soon so I know if I have to re-order them on Monday. Thanks." Here is the response they gave me: "We (WWE Guys) can't comment for absolute sure on the logistics of ordering from MattelShop and whether specific orders will be fulfilled. But considering that the initial quantity available on the site was a mistake, if you ordered after they sold out of that small quantity then it's hard to imagine that your order will be fulfilled."
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Post by Chewdeezy on Nov 18, 2011 19:16:15 GMT -5
I'm sure they are scrambling right now to fulfill orders and there will be people that won't get theirs.
I just hope Mattelshop fulfill the orders by time that it was ordered.
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Post by gelatinoustapeworm on Nov 18, 2011 19:16:55 GMT -5
I am so confused. I ordered two sets around 11:30 am eastern time and got a backorder message an hour later. Am I going to get the sets eventually? Do I need to cancel my order and try on Monday? What the hell is going on here? This is a disaster of epic proportions.
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marklud
Main Eventer
Joined on: Jun 5, 2009 21:10:30 GMT -5
Posts: 1,761
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Post by marklud on Nov 18, 2011 19:22:15 GMT -5
I am so confused. I ordered two sets around 11:30 am eastern time and got a backorder message an hour later. Am I going to get the sets eventually? Do I need to cancel my order and try on Monday? What the hell is going on here? This is a disaster of epic proportions. Judging from the Matty response earlier on their message board (posted in an above post), it really sounds like all of us whose order says "backorder" -- myself included -- are out of luck with this one. It looks like we should cancel our orders and get ready to buy them the "normal" way on Monday. Mark
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Post by juicewinslow on Nov 18, 2011 19:23:25 GMT -5
All I know is I better be able to get them Monday. Money is not really an issue. I just want the damn figures.... but I'm not paying scalper prices. lol.
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Deleted
Joined on: Sept 24, 2024 8:24:38 GMT -5
Posts: 0
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Post by Deleted on Nov 18, 2011 19:24:06 GMT -5
I guess every1 who got a backorder email is out of luck like me huh. Unless some kind person bought a couple of them and wants to nice we will need to wait till monday and hope we get a chance.
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marklud
Main Eventer
Joined on: Jun 5, 2009 21:10:30 GMT -5
Posts: 1,761
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Post by marklud on Nov 18, 2011 19:27:04 GMT -5
All I know is I better be able to get them Monday. Money is not really an issue. I just want the damn figures.... but I'm not paying scalper prices. lol. Amen to that! I'm expecting no major problems, but could just be naive. Mark
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Post by gelatinoustapeworm on Nov 18, 2011 19:30:54 GMT -5
This really is lame. They need to come right out and say one way or the other if those who got the backorder e-mail will receive the sets eventually. I'm sure we probably won't, but some absolute confirmation would be nice. As it stands, I have no idea what to do. I really don't want to order two more sets on Monday at a higher price if it's not necessary.
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