1ultimateman
Mid-Carder
GO 1 ON 1 With The Great ONE
Joined on: Jun 20, 2011 12:04:05 GMT -5
Posts: 103
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Post by 1ultimateman on Nov 19, 2011 10:08:55 GMT -5
 SO I JUST GOT THE PHONE WITH MATTELSHOP.COM AND I EXPLAINED TO THE CUSTOMER SERVICE MANAGER WHAT HAPPENED I SHE SAYS THAT NOT ONLY MATTY COLLECTOR IS PART OF MATTELSHOP BUT THAT THE BACK ORDER/ ADVANCE ORDER WILL BE SHIPPED. GRANTED IF YOU RECEIVED A EMAIL CANCELLATION THEN YOU HAVE TO OF COURSE PICK YOURS UP AT MATTYCOLLECTOR.
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Deleted
Joined on: Sept 24, 2024 2:17:29 GMT -5
Posts: 0
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Post by Deleted on Nov 19, 2011 10:13:39 GMT -5
Can we please stop with all of the Rockers Threads? There is already a huge 15 page thread on it, post this there.
With all of the different responses people were getting from Mattel reps, I find this one hard to believe as well. I think a lot of people called and were given bulls**t answers. I don't think anyone knows what is going on over there.
Besides, MDT explained on the Matty forum about what had happened already and said nothing about people getting them if they were backordered or advanced.
If they are on Matty, then you will have to pay the $30 for them.
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Post by worstnightmare on Nov 19, 2011 10:40:33 GMT -5
I was told flat out (by the manager last night)if you got a back order message YOU ARE NOT getting the figures and you will not be charged (obviously they have your money in limbo with the advance etc.). He acknowledged the mistake and was sorry.
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1ultimateman
Mid-Carder
GO 1 ON 1 With The Great ONE
Joined on: Jun 20, 2011 12:04:05 GMT -5
Posts: 103
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Post by 1ultimateman on Nov 19, 2011 10:43:04 GMT -5
This absolutely sucks cause there is no definitive answer, ill have to call
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Deleted
Joined on: Sept 24, 2024 2:17:29 GMT -5
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Post by Deleted on Nov 19, 2011 10:45:03 GMT -5
There is no sense in calling. You'll get a different Rep who will tell you some other BS story because they have no idea what to say either.
It is very obvious that the Reps are clueless because if they had answers, then a lot of people would have gotten the same response when they called. There are so many different stories that no one knows what is true and calling will make no difference.
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x
Main Eventer
Joined on: Jul 2, 2007 11:10:15 GMT -5
Posts: 2,721
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Post by x on Nov 19, 2011 11:12:30 GMT -5
Maybe it's time everyone accepted that it was HUMAN ERROR and a MISTAKE and that I'm sure each and every one of the complainers has made a mistake themselves at some point in their lives.
Lets face it, they never once said it was going to be sold on MattelShop.com or anywhere else apart from MattyCollector.com. It was a simple, honest mistake.
Now grow up and deal with it if you weren't lucky enough to get them for the cheaper price. What is $10 anyway? I'm sure you've wasted $10 before in your life. I know I certainly have.
You should just think yourselves lucky they aren't charging $40+ for this set. An extremely good set, by the way, that features many new parts and even one of the people in the set has never been made by Mattel before. It's not like the regular crappy Internet exclusives that cost the earth and are a simple repaint. Taking all this into consideration and the fact that the set is in Legends packaging and comes in a collectors white box (like the SDCC Undertaker) I think the set is worth the cheap price of $30...
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Post by sunglassessteve on Nov 19, 2011 11:17:02 GMT -5
Yeah i find this all hard too believe too as i heard waaaaaaaay too many answers about ppl not getting them including from Mattel themselves. So i would just expect too buy them on Monday. Im still hoping for a miracle too get my money back Monday morning (doubtful) so i can order them too..
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hbchris
Superstar
Joined on: Jun 7, 2005 11:12:16 GMT -5
Posts: 862 
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Post by hbchris on Nov 19, 2011 11:38:41 GMT -5
I don't think the issue is the price. The issue for me, and some others, is that we don't want to end up duplicating our orders. If they'd just tell us the backorders are really cancellations, I'll place my order on Monday with no worries. I wouldn't be surprised if there's still internal debate over whether they honor the sale for "backordered" figures or not. Maybe it's time everyone accepted that it was HUMAN ERROR and a MISTAKE and that I'm sure each and every one of the complainers has made a mistake themselves at some point in their lives. Lets face it, they never once said it was going to be sold on MattelShop.com or anywhere else apart from MattyCollector.com. It was a simple, honest mistake. Now grow up and deal with it if you weren't lucky enough to get them for the cheaper price. What is $10 anyway? I'm sure you've wasted $10 before in your life. I know I certainly have. You should just think yourselves lucky they aren't charging $40+ for this set. An extremely good set, by the way, that features many new parts and even one of the people in the set has never been made by Mattel before. It's not like the regular crappy Internet exclusives that cost the earth and are a simple repaint. Taking all this into consideration and the fact that the set is in Legends packaging and comes in a collectors white box (like the SDCC Undertaker) I think the set is worth the cheap price of $30... |
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x
Main Eventer
Joined on: Jul 2, 2007 11:10:15 GMT -5
Posts: 2,721
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Post by x on Nov 19, 2011 11:48:26 GMT -5
I don't think the issue is the price. The issue for me, and some others, is that we don't want to end up duplicating our orders. If they'd just tell us the backorders are really cancellations, I'll place my order on Monday with no worries. I wouldn't be surprised if there's still internal debate over whether they honor the sale for "backordered" figures or not. Maybe it's time everyone accepted that it was HUMAN ERROR and a MISTAKE and that I'm sure each and every one of the complainers has made a mistake themselves at some point in their lives. Lets face it, they never once said it was going to be sold on MattelShop.com or anywhere else apart from MattyCollector.com. It was a simple, honest mistake. Now grow up and deal with it if you weren't lucky enough to get them for the cheaper price. What is $10 anyway? I'm sure you've wasted $10 before in your life. I know I certainly have. You should just think yourselves lucky they aren't charging $40+ for this set. An extremely good set, by the way, that features many new parts and even one of the people in the set has never been made by Mattel before. It's not like the regular crappy Internet exclusives that cost the earth and are a simple repaint. Taking all this into consideration and the fact that the set is in Legends packaging and comes in a collectors white box (like the SDCC Undertaker) I think the set is worth the cheap price of $30... Well whether they do or don't... surely you can just return the item anyway? in the UK we get 7 working days from the receipt of the item, to return it to the seller, no questions asked. Something called the "Distance Selling Regulations". Alternatively, sell it on or trade it on here for something you'll spend your money on, anyway, while giving a great opportunity to someone who misses out on getting them or doesn't have money, just tradeable items to share. But yeah, they are probably waiting until the figures go on sale before saying if they will honour the sales or not. If the figures go on sale on Monday and completely sell out, then they won't be able to get the back-orders done. If, however, sales are slow and stagnent and aren't as good as they expected, they might honour them to shift the stock on. Either way, I'm sure there was hundreds of MattelShop.com orders, but how bad would it look on the first ever MattyCollector.com WWE exclusive (technically SDCC was available from elsewhere before being sold on there so...) if they didn't have enough stock for those of us who want the item but have no other means of getting it, or those who weren't lucky enough to buy it on MattelShop.com, because they're too busy fulfilling orders. Like I said, though (not directed at you, but those who are still complaining about it being $10 more expensive on MattyCollector.com)... It's $10... You'll waste $10 buying DLC for WWE '12, if you're getting the game, no doubt. You'll waste it on fast food because you can't be bothered to make something yourself... $10. If Mattel were genuinly trying to scam you, then you have a right to be outraged, but being outraged because you weren't lucky enough to take advantage of an honest mistake? Ridiculous. |
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elrey82
Main Eventer
L.I. IN THE HOUSE!!!
Joined on: Oct 3, 2009 14:01:39 GMT -5
Posts: 1,736
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Post by elrey82 on Nov 19, 2011 12:16:38 GMT -5
Some people took a chance by ordering through mattelshop.com knowing the situation (today that is) about the backorder or whatnot so if your order gets cancelled you should have seen it coming!!! I rather be on the safe side and wait for Monday!!! Just saying!!
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