OYDK?
Main Eventer
Joined on: May 22, 2011 13:55:27 GMT -5
Posts: 2,676
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Post by OYDK? on Dec 23, 2011 11:12:57 GMT -5
I've had a couple of problems with my Kindle and Amazon immediately outright replaced the device free of charge both times. I was surprised, because I could have been making up the problem. In fact, any encounter I've ever had with Amazon has been amazing. They've never let me down.
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Post by Gangrel-Brood on Dec 23, 2011 11:25:36 GMT -5
RSC and Highspots are really good with customer service. A few times, both have sold out of something and offered a more-expensive product to replace it. A guy I dealt with on Amazon was nice too; he sold me the three-disc edition of (Bana) Hulk...but the main disc was missing. He then refunded me the price of half of it, which I then used to buy the one-disc version to replace it.
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Post by extreme on Dec 23, 2011 13:06:12 GMT -5
Amazon definitely has awesome customer service.
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Great White
Mid-Carder
Joined on: Sept 5, 2011 19:04:25 GMT -5
Posts: 253
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Post by Great White on Dec 23, 2011 13:26:13 GMT -5
Highspots has only messed up my order once. They sent me 2 of the same thing, I e-mailed them, & they were more than happy to exchange it. I only live 30 minutes from their office, so I actually just stopped by to switch it out. Since they don't have a showroom, I'm not sure how many people can honestly say that they've seen their inner workings.
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Deleted
Joined on: Jul 2, 2024 1:48:45 GMT -5
Posts: 0
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Post by Deleted on Dec 23, 2011 13:33:17 GMT -5
I too have had a good experience with Highspots before. I ordered a La Parka mask from their site and not even ten minutes later they called informing me that the version I ordered was out of stock and they kindly offered some alternatives. Great customer service, I must say.
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Post by Mole on Dec 23, 2011 15:04:02 GMT -5
Amazon is easily the go-to for stories of customer service excellence. I bought my mom a DS Lite for Mother's Day and it got lost in the mail. They sent a second one for free. No questions asked.
Not completely related, but Microsoft's customer support staff on Twitter has been pretty amazing. They give the impression that they actually give a crap, which for customer service is really half the battle.
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