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Post by realjuicewinslow on Aug 22, 2012 21:44:22 GMT -5
Shane actually makes over $74,000 a year in his positon... so mock all you want (here where it comes where all the guys making jokes say they make that or more, when we all know it's BS). There usually has to be no more than four piece on hand to trigger a replenishment. Typically we get in two full cases. Right now in my Target specifically we had 3 Elite 13 and 4 Elite 14 on shelf and one case of E13 and one case of E14 in the back. There is absolutely ZERO control over what series is ordered; it's whatever the distribution center sends us. As far as "asking for stock in the back" this is against "best practice." The reason for this is it's ran by a very strict system that categorizes stock in different ways. If an employee were to pull from the back it would mess with the system and therefore negatively effect productivity... according to the system. This is why you hear "what we have out is what we have." Team Members can get in trouble, serious trouble, if they were to pull stock from the back when there is stock on the floor; regardless of character selection. The system doesn't care; all the figures are under the same DPCI code. I understand that is frustrating, however, don't get upset with the employees you run into. Do you have things you do at your job that isn't the best way to do it? Absolutely, if you say you don't you're kidding yourself. Just got keep in mind they do their job as they have to; the customer isn't always right according to that system. Give them a break guys. Why don't they just say something along the lines of "We are not allowed to pull stuff from the back until everything on the floor is sold..." I hate that they lie to my face quite honestly. lol.
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Post by MaskedSuperstarFan on Aug 22, 2012 22:29:34 GMT -5
I'm glad that jlan84 is taking a chance to hear our concerns and answer them honestly. I worked at a TRU for several years and encountered countless collectors and "do you have more in the back?" scenarios myself. Hopefully he will continue to provide his insight. Having said that, I have to admit that the rip on Shane & Justin was about the funniest damn thing I've seen here in a while!
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Post by RybackV1 on Aug 22, 2012 22:37:13 GMT -5
I used to stock the toy section at a Kmart. Worked there well over a year. Probably the absolute worst time of my life lmao. Do I get to make a Q&A thread given my immense knowledge on stocking toys?!
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Deleted
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Post by Deleted on Aug 22, 2012 22:39:33 GMT -5
I used to stock the toy section at a Kmart. Worked there well over a year. Probably the absolute worst time of my life lmao. Do I get to make a Q&A thread given my immense knowledge on stocking toys?! GIT
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Post by ~*Young $ Money*~ on Aug 22, 2012 22:43:24 GMT -5
If you guys can't pull stuff from the back why do the scanners say in back room yes or no?
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CMPunkSavior
Mid-Carder
Joined on: Feb 4, 2010 18:39:01 GMT -5
Posts: 495
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Post by CMPunkSavior on Aug 22, 2012 22:44:46 GMT -5
If I were to hide shelf warming figs in the frozen food section would new figs be replenished or would I actually need to buy the figures (and return them at another Target) for the system to notice that they're low on stock and get some new figs on the floor?
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Post by RybackV1 on Aug 22, 2012 22:56:53 GMT -5
I used to stock the toy section at a Kmart. Worked there well over a year. Probably the absolute worst time of my life lmao. Do I get to make a Q&A thread given my immense knowledge on stocking toys?! GIT GFY
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Post by JC Motors on Aug 22, 2012 23:02:25 GMT -5
I feel left out as I don't get the joke...so can someone fill me in? Shane Douglas and Justin Credible both are employees of Target now that their wrestling days are numbered. do they still work there?
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champofakind
Main Eventer
Joined on: Dec 1, 2010 12:41:23 GMT -5
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Post by champofakind on Aug 22, 2012 23:43:20 GMT -5
I don't know why you guys are making fun of Shane Douglas..hes an asst manager at a target. He makes well over 50 grand a year. Hes doing pretty damn well. And as for Justin Credible hey a job is a job and I'm sure hes in a better state financially than a lot of guys he has worked with.
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Post by Controversial Maverick PUNK on Aug 23, 2012 2:53:32 GMT -5
What time do Shane Douglas and Justin Credible get off? Fixed
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Deleted
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Post by Deleted on Aug 23, 2012 3:19:25 GMT -5
Thanks for your help man. I don't know about everyone else, but your help is always welcome.
In my case, I've met a couple of Target guys who have been more than willing to pull things from the back for me to complete my collection. I really appreciate them doing it. I've also dealt with people telling me that they can't, due to what their managers told them, policy, and people higher up the corporate ladder. I never give them trouble about it, I know they're just doing their job and are meaninglessly holding back because of the store's policy. Lastly, I've dealt with straight up a-holes who give me bogus answers, try to insinuate something with me, try to make fun of me and are wise a's about everything. D-ck heads, but I'm sure they get scalpers doing it all the time, so even that--yes I understand.
It's honestly a hit or miss, but from experience it really just depends on the location--and whether it has a huge collectors base, the employees willingness to do it--whether or not they were told not to do so, and obviously the policy.
My biggest suggestion is just to be polite, patient, understanding, and descriptive. Most employees have no idea that pro wrestling even still exists, let alone know who Justin Gabriel, Yoko, or Natalya are. Anyone's best bet is just politely asking them to request someone in, or in the back/stocking room to look up one or two of the characters desired. If they say they can't or don't want to, so be it. I've never gone in there and asked to buy a whole assortment, it just comes off as shady, in my opinion.
The whole "pulling items from the back" thing should only be used for your own sake, in my honest opinion. If you have the intentions of turning a profit on a figure before it even hits the floor, I see that as taking advantage.
Well that's how I see things guys, hope it helps.
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tampatoys813
Superstar
Joined on: Apr 30, 2012 9:03:00 GMT -5
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Post by tampatoys813 on Aug 23, 2012 7:20:17 GMT -5
Thanks for the feedback.
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Post by PJ on Aug 23, 2012 7:43:17 GMT -5
I've never had trouble getting an employee to call or go to the backroom and bring out more product.
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Post by mrhoss on Aug 23, 2012 10:14:17 GMT -5
If you guys can't pull stuff from the back why do the scanners say in back room yes or no? That's true, on the other hand, Target employees have been great. Huge difference between Target and Walmart.
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Deleted
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Post by Deleted on Aug 23, 2012 10:37:50 GMT -5
We can't pull from the back because it will screw with the system, and in turn can hurt us in the progress reports (DTK). Regardless whether the customer wants Cena, Michaels, HHH or Punk, the system reads it as "5 WWE ELITE ON FLOOR." Not each individual character.
The trucks we get in replenish the floor stock typically, not the backroom stock. It's luck of the draw. Can a TM help you out and pull from the back? Sure, but they will be coached for it and if it turns the DTK down a phase (Red, Yellow, Green) they can be terminated. Target's System is particular.
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Deleted
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Post by Deleted on Aug 23, 2012 10:45:05 GMT -5
If I were to hide shelf warming figs in the frozen food section would new figs be replenished or would I actually need to buy the figures (and return them at another Target) for the system to notice that they're low on stock and get some new figs on the floor? You think a human does the inventory for the floor? Nope, no way. It's done via UPC/DPCI codes when scanned at a register. You also have to be v-e-r-y sneaky at Target when hiding things because throughout the day everyone is reshopping, meaning collecting items and returning them to their home location. This is probably the single task that the majority of employees do every day, so hiding stuff or putting stuff behind something might work every so often but certainly not on a regular basis. Also look at it this way: There is a giant shopping cart full of reshop (returning items to home locations) to be done, sometimes two, they have to zone (make everything look neat), get called as backup cashiers and perhaps do some other task... if you come up and say "Look, you have four John Cena figures and I want Sin Cara, can you go back and look" and they know they'll likely get punished for doing it and then not complete their tasks... yeah I support the phrase "what we have out is what we have." The only thing I'd change is.. "What we have out is what we have available." I've dealt with collectors a several times, mostly Hot Wheels collectors, and every single time they act as if they are above me. News flash: I make $21.65 an hour "only working at Target" while you wear your Best Buy/Olive Garden/Lowes shirt. You're not going to get the best help from me acting like a stuffy jackass. Be as pleasant and cooperative with these guys and don't get fussy.
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Deleted
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Post by Deleted on Aug 23, 2012 10:46:25 GMT -5
I had a target that would not pull any thing from the storage units in the back outside After Dark. Some Employee got beat up and robbed one night.
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Deleted
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Post by Deleted on Aug 23, 2012 10:50:36 GMT -5
This is what I'm saying... and largely why I stay quiet on this board. Not to sound like a jerk but a LOT of you come off as severely entitled. Between people demanding stuff from my guys and the work they do for the little pay they get (honestly, a lot of these guys work like dogs for $7.55 an hour)... I support them not going above and beyond to a toy collector making demands of them.
Put it this way: If I came into a clothing store or Best Buy and said "I want this DVD/shirt, but you only have the widescreen/blue one, go to the back and fetch me another one" you'd think to yourself "heh, not today goof!"
Be v-e-r-y nice and they might pull some strings for you, all the while keep in mind they are probably going against store policy and looking/pulling from the back and could get punished for it.
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Von Hooten
Main Eventer
The Innovator of Innovation
Joined on: Jan 23, 2012 13:13:14 GMT -5
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Post by Von Hooten on Aug 23, 2012 10:57:50 GMT -5
This post is going to be a little lengthy so I do apologize in advance.
I learned a long time ago to never ask a Target worker what they have in the stockroom. They even used to have signs stating that they won't pull from the back so everyone has a fair shot at getting certain items. Those signs have been taken down since my Target rearranged their whole store to add a Grocery section last year.
Personally though if it is against company policy then they should not have the scanners notifying customers as the whether or not they have more in the stockroom. Quite frankly that is just asking for trouble. I work in retial so I get that you can only do so much to help customers, but I would much rather have a worker tell they can't do this or they'll loose their job, as opposed to someone being condescending to me, flat out lying to me, or making me feel like an idiot because I am a grown man who collects toys. I agree that the customer isn't always right, but that doesn't mean that the customer should be treated in an unwelcoming manner. Especially if I was nothing but polite to said worker(s)
I will say it did manage to stop a scalper thanks to a Target employee. Long story short, the scalper was buying the entire endcap of a particular item. I debated with the guy to give me at least one and he refused. A Manager of some kind overheard the debating, and step in to ask what the situation was. I explained my beef, and the manager looked at the scalper and told him "limit 2 per customer" This was the best encounter I had with a Target worker.
TBH, where I live, K-Mart has been top notch to me. Not all Kmarts, but my nearest one. I might even go as far as sending them a bagel basket this Christmas because that is how good they have been to me in recent months. Unfortunatly their stock is awful or otherwise they would be my ideal store right now.
I appreciate you coming here to answer our questions so I would like to ask a ligit question since it is the topic of this thread.
How many customer complaints does it take for a given Target to get rid of or at least clearence old stock so they can get new stock?
Example. Nothing new coming in for months at a time because there are about 5 E12 Randy Orton figures taking up space. I hate to say but in those times other stores profit, and I can literally tell you what and when my last 3 purchases where from target.
Jan- E13 Dolph April- E12 Papa Shango (I do suspect this was a return or a figure that someone hid as the rest of stock didn't show any signs of change for nearly 3 months at this point. July- Yoko
This is just to give you an idea as to how much I buy from Target and I stop in atleast 3 to 5 times a week. NTM I also collect Marvel Universe, DCUC, and Transformers and I haven't bought anything from those lines in almost a year from a Target. Either because, Target never has them in stock, or the prices suck and I can get them cheaper from Walmart or elsewhere. Target got in TMNT, but so did Walmart (neither have the TMNT Classics BTW). At nearly a $1.50 cheaper at Walmart and both stores being next to each other... guess which one I am buying my TMNT figures at. Just saying.
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Von Hooten
Main Eventer
The Innovator of Innovation
Joined on: Jan 23, 2012 13:13:14 GMT -5
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Post by Von Hooten on Aug 23, 2012 11:03:33 GMT -5
We can't pull from the back because it will screw with the system, and in turn can hurt us in the progress reports (DTK). Regardless whether the customer wants Cena, Michaels, HHH or Punk, the system reads it as "5 WWE ELITE ON FLOOR." Not each individual character. The trucks we get in replenish the floor stock typically, not the backroom stock. It's luck of the draw. Can a TM help you out and pull from the back? Sure, but they will be coached for it and if it turns the DTK down a phase (Red, Yellow, Green) they can be terminated. Target's System is particular. Well then, why not pull a figure from the back, and then replace it with one that is one the shelf so the numbers even out? Is something you can do?
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