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Post by RybackV1 on Aug 23, 2012 11:11:47 GMT -5
None of these guys know the diffrerence between characters. Hell they probably all think that the more Cenas put up the better because he's sadly the only household name these days. We can't expect them to go in a crowded stock room and pick through thousands of items.
As I said I used to work for a crappy kmart and id get a lot of questions from idiots asking for one specific item. That's when id use the "What's on the shelf is what we got" excuse. Now this isn't every circumstance but with products that have as many specific individual items like toy lines it is really hard to dig through mountains of crap to get one little thing for one customer, especially when I was making 7.25 per hour...
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Deleted
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Post by Deleted on Aug 23, 2012 11:14:01 GMT -5
This post is going to be a little lengthy so I do apologize in advance. Answer: True, these signs use to be up and frankly I wish they still were. Again it goes back to our inventory system; the system dictates what is replenished and what stays on shelf. HUMAN EMPLOYEES do NOT control this (this is a general statement, not meant for OP). Answer: If you're polite to them they should be polite to you; end of story. Keep in mind, however, one friendly collector doesn't really balance out the 2-3 entitled/demanding/bunghole collectors that person likely dealt with earlier. Once bitten twice shy my friend... a lot of collectors start out nice but right when "Sorry, but what we have on the floor..." spiel comes out, which is directed to us by corporate and we are required to say, collectors generally get that entitled messy attitude again. As far as the scanners go... those are a resource used by us mainly. We only have "x" amount of PDTs/Guns to scan merchandise so when we bowl out the stock in the morning we typically have one guy (me) scan items at the scanner, hand them off and tell the location of said item. Useful, yes? It gives us the information we need... but why have it have two separate screens, a customer and team member? Is it frustrating? Sure, I won't deny that. Answer: This actually isn't a policy at all... generally. Some items are restricted but not typically. I do this frequently as well, especially with Marvel Legends. One guy comes in the minute we open and buys them all, the entire case. When Wave 3 hits in a few weeks he's in for a surprise though. I plan to cherry pick those for myself and my buddy... advantage of my position, I guess. Once the lights come on I'll be either purchasing the ones I want or setting them to the side. I'm a collector and so if my buddy so I view this as a kick to the nuts for scalpers. TBH, where I live, K-Mart has been top notch to me. Not all Kmarts, but my nearest one. I might even go as far as sending them a bagel basket this Christmas because that is how good they have been to me in recent months. Unfortunatly their stock is awful or otherwise they would be my ideal store right now. I appreciate you coming here to answer our questions so I would like to ask a ligit question since it is the topic of this thread. Answer: Awesome question. Send in a complaint to Target.com with your store number twice a day, try using two different IP addresses and I promise you that store will at least get an inquiry. Unfortunately though, like I said before, Target doesn't distinguish "Orton/Ziggler/Cena/Michaels/Punk/Cara/etc" all Target sees is "WWE ELITE." Example. Nothing new coming in for months at a time because there are about 5 E12 Randy Orton figures taking up space. I hate to say but in those times other stores profit, and I can literally tell you what and when my last 3 purchases where from target. Jan- E13 DolphApril- E12 Papa Shango (I do suspect this was a return or a figure that someone hid as the rest of stock didn't show any signs of change for nearly 3 months at this point. July- Yoko This is just to give you an idea as to how much I buy from Target and I stop in atleast 3 to 5 times a week. NTM I also collect Marvel Universe, DCUC, and Transformers and I haven't bought anything from those lines in almost a year from a Target. Either because, Target never has them in stock, or the prices suck and I can get them cheaper from Walmart or elsewhere. Target got in TMNT, but so did Walmart (neither have the TMNT Classics BTW). At nearly a $1.50 cheaper at Walmart and both stores being next to each other... guess which one I am buying my TMNT figures at. Just saying. I love the new TMNT by the way
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Post by Deleted on Aug 23, 2012 11:17:13 GMT -5
We can't pull from the back because it will screw with the system, and in turn can hurt us in the progress reports (DTK). Regardless whether the customer wants Cena, Michaels, HHH or Punk, the system reads it as "5 WWE ELITE ON FLOOR." Not each individual character. The trucks we get in replenish the floor stock typically, not the backroom stock. It's luck of the draw. Can a TM help you out and pull from the back? Sure, but they will be coached for it and if it turns the DTK down a phase (Red, Yellow, Green) they can be terminated. Target's System is particular. Well then, why not pull a figure from the back, and then replace it with one that is one the shelf so the numbers even out? Is something you can do? Again this isn't a human employee's call. In any way shape or form it isn't our call... we do what the system says to do. We can have ten in the back and literally zero on the floor (this would never happen though) and unless the system says "stock floor with X units" it stays in the back
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homeslice1998
Main Eventer
(12 Refs) Not removing until John Morrison returns started 7/21/12
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Post by homeslice1998 on Aug 23, 2012 11:20:10 GMT -5
What time does Shane Douglas and Justin Credible get off?
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Deleted
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Post by Deleted on Aug 23, 2012 11:21:02 GMT -5
For instance there are a few Elite 12 Kane figures in the back and an unopened case of Elite 9. I'm sure the E9 Miz and Ryder figures would be nice to have as well as Kane, but we can't put those out.
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alex316
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Post by alex316 on Aug 23, 2012 12:31:08 GMT -5
For instance there are a few Elite 12 Kane figures in the back and an unopened case of Elite 9. I'm sure the E9 Miz and Ryder figures would be nice to have as well as Kane, but we can't put those out. You will probably get lots of for that comment lol.
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Post by YES! YES! YES! on Aug 23, 2012 12:32:26 GMT -5
I hide things all the time when I cant get it. Im super sneaky about it. Hate me for what I do.
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Deleted
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Post by Deleted on Aug 23, 2012 12:38:57 GMT -5
For instance there are a few Elite 12 Kane figures in the back and an unopened case of Elite 9. I'm sure the E9 Miz and Ryder figures would be nice to have as well as Kane, but we can't put those out. You will probably get lots of for that comment lol. Nothing I can do.
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mgwyn
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Post by mgwyn on Aug 23, 2012 12:48:19 GMT -5
Even funnier, Justin Credible and Shane Douglas make more working at Target than 95% of indie wrestlers do wrestling.
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alex316
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Post by alex316 on Aug 23, 2012 12:56:32 GMT -5
You will probably get lots of for that comment lol. Nothing I can do. Indeed.
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tampatoys813
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Post by tampatoys813 on Aug 23, 2012 13:02:16 GMT -5
This ois surely one of the most informative posts in a while. I wish employees of other stores would do this also for forum members
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Post by edge1700 on Aug 23, 2012 13:07:19 GMT -5
Not that this whole topic really affects me much since I usually don't have any issue getting someone to check for me but I just don't understand why an employee can't do what vonhooten said on the last page. If a person comes in looking for a certain figure and the employee goes back, finds that figure and gives it to the person why can't the employee then just take a figure from the shelf and put it back in the stockroom to replace the one they just gave out? I can't see you guys scanning each UPC as you shelf the item to tell the system exactly what figure you are putting out on the shelf. So when the person checks out it's going to take the figure out of inventory from the floor since you said every basic/elite figure has the same DPCI in the system. And since the employee took a figure to the back to replace the one they took it should keep the inventory accurate correct?
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Post by christhegreat on Aug 23, 2012 13:29:10 GMT -5
Not that this whole topic really affects me much since I usually don't have any issue getting someone to check for me but I just don't understand why an employee can't do what vonhooten said on the last page. If a person comes in looking for a certain figure and the employee goes back, finds that figure and gives it to the person why can't the employee then just take a figure from the shelf and put it back in the stockroom to replace the one they just gave out? I can't see you guys scanning each UPC as you shelf the item to tell the system exactly what figure you are putting out on the shelf. So when the person checks out it's going to take the figure out of inventory from the floor since you said every basic/elite figure has the same DPCI in the system. And since the employee took a figure to the back to replace the one they took it should keep the inventory accurate correct? Yeah store employees don't scan items that go on the shelf. I use to work at Wal Mart unloading trucks and over night stocking and we never had to scan jack. We just brought the freight out on the floor, then started unloading it to the shelves. Whatever was left over and would not fit, we sat back on the pallet and would take it to the back. Employee's def could go back and get it for you if asked. As a matter of fact, they are encouraged to make the customer happy and right always. It just comes down to most employee's are lazy or do not know where the items are and don't want to go through the work of trying to dig it out or find the manager to get it for you. That's the truth right there. There is no method and rules to the back stock room like this jlan guy is trying to cover up for. It comes down to finding the right employee that will actually care enough to go back and dig it out for you.
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Deleted
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Post by Deleted on Aug 23, 2012 13:48:18 GMT -5
I forgot Target and Walmart were the exact same store.
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Post by Deleted on Aug 23, 2012 13:52:41 GMT -5
Yes this is true If you were to call Corporate on these lazy people Im pretty sure the store managers are going to get bytched at for not selling every damn piece of product in their store, in a big store every thing must go! why hold on to it in the back room? Come on simple business. If you want to be successful No Customer is to small to help.
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Deleted
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Post by Deleted on Aug 23, 2012 14:01:37 GMT -5
I dont know what Christhelame is talking about, but the majority of TMs aren't lazy. Also a lot of the team members aren't privy or interested with how the DTK system works. They are given enough information to do their job, but knowing how the system works, the DTK level and the how and why doesn't typically interest the regular employee, which Christhelame was a part of at WalMart. Regular joe-schmo doesn't need to know employee. Me? Well I'm the direct supervisor, the second in line on this particular topic.
So, unless you have a productive comment or question...
As far as replacing one on the shelf with one from the back, this could work in theory. Yet again we return to the same thing; they are told not to. They are specifically told 100% do NOT pull stock from the back if there is stock available on the floor. It doesn't distinguish from character selection, color or choice. The direct instruction is not to pull from the back.
Do I agree with it? Nope. Do they pay me a nice wage to just go with it? Absolutely. I would like to help out nice and respectful collectors, but sadly the majority of them are the Simpson's Comic Book Guy nerds that are entitled and demand. I go out of my way to ensure these guys have a more difficult time to get what they are on the market for because where I do get a nice wage to not argue with Target's policies, I do not get paid enough to deal with these goofs. I'd much rather help a guy who collects but has a sense of decency, and sadly, knows taking a shower is a good thing.
You guys post your experience running into other collectors, but I have a few doozies about them as well.
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Deleted
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Post by Deleted on Aug 23, 2012 14:03:28 GMT -5
Yes this is true If you were to call Corporate on these lazy people Im pretty sure the store managers are going to get bytched at for not selling every damn piece of product in their store, in a big store every thing must go! why hold on to it in the back room? Come on simple business. If you want to be successful No Customer is to small to help. False. Would the STL get a phone call? No, likely not from one singular customer complaint. Also if it was "Employee #2 refused to get my Disel figure from the back whaaaaaa" then the STL would say "ok, the Team Member followed specific instructions and did exactly what best practice dictates. Good for the Team Member."
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Deleted
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Post by Deleted on Aug 23, 2012 14:07:32 GMT -5
Yes this is true If you were to call Corporate on these lazy people Im pretty sure the store managers are going to get bytched at for not selling every damn piece of product in their store, in a big store every thing must go! why hold on to it in the back room? Come on simple business. If you want to be successful No Customer is to small to help. Exactly what I am referring to: abrasive collectors. Why are these people lazy? Why are you being so abrasive? There is simply no need for it; they are following what they are instructed to do, as good employees do. Do they want to potentially lose their job to get you a toy? No. Target's policy is if there is stock on the floor then there is stock available, regardless of style, color, selection. Period.I'm about done with this thread and these abrasive posters. There are ways around it, there is also a wealth of information regarding Q4 and the Christmas rush, but I'm about done with this now. Forget trying to help people who refuse to read what the policy is when I've stated it more than twice.
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Deleted
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Post by Deleted on Aug 23, 2012 14:13:04 GMT -5
This ois surely one of the most informative posts in a while. I wish employees of other stores would do this also for forum members Thank you. +1
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Scotty Flamingo
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Post by Scotty Flamingo on Aug 23, 2012 14:25:08 GMT -5
In this day and age everything is computerized. So pulling stuff from the back won't hurt anything. As shipments come in they are scanned into the computer which updates the amount in stock and then put out on to the shelves. Then the amount is deducted as they are scanned on the register. So unless the store is having a lot of product stolen they will have no problem. This is also why you still see no new product if it is hidden in the store since it is still considered in stock on the computer.
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