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Post by Nivro™ on Dec 10, 2012 23:55:50 GMT -5
He tore his quad. This is seriously the most proving evidence that Mattel makes the most realistic wrestling figures of all time!!
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bharrisfan
Main Eventer
Joined on: Oct 10, 2010 1:00:19 GMT -5
Posts: 2,049
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Post by bharrisfan on Dec 11, 2012 0:53:40 GMT -5
from the dude with the broken liz foot i can definitely sympathize with the being done with mattel sentiment....or at least seriously backing off the loads and loads of mattel products i purchase. theres just something seriously off putting/disheartening about an expensive/rare/hard to get figure **falling apart** in your hands and having absolutely *no one* to answer for it or worse the answer is: "you bought it at your own risk **go yourself**"
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peghound
Superstar
Joined on: Aug 27, 2012 0:43:35 GMT -5
Posts: 964
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Post by peghound on Dec 11, 2012 0:56:56 GMT -5
My new Ziggler's ankle is effed.
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PVA
Main Eventer
Too hot to handle and too cold to hold
Joined on: Apr 12, 2004 15:33:20 GMT -5
Posts: 3,143
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Post by PVA on Dec 11, 2012 13:45:40 GMT -5
powers of pain 88-
Sucks what happened; however I am going to play devils advocate rather then give you the 100% sympathy you are looking for just to be different. Don't take offense cuz it does suck you got a broken fig and seemingly poor assistance from mattel.
1) You never mentioned WHY you had to argue with mattel about getting the coo hhh fig. Did you send off your UPCs late? And they did in fact send you one (that's actually Good Customer service)
2)are you sure you contacted the right mattel representative? They kept saying you had the wrong number, perhaps you did have the wrong number. Just because its a mattel employee doesn't mean its an employee of the department that is authorized to assist with the resolution you are wanting.
3) Its NOT what you say but HOW you say it. Be professional, polite and say please and thank you and people are more likely to want to help you. Even if you know they are 100% in the wrong.
4) If I were to ask the Mattel rep you talk to what was said and then asked you what was said; The truth is always in the middle.
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Deleted
Joined on: Oct 1, 2024 4:40:16 GMT -5
Posts: 0
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Post by Deleted on Dec 11, 2012 14:02:23 GMT -5
Sounds Annoying but all in all they good a great job!
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Post by jimmy1873 on Dec 11, 2012 16:23:23 GMT -5
He tore his quad. This is seriously the most proving evidence that Mattel makes the most realistic wrestling figures of all time!! I am going to break my diesels leg now for the same effect,I'll give you a lol for that
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SuperBradOPig
Main Eventer
Hello there.
Joined on: Nov 23, 2012 18:12:22 GMT -5
Posts: 1,102
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Post by SuperBradOPig on Dec 11, 2012 19:28:25 GMT -5
woah! Put it back in the box and give it back
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Deleted
Joined on: Oct 1, 2024 4:40:16 GMT -5
Posts: 0
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Post by Deleted on Dec 12, 2012 0:47:35 GMT -5
Man, that sucks so bad. I've never heard a leg snapping off of a figure before. I hope you able to get some king of refund for all the trouble they have put you through.
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savagepoffo
Main Eventer
Old School 4 Life!
Joined on: Jul 20, 2012 0:30:40 GMT -5
Posts: 1,559
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Post by savagepoffo on Dec 12, 2012 2:30:22 GMT -5
Sucks man.....
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Deleted
Joined on: Oct 1, 2024 4:40:16 GMT -5
Posts: 0
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Post by Deleted on Dec 12, 2012 16:06:29 GMT -5
powers of pain 88- Sucks what happened; however I am going to play devils advocate rather then give you the 100% sympathy you are looking for just to be different. Don't take offense cuz it does suck you got a broken fig and seemingly poor assistance from mattel. 1) You never mentioned WHY you had to argue with mattel about getting the coo hhh fig. Did you send off your UPCs late? And they did in fact send you one (that's actually Good Customer service) 2)are you sure you contacted the right mattel representative? They kept saying you had the wrong number, perhaps you did have the wrong number. Just because its a mattel employee doesn't mean its an employee of the department that is authorized to assist with the resolution you are wanting. 3) Its NOT what you say but HOW you say it. Be professional, polite and say please and thank you and people are more likely to want to help you. Even if you know they are 100% in the wrong. 4) If I were to ask the Mattel rep you talk to what was said and then asked you what was said; The truth is always in the middle. 1) i had to argue with them because they said my receipt was not the original. I think the manager got sick thame pointing out that i would not go through all of the hastle i did and drive for a hour to get a reprinted receipt to not send it. I also was unaware of this promotion when i purchased most of the figures i was using since my tru never put up anything about it. So i pointed that out. I also pointed out that i made it a point to ask if that was going to be ok before i drove a hour each way to get the receipt. 2) it may not have been the right rep. I just said enough of the story here to show the hastle i was put through. Point is the question was is this mattel why would their be a pause? Also when she said the third time she was the wrong person i asked he who the right person wouod be and what their extension was. She still had no idea. Then the excuse for poor customer service was that they hire 1500-2000 temps to work the phone for the holidays. Not a good excuse if you as me maybe you should train them before you let them take calls. No i was not rude enough to tell them that. 3) you are correct its not what wou say its how you say it. I personally feel i was calm for all of the hastle i had been put through. I did not raise my voice or yell. My girlfriend actually thought i remained calm... anyways thanks for the input from everyone. They offered to send a replacement when i ship the other back then emailed me shipping labels i cant use since i no longer have access to my printer. Owell no big deal i have glue it will do the job just fine. My biggest point was that i have spent atleast $2000 in 6 months or less with them on wrestling figures alone and this is how you get treated. Its fine though they showed their true colors and proved its all about the money. Also like you said the truth is in the middle, but i also have no reason to lie. What do i gain sympathy? What bank can i cash that in at? So like i said i have no reason to lie.
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Post by PJ on Dec 12, 2012 16:25:23 GMT -5
Well, in fairness if you called corporate they very well may not have an extension for services as it is probably a different facility...as for the return label that's how most companies work now it's not their fault you don't have access to a printer. But don't you have a family member or friend that you could forward it to to print out for you? At least they said they'll send you a new one once you mail back the broken one. That's actually more than I thought they would do. lol
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PVA
Main Eventer
Too hot to handle and too cold to hold
Joined on: Apr 12, 2004 15:33:20 GMT -5
Posts: 3,143
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Post by PVA on Dec 12, 2012 19:50:39 GMT -5
powers of pain 88- Sucks what happened; however I am going to play devils advocate rather then give you the 100% sympathy you are looking for just to be different. Don't take offense cuz it does suck you got a broken fig and seemingly poor assistance from mattel. 1) You never mentioned WHY you had to argue with mattel about getting the coo hhh fig. Did you send off your UPCs late? And they did in fact send you one (that's actually Good Customer service) 2)are you sure you contacted the right mattel representative? They kept saying you had the wrong number, perhaps you did have the wrong number. Just because its a mattel employee doesn't mean its an employee of the department that is authorized to assist with the resolution you are wanting. 3) Its NOT what you say but HOW you say it. Be professional, polite and say please and thank you and people are more likely to want to help you. Even if you know they are 100% in the wrong. 4) If I were to ask the Mattel rep you talk to what was said and then asked you what was said; The truth is always in the middle. 1) i had to argue with them because they said my receipt was not the original. I think the manager got sick thame pointing out that i would not go through all of the hastle i did and drive for a hour to get a reprinted receipt to not send it. I also was unaware of this promotion when i purchased most of the figures i was using since my tru never put up anything about it. So i pointed that out. I also pointed out that i made it a point to ask if that was going to be ok before i drove a hour each way to get the receipt. 2) it may not have been the right rep. I just said enough of the story here to show the hastle i was put through. Point is the question was is this mattel why would their be a pause? Also when she said the third time she was the wrong person i asked he who the right person wouod be and what their extension was. She still had no idea. Then the excuse for poor customer service was that they hire 1500-2000 temps to work the phone for the holidays. Not a good excuse if you as me maybe you should train them before you let them take calls. No i was not rude enough to tell them that. 3) you are correct its not what wou say its how you say it. I personally feel i was calm for all of the hastle i had been put through. I did not raise my voice or yell. My girlfriend actually thought i remained calm... anyways thanks for the input from everyone. They offered to send a replacement when i ship the other back then emailed me shipping labels i cant use since i no longer have access to my printer. Owell no big deal i have glue it will do the job just fine. My biggest point was that i have spent atleast $2000 in 6 months or less with them on wrestling figures alone and this is how you get treated. Its fine though they showed their true colors and proved its all about the money. Also like you said the truth is in the middle, but i also have no reason to lie. What do i gain sympathy? What bank can i cash that in at? So like i said i have no reason to lie. Fair enough. I believe you had a poor experience and that sucks. I was just trying to bring up possible explanations or an oversight. I was not trying to question your claim. Glad you got it somewhat resolved. Good Luck
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