moody2j
Mid-Carder
It's Not Showing Off
Joined on: Aug 1, 2012 19:52:50 GMT -5
Posts: 206
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Post by moody2j on Mar 29, 2013 15:25:20 GMT -5
I just bought the 4 figures required to build Teddy, and I didn't receive the glasses he wears. Has anyone else had this problem? Will Mattel send me a replacement? I emailed them, but I've never had to deal with their customer service before, so I'm asking the community for advice. Thanks!
Problem resolved thanks to the community, and specifically PJ!
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Post by mrhoss on Mar 29, 2013 15:33:54 GMT -5
Not trying to troll or ask the obvious but did you check the plastic tray? IIRC, they were taped to it. They are tiny and hard to see, I'm surpised I haven't lost my pair.
I doubt they will send a replacement. They send vouchers for broken figures but I'm not sure what they do for missing pieces. If it's possible, I'd take it back to TRU for an exchange.
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moody2j
Mid-Carder
It's Not Showing Off
Joined on: Aug 1, 2012 19:52:50 GMT -5
Posts: 206
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Post by moody2j on Mar 29, 2013 16:01:57 GMT -5
Yeah, I checked all 4 trays thoroughly because I was sure that I wasn't seeing them.
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Post by RybackV1 on Mar 29, 2013 16:05:03 GMT -5
I lost my glasses about 2 days after buying them. Luckily I found them about a week later and glued them on. They honestly make or break the figure imo.
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moody2j
Mid-Carder
It's Not Showing Off
Joined on: Aug 1, 2012 19:52:50 GMT -5
Posts: 206
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Post by moody2j on Mar 29, 2013 16:19:04 GMT -5
Yeah the figure doesn't look the same without the glasses. I've got to figure something out.
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MELO
Main Eventer
Member formerly known as melomano
Joined on: Jul 25, 2012 19:00:46 GMT -5
Posts: 1,162
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Post by MELO on Mar 29, 2013 16:49:48 GMT -5
I almost threw them out when I first opened Del Rio... but luckily I caught a glimpse of the black temples
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Post by PJ on Mar 29, 2013 16:58:17 GMT -5
They are packed next to the head on the plastic insert and are easy to miss.
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moody2j
Mid-Carder
It's Not Showing Off
Joined on: Aug 1, 2012 19:52:50 GMT -5
Posts: 206
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Post by moody2j on Mar 29, 2013 17:26:16 GMT -5
Now that we've established my complete lack of sight, I found them sitting in the packaging. Thanks, PJ for telling me exactly where they were. I could have sworn I checked there, but low and behold they were still in the packaging. Thanks, guys!
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Post by onleeone643 on Mar 30, 2013 2:29:32 GMT -5
You had us worried there for a moment.
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Post by PJ on Mar 30, 2013 8:18:52 GMT -5
No problem. Glad it worked out for you
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