Does a Walmart manager have this kind of power?

Sounds like your being a bit of a pain in the ass, no need to make people go search in the back

I'm going to add that I never encountered this, and the Walmart I went to yesterday.... I made a thread about Walmart discoutinueing elites. Lady brought a case out and has 3 figures of the 8 already on the shelf.

As far as a count is concerned, it's stored in there system. They do one monthly, but for an item that's going to be discontinued.... Please!! At Walmart.... Always play the "corporate" card!

Another thing. It was pretty rude of him to dangle it like a carrot.

It makes plenty of sense to empty a box when one is stocking a shelf; keeping a half empty box of products in the back doesn't make sense.

Man, you sound like a real peach to deal with...if a customer were being rude over toys, I wouldn't help them out either. Even if they did threaten me with tattling.

Well, invoking the title of the general manager typically does get a pretty good response - at least gets those people jumping....

I recall going to Wal Mart to purchase WrestleMania XX on DVD on the release date.... I specifically went there because they usually had them out on the day of release AND they were generally cheaper....

I went in the evening... and all through the store - I saw posters advertising the release date.... and on the TV's in the electronics department, they were playing ads continuously advertising that "TODAY" was the day the DVD comes out, etc...

Only one thing... they didn't have the DVD.... when I asked to speak with customer service (to see if they had them somewhere and just hadn't put them out) they said they knew nothing about it. I pointed out that they had various posters throughout the store - and the ads were playing on the store TV's! The said they had no idea it was supposed to come out that day and they had no clue when they'd get it.

I asked them for the store ID number and took down their names - then went home and looked up their District Manager and sent him an e-mail personally - explained that the store had ads all over the place - but the staff knew nothing about it. I ended by telling him that I went to F.Y.E. to get the DVD....

Well, Wal Mart customer service called my house every day for a week after that - apologizing profusely for the mixup and seeing if I still wanted to buy the DVD. I was at work and never got to speak to anyone personally - but the message definitely got across.

I wasn't so irritated that they didn't have the DVD - but I was irritated that they had ads all over the store for it and the staff didn't have any information.

So, the moral... - when they fail - use the DM, usually you'll get a response....

they are wrong

The dude just flat out didn't like you. 

My wife is a district manager for 14 girl's/women's retail stores. She would have absolutely rather have made the sale and let the customer look thru the boxes. But only if you were somewhat respectful and used some freaking manners. Then again, she rarely deals with customers face to face, so a manger would probably have called her and asked. But a billion dollar mega giant like WM can get away with it. There's a reason they are in the top 10 in worst customer service, and in worst places to work surveys, annually.

I work at a WalMart store and we are told by management and our inventory control team that 'if the full case won't go on the shelf, don't put it out". The only exception being if the peg that something hangs on or the facing that its given won't hold a full case when its empty. In situations like that we are allowed to break the case.




I always hate hearing about WalMarts customer service being bad. I'm always very nice to my customers, even when they're not nice to me. I usually go out of my way to help try to find what they're looking for or more information about what they're looking for. But I know there are many many others out there that don't focus on customer service and give attitude toward the customers. And more recently the stores are trying to run with less workers and it causes the customers to be mad cause they can't find the help they need. And then when they do find one of us they are already mad, and thats never a good situation. But again, I know there are others out there that don't practice good customer service, but there's at least one WalMart employee that does.....unfortunately for the customers, I can only work at one store at a time lol.