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Post by Deleted on Jan 17, 2015 0:53:20 GMT -5
Got a IKEA detolf display case like I have seen on here many times. Let me start with saying this thing is junk and I don't know why it is so highly recommended. The base pieces are that glued together sawdust crap wood. When putting mine together they kept breaking I had to get another piece of solid wood cut it to size and make my own bottom base piece. Then my back glass piece was shattered in the shipping box when i got it and my door piece was all chipped up. Tried calling IKEA customer service twice a day for 2 weeks only to be on hold for 2 hours each time and finally say screw it and hang up. Then I tried their Corprate customer service which is just a answering machine with a message saying you would be contacted back within 24 hours and to leave your name and contact info. The only problem is they don't contact you back. So how can I get this problem resolved or am I just out the $70 for the case and $100 for the shipping?
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Post by ~*Young $ Money*~ on Jan 17, 2015 0:54:58 GMT -5
Seems like yours was more shipping problems than anything. I have 3 of them and have never had an issue
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Post by Deleted on Jan 17, 2015 1:08:54 GMT -5
Seems like yours was more shipping problems than anything. I have 3 of them and have never had an issue The crappy quality parts and lack of customer service are not a shipping problem. Yes the broken glass is a shipping problem. |
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Post by The Mask of Truth on Jan 17, 2015 2:29:54 GMT -5
Dolph Sniffler is this you again?...  |
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Nate
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Post by Nate on Jan 17, 2015 2:32:49 GMT -5
I have 3 of these as well and never had an issue either. That sucks about the glass being broken. I've had to return stuff to Ikea before and they've had great customer service so this surprises me. I'm sure they will send a replacement if you ever do get a hold of them.
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Post by Duck Holliday on Jan 17, 2015 6:47:10 GMT -5
I have one custom built shelf that's amazing and one Ikea Shelf. I spent about the same on lumber as I did the Ikea shelf. The Ikea shelf is a piece of junk by comparison, but once it was assembled and sitting in once place is was decent. When I had to move transporting the Ikea shelf was a bit worrisome cause its structural integrity is lacking, but it made the trip and once again is fine now that its in one spot. I don't think people generally consider Ikea to be high quality stuff, but it sounds like you got a notably bad set/product. Here a video illustrating... Stuff?  Also, if you spent $170... I'd stay on that line to get it resolved, but that's a lot of money for me. |
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Post by Deleted on Jan 17, 2015 7:09:59 GMT -5
I had these and they looked awesome, were simple to put together and NEVER had an issue. If I still lived in my previous home I'd still have them, but space is at a premium, so cant have 5 or 6 of those bad boys, but defo would recommend them
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Post by Deleted on Jan 17, 2015 8:17:49 GMT -5
Hate to day it but I agree with the op. Everyone raves about tht thing so I had a friend grab me one on a trip to Long Island. I got it factory sealed with no shelves. Was on hold for 75 mins before they said I had to bring the entire thing back to the store and give a reference number to get the shelves out of another box. When I finally receieved it all I realized the side supports were cracked pieces of crapplastic. It all held together somehow, I used it for 2 months, hated it and gave it to my uncle for his ww2 stuff.
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JoeRocco420
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Post by JoeRocco420 on Jan 17, 2015 8:29:13 GMT -5
I love mine. Never had a problem. I would also never pay to have one shipped. I even broke a pane odd glass on one while putting it together and returned the broken piece no problem. Told them it came out the box broken
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Post by MrPerfect25 on Jan 17, 2015 9:34:38 GMT -5
Sounds like you got a defective one among the thousands and thousands of good ones that have been sold. Sucks customer service is not coming through. That's extremely frustrating. However why was shipping $100?! Where the hell do you live, the moon?
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ClassicCollector
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Post by ClassicCollector on Jan 17, 2015 9:37:07 GMT -5
This topic needs to be moved away from the Mattel board....
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Post by wrestlingdelorean on Jan 17, 2015 10:22:52 GMT -5
I have two. No problems with either. Instead of calling, maybe go to the store and return it?
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Nate
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Post by Nate on Jan 17, 2015 10:32:13 GMT -5
Sounds like you got a defective one among the thousands and thousands of good ones that have been sold. Sucks customer service is not coming through. That's extremely frustrating. However why was shipping $100?! Where the hell do you live, the moon? Because they need to pay two delivery men to carry the damn thing! seriously though, the box is almost 5 feet long and probably weighs 40-50 Lbs so shipping would be crazy expensive. |
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Post by T R W on Jan 17, 2015 10:39:37 GMT -5
The biggest mistake is ordering it and having it shipped. It's a very large item and heavy so shipping would be outrageous and more than the cost of the item itself.
These shelves are only great and worth it because of the low cost. They are $65. Of course they aren't going to be solid wood. If it were made from high quality parts it would be a $300 - $500 item or more. So for young collectors looking to display collectibles, it's perfect. Low cost and decent quality. If put together properly, they are pretty sturdy and look just fine.
Your only options for a return are going to be to either find an Ikea store and return it there, or to tough it out and wait on hold until they answer. Even then they will likely advise you to ship it back to them for a refund, and may require you to pay the shipping. Hard to say.
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Post by bababooey on Jan 17, 2015 12:58:27 GMT -5
I put 4 of them together in one day with no problem. You aren't gonna get better than these for the price point. If you want solid wood, it's gonna be a lot more expensive.
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Post by Deep Figure Value on Jan 17, 2015 22:53:00 GMT -5
I hate to be the one to tell you this, but ALL Ikea furniture is particle board.
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Post by JC Motors on Jan 18, 2015 8:08:54 GMT -5
I hate to be the one to tell you this, but ALL Ikea furniture is particle board. Really? I didn't know that |
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Post by jayrod2009 on Jan 18, 2015 22:06:05 GMT -5
I own two and swear by them. At $67 each, you can't get a better glass display case at a better price.
Like stated before, if it cost $170 for shipping, I would be on hold for 5 hours for the replacement. They have an email system too.
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Post by Boy Wonder on Jan 19, 2015 22:56:37 GMT -5
Great, now I really want some Swedish meatballs.
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👑🇵🇭⭐️
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Post by 👑🇵🇭⭐️ on Jan 20, 2015 0:59:35 GMT -5
These display cases are a great value. It sounds like a rare, but preventable situation. I thought about having 2 Detolfs delivered, but found out that the delivery was going to cost more than the price of 1 Detolf. I didn't even think about possible damage during delivery. Glad I decided to call my Brother and pick them up ourselves.  Plus the Swedish Meatballs was worth the trip!! |
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I dont know good luck 
