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Post by The Everlasting Spirit © on Mar 28, 2016 10:50:52 GMT -5
Just a completely random question. In the US is the liability of the product with the Manufacturer and therefore your right as the consumer with regards to resolving faulty products with the manufacturer rather than the seller/retailer? The only reason I ask is that in the UK your contract of sale is solely between you (the consumer) and the retailer. The retailer must deal with your claim and cannot ask you contact the manufacturer (although you can do if via your own choice and the manufacturer may offer to help). The retailer must then refund or replace the faulty product (or opt to repair after a certain period of time) and they then take up with the manufacturer (a bit like a chain) but means the consumer has a right to a quick and simple return process. I'm just curious to know! Retailers are only legally responsible to follow their own return guidelines which have to be clearly posted someplace customers can see. Most manufacturers in the US would rather consumers deal with them so any long reaching legal issues can be headed off. Most retail stores will gladly deal with customers issues but they do not have to most of the time. I recently had a customer call about a swing set they purchased over a year ago which broke during a windstorm. The manufacturer told them they were out of their years coverage and the customer did not buy the extended warranty so we were off the hook for the cost of repairs. We went ahead and ordered the needed parts for them. Hmm interesting... thanks for the info! Can see the pro's & cons both sides.
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Post by jayrod2009 on Mar 28, 2016 11:13:53 GMT -5
i posted the pic on ig i'll tag u zdb then you can post ot on here Got ya lol So... All this over a tiny micro paint chip?
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Post by ZDB on Mar 28, 2016 11:15:29 GMT -5
Got ya lol So... All this over a tiny micro paint chip? The laces should be pained on the inside of his arm not the outside
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gawd6sic6™
Main Eventer
" I cross the lines you love to hate "
Joined on: Jan 13, 2009 13:50:08 GMT -5
Posts: 4,868
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Post by gawd6sic6™ on Mar 28, 2016 13:40:09 GMT -5
Got ya lol So... All this over a tiny micro paint chip? His figure has 2 left forearms.
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Post by jayrod2009 on Mar 28, 2016 15:15:18 GMT -5
Ok. Thats different.
That happened with my Jakks AD Test I bought from KB Toys. He had two left hands.
I'm sure RSC or Mattel would replace this.
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