tagg
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Joined on: Sept 1, 2013 10:36:49 GMT -5
Posts: 114 
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Post by tagg on Jan 26, 2017 16:12:05 GMT -5
 I turned my ultimate warrior's wrists for the first time and they both broke off! I don't know how to contact Mattel. I am wondering how would I go about getting a refund or something? |
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Post by jayrod2009 on Jan 26, 2017 16:16:08 GMT -5
Look on the back of the box for contact info. You'll need the barcode/UPC from the box as well as your reciept, social media passwords for background refference, a photo of the back of your SSI card, the last 3 digts from your State ID, but it can only be a California ID. You must also submit your three top wants so when no refund is issued, Bill can also tell you 3 of your top 3 will never happen.
#HeelBill.
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matikmanik
Mid-Carder
Joined on: Jan 17, 2017 12:13:34 GMT -5
Posts: 140
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Post by matikmanik on Jan 26, 2017 16:21:46 GMT -5
You need to prepare your - Copy of your purchase receipt
- Proof Of Purchase
Before calling this number:
1-800-524-8697
Standard Business Hours
Monday - Friday
9 AM to 6 PM Eastern Time
I turned my ultimate warrior's wrists for the first time and they both broke off! I don't know how to contact Mattel. I am wondering how would I go about getting a refund or something? |
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Post by retrojordanwwefigure on Jan 26, 2017 16:22:42 GMT -5
Bottom of your box should have a website service. Mattel .com
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Thebigdog621
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Joined on: Nov 19, 2013 18:30:50 GMT -5
Posts: 290
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Post by Thebigdog621 on Jan 26, 2017 16:25:43 GMT -5
If you bought it at a big box store return it for an exchange. The same thing happened to my Bobby Heenan when I opened it and Target let me swap it out the very next day.
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Post by qdogg on Jan 26, 2017 16:31:06 GMT -5
somebody give this guy a hand lol
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tagg
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Joined on: Sept 1, 2013 10:36:49 GMT -5
Posts: 114
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Post by tagg on Jan 26, 2017 16:39:53 GMT -5
OK thank you guys. I bought it off of Amazon. I will contact Mattel soon.
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tagg
Mid-Carder
Joined on: Sept 1, 2013 10:36:49 GMT -5
Posts: 114
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Post by tagg on Jan 26, 2017 16:43:22 GMT -5
Box is in terrible shape and do not have the original Amazon box.
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Deleted
Joined on: Jun 26, 2024 2:11:59 GMT -5
Posts: 0
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Post by Deleted on Jan 26, 2017 16:44:58 GMT -5
Box is in terrible shape and do not have the original Amazon box. You don't need the original amazon box. If it's a recent purchase, just tell them that the packaging was in terrible shape and that when you removed the figure from it, he fell apart. They're usually good about returns. |
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Post by Fighter Hayabusa on Jan 26, 2017 16:48:35 GMT -5
You don't need the original Amazon box to send it back. Any box will do. You're gonna have to ship it to Mattel and who knows how long that process will take. Amazon is quick and easy. If you call them, sometimes they tell you just to keep it.
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matikmanik
Mid-Carder
Joined on: Jan 17, 2017 12:13:34 GMT -5
Posts: 140
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Post by matikmanik on Jan 26, 2017 16:48:41 GMT -5
Normally Mattel will replace the product based from their manufacturer's warranty. (hope they have enough inventory for it) OK thank you guys. I bought it off of Amazon. I will contact Mattel soon. Processing time is around 3 weeks (or depending on inventory replacement level) |
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Post by JC Motors on Jan 26, 2017 18:01:52 GMT -5
somebody give this guy a hand lol Ba Dum tiss |
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Post by BadGirlRyleigh on Jan 26, 2017 19:56:12 GMT -5
Normally Mattel will replace the product based from their manufacturer's warranty. (hope they have enough inventory for it) OK thank you guys. I bought it off of Amazon. I will contact Mattel soon. Processing time is around 3 weeks (or depending on inventory replacement level) Pretty sure they just give a voucher equal to the price paid |
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Post by Mox on Jan 26, 2017 20:04:09 GMT -5
I don't get how they broke. Are the hand pegs too small for the holes? Do they just fall out when you put them back in? So you twisted both of the hands and they just fell off? Why can't you just put the hands back on?
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tagg
Mid-Carder
Joined on: Sept 1, 2013 10:36:49 GMT -5
Posts: 114
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Post by tagg on Jan 26, 2017 20:21:10 GMT -5
I don't get how they broke. Are the hand pegs too small for the holes? Do they just fall out when you put them back in? So you twisted both of the hands and they just fell off? Why can't you just put the hands back on? The head of the peg broke off inside of the figures forearms. Now it is just like a line instead of the head on it. |
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Post by mrhoss on Jan 26, 2017 20:29:04 GMT -5
Same thing happened to one of my Entrance Greats HHH. I think paint from the wristband gets inside the hole and the peg can't turn. It just twists and breaks.
Usually hot water helps if you notice a wrist not turning correctly.
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champofakind
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Joined on: Dec 1, 2010 12:41:23 GMT -5
Posts: 2,674
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Post by champofakind on Jan 27, 2017 16:49:27 GMT -5
This is what happened to my lost legends Warrior too. Right out of the package his right hand just fell off. Same day I got elite 45 Rollins whos sides were splitting just from moving his arms..along with a huge rattler in him. Probably worst day of being a collector both got returned to the store.
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matikmanik
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Joined on: Jan 17, 2017 12:13:34 GMT -5
Posts: 140
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Post by matikmanik on Jan 27, 2017 19:33:50 GMT -5
OK thank you guys. I bought it off of Amazon. I will contact Mattel soon. Were you able to talk to them? |
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Post by CampCornette on Jan 27, 2017 20:30:21 GMT -5
I feel like you tried to do a hand swap without heating it enough and cooked up a bogus story. How could both wrists snap off at a simple move?
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tagg
Mid-Carder
Joined on: Sept 1, 2013 10:36:49 GMT -5
Posts: 114
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Post by tagg on Jan 27, 2017 20:34:49 GMT -5
I feel like you tried to do a hand swap without heating it enough and cooked up a bogus story. How could both wrists snap off at a simple move? I customize figures all of the time and know how to properly do so. The pegs just snapped. |
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I turned my ultimate warrior's wrists for the first time and they both broke off! I don't know how to contact Mattel. I am wondering how would I go about getting a refund or something?
