[RETRO] Wrestling Megastars by Epic Toys

I requested a refund on my big daddy preodrder the day wrestlingtrader put out the update from chella on the 27th Sept.
I messaged and emailed several times since and not had any refund back at all. Wrestlingtrader has been brilliant and replied to me saying they would pass this on but bathing at all from chella. I mean over 2 weeks is more than long enough to process the refund and the biggest problem for some is it well over the paypal recovery help period.
If you post a refund is possible do it in a reasonable amount of time its very disappointing and its this that is burning so many bridge's with their customers

That's pretty terrible news, and so far, I've had no replies from Wrestling Trader, or from Chella, whom I contacted a number of weeks ago.

I'm happy to give Wrestling Trader a week or so, as they're probably getting a fair few emails, but hopefully I hear back soon. I definitely recall seeing a post about them offering refunds, so you've got to imagine they'll come through on that.

Fingers crossed. The reply I had from wrestlingtrader said that they couldn't actually do the refunds and that was down to chella. Sent another email to both today chasing my refund so we'll have to see what happens. So sad that it's turning people on what was a great product and can only hope things turn around eventually and it's not too late.

It sounds like the issues have been due to a ‘rep’/ middle man….this is not an uncommon issue - I was consulting a client who had a few million pounds tied up in some industrial fishing boats being manufactured (although in Phillipines, not China) and the rep/ middle man had disappeared with a lot of the money while the boats had not been completed.
My client was having to go through all kinds of legal processes to get things sorted out.

In my mind it sounds like Chella may have had similar issues; which could also explain the need to change factories ( which could also be due to quality issues).

So in contrast to a lot of the anxiety and/ or doom mongering, I think it seems more likely that Chella are trying to get everything back on track and still plan to release everything - and in their mind the best way to streamline their focus to that end is to pass on distribution and direct customer communications.

Makes sense to me.

Don’t buy it that there’s an issue with the middle man. Hornswoggle’s figure seemingly has a pretty quick turn around from announcement to release if it’s it believed that it’s being shipped in November. Which is a total joke and spits in the face of people who have year old preorders with no communication.

Spoke to my bank and for this kind of transaction ie not tickets then 120 days is the cut off for a chargeback refund.

So either we wait and hope Chella comes up with the goods, get w refund from them or maybe band together to form legal action.

I’m still waiting on 6 from wrestling trader and 4 from chella. The last figure I paid for was gangrel. Stopped after that and I’m glad I did

Check what you should report to Trading Standards

You should report a business to Trading Standards if they sold you something:

they scammed you - for example, you paid for something online that you didn’t receive and you couldn’t contact the seller