jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 26, 2021 5:37:12 GMT -5
I think I heard him say somewhere it was like a re stocking fee. It's pretty silly but not unheard of especially if retailers don't want to get stuck with products they ordered specifically for someone to then get canceled. He also said if you send them a cancelation request it will be honored but may take time because of their backlog. I'm also strongly considering canceling my orders and getting them elsewhere but the idea if paying the fee is bothersome. But usually a restocking fee is on items being returned, not pre-orders (which show no signs of ever showing up) being cancelled. I just can't imagine that figures which were released last year still have not shown up to them...Makes zero sense. Even if the figures haven't shown up he has still ordered and payed for them and with Mattel obviously prioritizing bigger stores over small independent ones many people have canceled their orders when they showed up at Wal-Mart. This basically leaves him stuck with product he ordered specifically for people who pre ordered that he now may not sell. That's why I understand why some small businesses may do that even though I don't like it.
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jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 26, 2021 5:44:30 GMT -5
I, too, am on the verge of cancelling my preorders with them. I defended them at first, but that was because I didn't expect them to take this long. It baffles and frustrates me that it is taking this long.. I'm also beyond frustrated but the blame falls on Mattel for this. Because of them we are screwed with late or possibly canceled orders and a potential fee if we cancel and also his business will also suffer with negative reviews and perception and potential stock he might eventually get but now won't be able to sell. I don't want to keep defending him while also on the verge of canceling myself but I can still see all sides of the argument. Mattel is a crapcompany that cannot even get orders fulfilled properly for big chain retailers and certainly doesn't care about smaller stores considering he has been unable to get information and responses from them.
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Post by TheChamp617 on Apr 26, 2021 10:27:27 GMT -5
I, too, am on the verge of cancelling my preorders with them. I defended them at first, but that was because I didn't expect them to take this long. It baffles and frustrates me that it is taking this long.. I'm also beyond frustrated but the blame falls on Mattel for this. Because of them we are screwed with late or possibly canceled orders and a potential fee if we cancel and also his business will also suffer with negative reviews and perception and potential stock he might eventually get but now won't be able to sell. I don't want to keep defending him while also on the verge of canceling myself but I can still see all sides of the argument. Mattel is a crap company that cannot even get orders fulfilled properly for big chain retailers and certainly doesn't care about smaller stores considering he has been unable to get information and responses from them. What you said pretty much summarizes my thoughts. I defended them because it is ultimately Mattel's fault, while at the same time, the guy running NMC has always been very nice to me. However, I can't keep defending them if I don't have the merchandise to justify doing so because my defense may end up persuading people to order from them and they, too, would become frustrated like we are. On a positive note, I ordered the Fan Takeover Ricky Steamboat Elite off Amazon last night.
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Post by A-Rob on Apr 26, 2021 20:50:00 GMT -5
I've basically given up hope with that site, never ordering from there again. How would you cancel pre orders??
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jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 27, 2021 6:44:16 GMT -5
I've basically given up hope with that site, never ordering from there again. How would you cancel pre orders?? Send them an email and make sure to include the order number. I'm not sure if they have a category specifically for cancelations.
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Post by Bandalero on Apr 27, 2021 12:31:13 GMT -5
I feel your pain guys, I don't know what's the deal there. He gets on facebook and posts a complete thesis on why they are so back-logged almost every other day, keep telling us to check the website for latest info, but forever things are static at "(PRE-ORDER) ESTIMATED ARRIVAL JANUARY 2021" - Like if you're going to force us to check the website, why don't you update the website? Take down January, change it to May or something. Nothing for this long a time is incredibly frustrating. And he's so back-logged yet every single day he's advertising new pre-orders...I don't get it.
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jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 27, 2021 19:52:09 GMT -5
I feel your pain guys, I don't know what's the deal there. He gets on facebook and posts a complete thesis on why they are so back-logged almost every other day, keep telling us to check the website for latest info, but forever things are static at "(PRE-ORDER) ESTIMATED ARRIVAL JANUARY 2021" - Like if you're going to force us to check the website, why don't you update the website? Take down January, change it to May or something. Nothing for this long a time is incredibly frustrating. And he's so back-logged yet every single day he's advertising new pre-orders...I don't get it. I see he's also posting frequently about new arrivals too so I wish Mattel would get their head out of you know where. If I were him I'd get rid of the cancelation fee for WWE figures and cancel his orders considering they probably haven't been shipped yet.
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HandsomeHollywood
Main Eventer
Joined on: Mar 6, 2005 20:55:01 GMT -5
Posts: 4,979
Member is Online
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Post by HandsomeHollywood on Apr 28, 2021 15:56:38 GMT -5
There's a risk with running preorders and as an outsider looking in, this guy seems to think he should take no risk. At this point, based on his social media posts that I have creeped, the guy has a terrible attitude. Embarrassing really.
No matter what the issue is or who is to blame, people have been waiting an unreasonable amount of time. You should offer to fix the situation for customer retention, rather than guilting people into keeping their orders and threatening cancellation fees, and talking like some wannabe big shot on Facebook. The orders haven't come in, they haven't been updated on the site, and people have been more than patient. Let them cancel and apologize and move on. Don't do business with Mattel for WWE products again and stop offering countless streams of preorders that might not come, and only posting updates on your existing customers' orders when they complain.
I don't have a dog in this race but as someone who has followed every step of the way on here, I now know better than to deal with NMC. I don't want to wait 9+ months for figures. I'm also not convinced this is only regarding WWE product.
Yeah, he'll be out some money, but judging by his Facebook he seems to think losing any amount on this is unacceptable. Cancel the orders, do your best to satisfy your customers, and stop being so passive aggressive. Otherwise you're holding customers' money hostage and demanding they stick to their long overdue orders and if they do, they will not be returning. The guy wants it both ways, or all the ways.
I feel like if the figures haven't arrived by 2023, he will still be threatening cancellation fees and shaming his customers. I will be straight up shocked if anyone gets their figures from him in the end.
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jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 28, 2021 18:27:00 GMT -5
There's a risk with running preorders and as an outsider looking in, this guy seems to think he should take no risk. At this point, based on his social media posts that I have creeped, the guy has a terrible attitude. Embarrassing really. No matter what the issue is or who is to blame, people have been waiting an unreasonable amount of time. You should offer to fix the situation for customer retention, rather than guilting people into keeping their orders and threatening cancellation fees, and talking like some wannabe big shot on Facebook. The orders haven't come in, they haven't been updated on the site, and people have been more than patient. Let them cancel and apologize and move on. Don't do business with Mattel for WWE products again and stop offering countless streams of preorders that might not come, and only posting updates on your existing customers' orders when they complain. I don't have a dog in this race but as someone who has followed every step of the way on here, I now know better than to deal with NMC. I don't want to wait 9+ months for figures. I'm also not convinced this is only regarding WWE product. Yeah, he'll be out some money, but judging by his Facebook he seems to think losing any amount on this is unacceptable. Cancel the orders, do your best to satisfy your customers, and stop being so passive aggressive. Otherwise you're holding customers' money hostage and demanding they stick to their long overdue orders and if they do, they will not be returning. The guy wants it both ways, or all the ways. I feel like if the figures haven't arrived by 2023, he will still be threatening cancellation fees and shaming his customers. I will be straight up shocked if anyone gets their figures from him in the end. Very well said.
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Post by JHTB® on Apr 28, 2021 18:40:14 GMT -5
Ordered UE Edge off Amazon CA. Macho Man also listed but doesn't seem to have an option to add to cart.
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Post by ztj_wwf on Apr 28, 2021 19:17:05 GMT -5
Ordered UE Edge off Amazon CA. Macho Man also listed but doesn't seem to have an option to add to cart. Yeah Macho has been listed for a while, but has yet to actually come into stock as far as I can tell. Edge has a few times though.
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Post by Bandalero on Apr 28, 2021 22:13:51 GMT -5
so how do you guys feel about the Jurassic Express exclusive...or more specifically on the insane shipping options?? the cheapest was FedEx ground at $36USD and the cheapest international post for 6-10 day delivery was $41 USD. Add that to the $54 price tag (and don't forget your 10% discount) and it still sucks....what gives with the insane shipping???
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Deleted
Joined on: Nov 25, 2024 15:36:06 GMT -5
Posts: 0
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Post by Deleted on Apr 29, 2021 12:47:48 GMT -5
Yeah that insane shipping cost was a deal breaker. The Cody exclusive was god awful expensive to ship too. I sucked it up for that one and bundled it with a couple other things since it has the tnt title and neck tattoo. Only way this one is making it here is if it doesn't really change my shipping charge when unrivaled 6 goes up.
Ringside shipping charges are damn near criminal. I've shipped enough stuff internationally without any business discounts to know how overpriced they are.
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roqiap
Jobber
Joined on: Mar 2, 2020 17:57:02 GMT -5
Posts: 48
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Post by roqiap on Apr 29, 2021 22:10:33 GMT -5
Hey guys is there any way I can get the Decade Of Domination Kane besides ebay?
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Post by JHTB® on Apr 29, 2021 22:42:42 GMT -5
Hey guys is there any way I can get the Decade Of Domination Kane besides ebay? Best bet would probably be buying off ebay before the prices skyrocket. Maybe you can try the classifieds board but you need 50 posts to unlock
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jokerjohn
Main Eventer
Joined on: Oct 14, 2019 17:38:00 GMT -5
Posts: 1,757
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Post by jokerjohn on Apr 30, 2021 8:49:17 GMT -5
Hey guys is there any way I can get the Decade Of Domination Kane besides ebay? Best bet would probably be buying off ebay before the prices skyrocket. Maybe you can try the classifieds board but you need 50 posts to unlock I would try Facebook market place or kijiji. You may find one local for a decent price and possibly skip paying on shipping.
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spike
Mid-Carder
Joined on: Feb 4, 2011 18:13:23 GMT -5
Posts: 307
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Post by spike on Apr 30, 2021 16:19:51 GMT -5
Found Elite 84 at TRU today and got Rhea Ripley.
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Post by Bandalero on Apr 30, 2021 16:56:19 GMT -5
Found Elite 84 at TRU today and got Rhea Ripley. Must be nice to go into a TRU when not in Ontario . 21 more days....
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Post by hbkbigdaddycool on Apr 30, 2021 17:07:22 GMT -5
Found Elite 84 at TRU today and got Rhea Ripley. Must be nice to go into a TRU when not in Ontario . 21 more days....
Ha ha ha oh you.... I am willing to bet that within 14 days, Doug Ford will say to us, "Friends, the numbers haven't dropped. I find that hard to believe when I keep allowing airplanes to enter our province from different countries carrying various new COVID19 viruses. It must be all your fault, the ones who want to go to the toy section at Walmart. Stop that. For another month we will keep the non-essential ban intact. This is for your own good, friends. We will get through this together."
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evanrd
Mid-Carder
Joined on: Jun 28, 2014 19:20:06 GMT -5
Posts: 280
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Post by evanrd on Apr 30, 2021 22:26:24 GMT -5
Picked up these two today from a fellow collector on facebook market place. 80 dollars for both figures! Really good deal for some unbelievable figures! Happy hunting Guys 👊🏻
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