Post by warlord on Feb 14, 2021 19:38:05 GMT -5
So I've never contacted RSC or cancelled an order from RSC before. How long does it usually take for an order to cancel and for your money to get refunded back? I placed a preorder on some Unrivaled Series Five figures on the 28th of January and emailed RSC Customer Service the next night on the 29th, about cancelling an order because I ended up accidentally ordering the same order twice. Customer Service emailed me back saying that the order was cancelled and refunded.
I originally placed the preorder on mobile and my internet was acting up so then I didn't know if it went through or not. I restarted my modem and waited for my internet to boot back up and checked my order history to see if my order was processed. Nothing showed up under the order history so then I went on my PC to place the order instead and when I ordered it and checked my order history, it showed up on there twice.
Not sure if this is how cancelling an order on RSC usually goes because again, I've never contacted or cancelled from them before, but it's been about two and a half weeks and I just find it a bit odd that my order is still sitting on pending and my money hasn't been refunded yet after being receiving a response from their Customer Service about it being cancelled and refunded.
I originally placed the preorder on mobile and my internet was acting up so then I didn't know if it went through or not. I restarted my modem and waited for my internet to boot back up and checked my order history to see if my order was processed. Nothing showed up under the order history so then I went on my PC to place the order instead and when I ordered it and checked my order history, it showed up on there twice.
Not sure if this is how cancelling an order on RSC usually goes because again, I've never contacted or cancelled from them before, but it's been about two and a half weeks and I just find it a bit odd that my order is still sitting on pending and my money hasn't been refunded yet after being receiving a response from their Customer Service about it being cancelled and refunded.
