wwejunior
Mid-Carder
Joined on: Apr 12, 2003 8:00:47 GMT -5
Posts: 441
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Post by wwejunior on Sept 3, 2022 6:12:09 GMT -5
Yikes...£63 customs fee for me! I'll probably have another one to pay when my second one comes...am I the first UK person to get theirs? Can you tell me how you were notified about the charge, was it a letter and did it breakdown the charge etc ?. I've been tracking it on Parcelforce. On there it mentioned about revised customs fees being applied but didn't say how much. They usually send a letter but when the tracking said that it was at my local depot, I just went along to try if they'd give me it or not as they hadn't even attempted delivery yet. I didn't ask for the breakdown, I was just pleased to get it, but yeah over £60 was more than I was expecting too! |
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Post by muuk76 on Sept 3, 2022 6:33:25 GMT -5
Can you tell me how you were notified about the charge, was it a letter and did it breakdown the charge etc ?. I've been tracking it on Parcelforce. On there it mentioned about revised customs fees being applied but didn't say how much. They usually send a letter but when the tracking said that it was at my local depot, I just went along to try if they'd give me it or not as they hadn't even attempted delivery yet. I didn't ask for the breakdown, I was just pleased to get it, but yeah over £60 was more than I was expecting too! I paid 264.95 usd in total. The hmrc rate for usd imports for September is 1.1822. 264.95÷1.1822=224.13÷100×20=44.83 gbp for twenty percent vat plus 12 gbp handling fee from parcelforce = 56.83 gbp. Would seem the customs declaration for declared value is higher then what was paid possibly. |
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nikostoybox
Mid-Carder
Joined on: Nov 19, 2021 21:40:02 GMT -5
Posts: 70
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Post by nikostoybox on Sept 3, 2022 7:08:52 GMT -5
No. Future crowdfunds will be negatively impacted by resellers' inability to turn a quick profit on this one. Mattel's difficulty with the shipping, processing, and the delayed announcing of the next set will further compound the problem (frustrated buyers who haven't yet gotten their sets perhaps choosing not to purchase the next one). For all the tiers, this project only met 106% of it's goal, whereas Galactus (140%), Proton Pack (127%), Cobra H.I.S.S. (167%), Victory Saber (131%), and Sentinel (137%) all exceeded their tiers to a much larger degree and with much larger overall volume (and many at higher price points). Like it or not, Mattel needs resellers buying the product to insure it gets funded. How this one has gone makes it less likely that group will purchase as many of the next one. You say “no”, but what’s the solution then? I get everybody’s frustration in seeing other people receive items before you, but this is exactly how every action figure Kickstarter/ crowdfund has gone since they started. In fact, this might be the only crowdfund I can think of with no significant delay at all. Mattel doesn’t have a problem with the shipping process, it’s the customers who do because they can’t fathom the logistics of it and think 8000 giant boxes can be shipped in one day. If people have a problem with how this crowd find has gone, I highly recommend never doing one again ever, because this went as smoothly as it could ever go. Not at all having a go at you good sir but I believe Mattel could have done better in regards to shipping these out. 8000 cartons in a day definately not but 8000 across say 2-3 weeks is not unusual in any logistics operation especially with a years notice. I have still not had 2/3 sent out. Disappointed however I will still back in future I just know now what to expect and it is not completely off putting. |
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RedDevil
Main Eventer
Joined on: Aug 8, 2017 18:43:00 GMT -5
Posts: 1,591
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Post by RedDevil on Sept 3, 2022 7:22:49 GMT -5
I've been tracking it on Parcelforce. On there it mentioned about revised customs fees being applied but didn't say how much. They usually send a letter but when the tracking said that it was at my local depot, I just went along to try if they'd give me it or not as they hadn't even attempted delivery yet. I didn't ask for the breakdown, I was just pleased to get it, but yeah over £60 was more than I was expecting too! I paid 264.95 usd in total. The hmrc rate for usd imports for September is 1.1822. 264.95÷1.1822=224.13÷100×20=44.83 gbp for twenty percent vat plus 12 gbp handling fee from parcelforce = 56.83 gbp. Would seem the customs declaration for declared value is higher then what was paid possibly. Both my sets now showing: "Retained at distribution office : awaiting payment - addressee contacted" If, as appears, Mattel have split-up my single order of two arenas into separate boxes then that's an extra £12 handling fee that wouldn't have happened if they'd sent the order out together as one, like I ordered them. I've got another order of two rings that I've yet to hear about, so if they do the same again then that's another unnecessary £12 handling fee, with the four Machos yet to come - this is going to be very expensive. |
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Warriah'
Main Eventer
Joined on: Dec 22, 2019 19:46:02 GMT -5
Posts: 3,261
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Post by Warriah' on Sept 3, 2022 7:29:57 GMT -5
I paid 264.95 usd in total. The hmrc rate for usd imports for September is 1.1822. 264.95÷1.1822=224.13÷100×20=44.83 gbp for twenty percent vat plus 12 gbp handling fee from parcelforce = 56.83 gbp. Would seem the customs declaration for declared value is higher then what was paid possibly. Both my sets now showing: "Retained at distribution office : awaiting payment - addressee contacted" If, as appears, Mattel have split-up my single order of two arenas into separate boxes then that's an extra £12 handling fee that wouldn't have happened if they'd sent the order out together as one, like I ordered them. I've got another order of two rings that I've yet to hear about, so if they do the same again then that's another unnecessary £12 handling fee, with the four Machos yet to come - this is going to be very expensive. Macho has a value listed as $0.01 on MC, so I'd be surprised if he picks up a charge. |
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RedDevil
Main Eventer
Joined on: Aug 8, 2017 18:43:00 GMT -5
Posts: 1,591
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Post by RedDevil on Sept 3, 2022 7:32:47 GMT -5
Both my sets now showing: "Retained at distribution office : awaiting payment - addressee contacted" If, as appears, Mattel have split-up my single order of two arenas into separate boxes then that's an extra £12 handling fee that wouldn't have happened if they'd sent the order out together as one, like I ordered them. I've got another order of two rings that I've yet to hear about, so if they do the same again then that's another unnecessary £12 handling fee, with the four Machos yet to come - this is going to be very expensive. Macho has a value listed as $0.01 on MC, so I'd be surprised if he picks up a charge. Indeed; I'm hoping that is reflected on the value on the label, but until they start to arrive we won't know for sure. |
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hbkowns
Main Eventer
Joined on: Aug 15, 2011 23:33:52 GMT -5
Posts: 4,293
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Post by hbkowns on Sept 3, 2022 8:28:14 GMT -5
Another day,
Another nothing
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berealnicknaro
Mid-Carder
Joined on: Dec 16, 2018 10:48:10 GMT -5
Posts: 258
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Post by berealnicknaro on Sept 3, 2022 13:19:38 GMT -5
You say “no”, but what’s the solution then? I get everybody’s frustration in seeing other people receive items before you, but this is exactly how every action figure Kickstarter/ crowdfund has gone since they started. In fact, this might be the only crowdfund I can think of with no significant delay at all. Mattel doesn’t have a problem with the shipping process, it’s the customers who do because they can’t fathom the logistics of it and think 8000 giant boxes can be shipped in one day. If people have a problem with how this crowd find has gone, I highly recommend never doing one again ever, because this went as smoothly as it could ever go. Not at all having a go at you good sir but I believe Mattel could have done better in regards to shipping these out. 8000 cartons in a day definately not but 8000 across say 2-3 weeks is not unusual in any logistics operation especially with a years notice. I have still not had 2/3 sent out. Disappointed however I will still back in future I just know now what to expect and it is not completely off putting. Still not that simple considering people chose different shipping options. There are probably limits on how many packages each carrier will take per day, especially considering the size of the package. Then add how many each carrier decides to move once it’s in their possession. Not all of it is on Mattel. I’m sure there was a plan, and it’s being executed to the best of anyones ability. |
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nooget
Jobber
Joined on: Sept 3, 2022 10:14:01 GMT -5
Posts: 3
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Post by nooget on Sept 3, 2022 13:26:08 GMT -5
On the tracking, mines says it's being held at the depot but I've had no official contact telling me where that is or how much to pay. Did you get an email or text? So I just showed up at the depot and asked if they'd go look for it, they weren't going to until I mentioned that I think there is a customs fee to pay, then they went looking and got it. It really is awesome to finally have it in hand! |
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nooget
Jobber
Joined on: Sept 3, 2022 10:14:01 GMT -5
Posts: 3
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Post by nooget on Sept 3, 2022 13:27:43 GMT -5
UK guys, how did you find the tracking info? Whenever I log in to my Mattel account it just gives their order number and no link to tracking? Thanks for any help
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wwejunior
Mid-Carder
Joined on: Apr 12, 2003 8:00:47 GMT -5
Posts: 441
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Post by wwejunior on Sept 3, 2022 13:45:03 GMT -5
UK guys, how did you find the tracking info? Whenever I log in to my Mattel account it just gives their order number and no link to tracking? Thanks for any help Just reply to the email from Mattel saying its shipped and ask for the tracking number. Its the only way to find out. Stupid, I know. |
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nooget
Jobber
Joined on: Sept 3, 2022 10:14:01 GMT -5
Posts: 3
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Post by nooget on Sept 3, 2022 14:35:57 GMT -5
Thanks man!
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TheEvilDoink1987
Main Eventer
Joined on: Feb 22, 2010 21:37:52 GMT -5
Posts: 2,816
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Post by TheEvilDoink1987 on Sept 3, 2022 14:55:40 GMT -5
Finally received shipping confirmation for my first set!!! 🥳
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DEW Wrestling
Jobber
The Greatest Wrestling action figure federation on god's green earth! Let's try to keep it clean.
Joined on: Jun 18, 2022 15:22:01 GMT -5
Posts: 46
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Post by DEW Wrestling on Sept 3, 2022 14:55:48 GMT -5
JUST GOT TRACKING NUMBER LETS  ING GO WOOOOOOOOOOOOOOOOOOOOO009900 |
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PVA
Main Eventer
Too hot to handle and too cold to hold
Joined on: Apr 12, 2004 15:33:20 GMT -5
Posts: 3,186
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Post by PVA on Sept 3, 2022 15:22:34 GMT -5
Also Finally got a tracking number/notification!!!
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hbkowns
Main Eventer
Joined on: Aug 15, 2011 23:33:52 GMT -5
Posts: 4,293
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Post by hbkowns on Sept 3, 2022 15:40:22 GMT -5
I got a tracking number as well
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Deleted
Joined on: Nov 28, 2024 15:52:40 GMT -5
Posts: 0
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Post by Deleted on Sept 3, 2022 15:57:26 GMT -5
People in the Uk expected not to be stung by customs charge..... told ya.
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vandamin8or
Superstar
Joined on: Mar 22, 2016 11:14:18 GMT -5
Posts: 683 
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Post by vandamin8or on Sept 3, 2022 15:58:24 GMT -5
So I came home from work this evening and one of my sets had arrived! I'd received no updates since I got an email a couple of weeks ago saying it was preparing to ship. I was very surprised.
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Post by CM Tusk on Sept 3, 2022 16:11:54 GMT -5
Guy I bought it from just got his shipping notice and between this and finding a mint MOC Stomp series 1 Stone Cold, it must be my birthday!
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Post by aglassbottlecocacola on Sept 3, 2022 17:13:57 GMT -5
No. Future crowdfunds will be negatively impacted by resellers' inability to turn a quick profit on this one. Mattel's difficulty with the shipping, processing, and the delayed announcing of the next set will further compound the problem (frustrated buyers who haven't yet gotten their sets perhaps choosing not to purchase the next one). For all the tiers, this project only met 106% of it's goal, whereas Galactus (140%), Proton Pack (127%), Cobra H.I.S.S. (167%), Victory Saber (131%), and Sentinel (137%) all exceeded their tiers to a much larger degree and with much larger overall volume (and many at higher price points). Like it or not, Mattel needs resellers buying the product to insure it gets funded. How this one has gone makes it less likely that group will purchase as many of the next one. You say “no”, but what’s the solution then? I get everybody’s frustration in seeing other people receive items before you, but this is exactly how every action figure Kickstarter/ crowdfund has gone since they started. In fact, this might be the only crowdfund I can think of with no significant delay at all. Mattel doesn’t have a problem with the shipping process, it’s the customers who do because they can’t fathom the logistics of it and think 8000 giant boxes can be shipped in one day. If people have a problem with how this crowd find has gone, I highly recommend never doing one again ever, because this went as smoothly as it could ever go. The no was an answer to your question. The reality is that there is no solution to the underwhelming short term resale market when Mattel is planning to announce the next set in the midst of those underwhelming returns. It was a significant tactical error by Mattel to not have funded the next set during Comic Con, given the lower resale prices and the ongoing shipping delays. It's really about the impact on how many future sets end up being backed by those resellers. Anything that makes it less likely that people will back in the future is bad for Mattel (and us) in terms of there being more crowdfunding projects. That's particularly problematic when the margin for hitting all the tiers is so thin. If even 500 fewer units are sold of the next one (assuming the same tier set up) then all the tiers won't unlock. It's a precarious state for the future of these. |
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