vcf4850
Mid-Carder
Joined on: Jul 25, 2020 4:42:27 GMT -5
Posts: 104
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Post by vcf4850 on Aug 15, 2021 20:47:05 GMT -5
So, I had placed an order for the AEW accessory pack and the tag belt, both when they were on Pre-Order, NOT back order. The Accessory pack on my invoice says June, and the belt said late July. Since they have had the belts in stock for weeks now I was wondering why they were not shipping out my order. I shot them an email and the response I got was that one of the items I ordered was now on back-order, the accessory pack. I immediately responded asking why was my accessory pack not ready to ship when the belts arrived and the next email said that they had received only a small quantity of the accessory pack. I never got an email saying there would be a delay, or anything. I have now asked why I was then screwed over and my accessory pack sold on me instead of it being placed in a holding area in their warehouse so now I have to wait until September, when the way THEY run things apparently, the belts could sell out by then causing me to wait longer. The last email I sent I said it was not ok and that I'll take the belt now and just send me the accessory pack separate when it comes in next time. They should have to eat the shipping cost. It's their mistake.
What I don't understand is, had I ordered the accessory pack separately from the belt, I most likely would have gotten it. I'm just super frustrated. Is this a common thing with them?
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catsoftheworld
Mid-Carder
Joined on: Apr 1, 2016 23:39:31 GMT -5
Posts: 82 
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Post by catsoftheworld on Aug 15, 2021 21:34:07 GMT -5
In the past it felt that way. I remember being super angry over jakkd classic superstars series 8 and I pre ordered the set but didn't get it til the second wave, but they were selling them on ebay. What day did you buy the weapon pack, it may just be you ordered it later, and although it was pre ordered they just haven't got them all. Ringside has been good about sending out AEW in the order the orders were received. I love ringside though, if they for what ever reason just closed I'd be done collecting.
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vcf4850
Mid-Carder
Joined on: Jul 25, 2020 4:42:27 GMT -5
Posts: 104
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Post by vcf4850 on Aug 16, 2021 13:43:48 GMT -5
So a quick update, I got another email apologizing and that it would be shipping today. So I'm guessing they actually have some accessory packs set aside for exchanges and gave me one of those? Or the initial email was just a quick way out hoping I'd be ok with that answer. Either way I am happy to be getting them. I normally have no issues with Ringside but this one was a bit frustrating. If they would have shot me an email saying the accessory pack would be delayed that's one thing. To just keep people hanging is not alright.
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Post by Yambag Jones on Aug 16, 2021 15:11:00 GMT -5
Their customer service is good. It was a misunderstanding.
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Post by CM Poor on Aug 16, 2021 15:56:28 GMT -5
 Ringside Collectibles didn't vcf4850. vcf4850 screwed vcf4850.RSC has a really good track record with these sorts of things. It honestly sounds like a misunderstanding that they've gone and made good on. |
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Post by Yambag Jones on Aug 16, 2021 16:32:53 GMT -5
Ringside Collectibles didn't vcf4850. vcf4850 screwed vcf4850.RSC has a really good track record with these sorts of things. It honestly sounds like a misunderstanding that they've gone and made good on. I literally deleted a "Bret screwed Bret" post (didn't want to offend the op) lmao |
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Deleted
Joined on: May 4, 2024 3:22:25 GMT -5
Posts: 0
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Post by Deleted on Aug 16, 2021 19:15:24 GMT -5
Wee bit of a misunderstanding here I think....
They didn't 'sell your accessory pack'. They didn't get shipped enough to fulfill pre-orders. What you're suggesting they do is exactly what they do. Accessory Packs have never been 'in stock' on RSC. If the title is in stock currently, they've already set aside the amount to fulfill pre-orders, including yours.
Likewise, I don't really know how their order system tracks everything, but I expect it's probably beyond the database capabilities to search for everyone who ordered an accessory pack and copy all their emails to send out a mass email saying it's been delayed. Doing that manually would be a huge waste of time. That said I think it was mentioned somewhere (maybe on here) that those were essentially short-shipped and would be delayed. It is a pretty cool pack though, got mine a little while ago now.
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Post by GreyHaze:Big Bad Booty Daddy on Aug 16, 2021 22:21:46 GMT -5
I only had a problem with Ringside once, however they were nice enough to help me sort it out. Hope you get your stuff
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The Real Chillary
Main Eventer
Chillary since day one ish
Joined on: Aug 23, 2016 15:32:38 GMT -5
Posts: 1,183
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Post by The Real Chillary on Aug 17, 2021 3:13:45 GMT -5
Ringside stole my horse back in 1862.
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figdrip
Mid-Carder
Joined on: Jul 19, 2021 20:40:22 GMT -5
Posts: 87
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Post by figdrip on Aug 17, 2021 3:49:07 GMT -5
Ringside stole my horse back in 1862. I had one go missing in 1861, always wonder who may have taken Betsy. |
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Post by Jack Specific on Aug 17, 2021 7:32:26 GMT -5
Ringside did not "screw you over" nor do they do that to anyway. They were shorted their shipment and only have a small amount to fulfill. These were filled to the very first orders. Basically it's the same thing as a manufacturer delay. These things happen unfortunately, especially with the way things are right now. It is not a Ringside thing at all. This type of thing is happening everywhere right now. If you have any further questions you can call or email their CS. Thank you.
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I dont know good luck 
