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Post by Ministry of Darkness on Feb 6, 2022 13:52:21 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally?
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judas
Superstar
Joined on: Feb 20, 2020 7:42:06 GMT -5
Posts: 665
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Post by judas on Feb 6, 2022 13:54:55 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally? Not having a go at you but why should anyone have to buy them? Then factor in international shipping as well. Bit of a joke tbh. |
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skogen
Superstar
Joined on: Mar 4, 2021 1:58:42 GMT -5
Posts: 559
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Post by skogen on Feb 6, 2022 14:09:38 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally? I shouldn't have to pay for the parts + shipping + possible customs fee for this on an already inflated price for international customers. |
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fuennza
Superstar
🇨🇱
Joined on: Jul 27, 2020 23:48:01 GMT -5
Posts: 935
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Post by fuennza on Feb 6, 2022 14:30:53 GMT -5
Got the parts on my US mailing address, now they have to fly all the way down to Chile. Good for you! How did you contact them? By Facebook? Thanks in advance. Facebook! |
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Post by Ministry of Darkness on Feb 6, 2022 17:09:59 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally? Not having a go at you but why should anyone have to buy them? Then factor in international shipping as well. Bit of a joke tbh. I rather not buy them as well and obviously we international customers aren't part of the program like usual. What other alternatives do we have? Buy another Kane thats been updated? |
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tripleh23
Superstar
Joined on: Aug 9, 2006 14:57:03 GMT -5
Posts: 790
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Post by tripleh23 on Feb 6, 2022 21:46:47 GMT -5
Who do you contact on Facebook? Is it the main Mattel page or does Mattel have a customer service page?
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Post by Xæro #FakeCollector on Feb 7, 2022 2:11:58 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally? Nobody should have to pay for the correct parts, let alone if people in North America are getting them sent out for free. I feel for international customers that are getting screwed here. Hopefully Mattel can figure something out and do right by you guys. |
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Post by Ministry of Darkness on Feb 7, 2022 4:08:59 GMT -5
Can't Mattel just make the parts and forward them to RSC so we can buy them if Mattel can't afford to send these internationally? Nobody should have to pay for the correct parts, let alone if people in North America are getting them sent out for free. I feel for international customers that are getting screwed here. Hopefully Mattel can figure something out and do right by you guys. I also want them for free but it's just a solution if Mattel won't make them available for us worldwide customers. |
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judas
Superstar
Joined on: Feb 20, 2020 7:42:06 GMT -5
Posts: 665
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Post by judas on Feb 7, 2022 5:47:54 GMT -5
As my post from the Steve Q&A was conveniently deleted I’ll reiterate it here. Nothing was aimed at Steve as I stated but it is important that Mattel realise this isn’t permissible at all. It is not acceptable whatsoever that Mattel won’t replace parts at cost to International customers. No one should have to pay for the parts, shipping or customs at all. If they don’t want to provide these parts then a full refund again at Mattel’s cost should be given to all customers abroad who are affected by it. It’s not on at all.
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,368
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Post by Old Zeke on Feb 7, 2022 7:31:42 GMT -5
As my post from the Steve Q&A was conveniently deleted I’ll reiterate it here. Nothing was aimed at Steve as I stated but it is important that Mattel realise this isn’t permissible at all. It is not acceptable whatsoever that Mattel won’t replace parts at cost to International customers. No one should have to pay for the parts, shipping or customs at all. If they don’t want to provide these parts then a full refund again at Mattel’s cost should be given to all customers abroad who are affected by it. It’s not on at all.  Well said, that man! This whole situation stinks from start to finish. 1) Mattel issues a faulty product and doesn't publicly acknowledge it for nearly a month. 2) Mattel say they are going to issue replacement parts to fix said fault. 3) The parts become available, but only to U.S. consumers. 4) International collectors get shafted once again. If things can be sent up to the International Space Station, then how the hell can Mattel not send these replacement parts worldwide? It's lazy, it's wrong, and it's a huge middle finger to a customer base that bought their product in good faith. |
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skogen
Superstar
Joined on: Mar 4, 2021 1:58:42 GMT -5
Posts: 559
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Post by skogen on Feb 7, 2022 7:58:05 GMT -5
As my post from the Steve Q&A was conveniently deleted I’ll reiterate it here. Nothing was aimed at Steve as I stated but it is important that Mattel realise this isn’t permissible at all. It is not acceptable whatsoever that Mattel won’t replace parts at cost to International customers. No one should have to pay for the parts, shipping or customs at all. If they don’t want to provide these parts then a full refund again at Mattel’s cost should be given to all customers abroad who are affected by it. It’s not on at all. Well said, that man! This whole situation stinks from start to finish. 1) Mattel issues a faulty product and doesn't publicly acknowledge it for nearly a month. 2) Mattel say they are going to issue replacement parts to fix said fault. 3) The parts become available, but only to U.S. consumers. 4) International collectors get shafted once again. If things can be sent up to the International Space Station, then how the hell can Mattel not send these replacement parts worldwide? It's lazy, it's wrong, and it's a huge middle finger to a customer base that bought their product in good faith. Both well said. A lot of us effectively pay double what those in the US do when you factor in the shipping and customs fees but they can't ship out a small padded envelope with replacement parts for free? It's already hard enough for me to get these figures in a country where wrestling isn't popular and as far as I'm aware there are literally no places that sell them in the country. It's just kicking us while we're down if this policy doesn't change. |
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Post by charabro on Feb 7, 2022 10:52:40 GMT -5
Joke the way international customers have been stiffed over this like
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Post by marino13 on Feb 7, 2022 10:53:54 GMT -5
I found 3 today at Target with the masks fixed. Couldn't tell if the elbow was or not.
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jaycastro2484
Mid-Carder
Joined on: Nov 28, 2018 14:55:43 GMT -5
Posts: 58
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Post by jaycastro2484 on Feb 7, 2022 17:41:24 GMT -5
Sent a message to Mattel’s FB Messenger on 1/28, they responded on 1/31, received shipping confirmation 2/1, received the parts today at around 11AM. Besides the understandable lag in initial response time and inability to track the parts in transit, the process was painless. For anyone that was placed on the back-order list, the wait is well worth it. Same time frame as mine, did it come usps? My mail man didn't bring it today, what state you in if you don't mind me asking. FedEx made the delivery, and based in the Philadelphia, PA |
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Rattlehead
Main Eventer
WF 10 Year Member
Destruction can be beautiful!
Joined on: Apr 30, 2013 21:30:51 GMT -5
Posts: 3,332
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Post by Rattlehead on Feb 7, 2022 17:52:59 GMT -5
I'm set on backorder. I must say, this is easily in my top 5 bumping E12 Kane from that list.
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Post by HHH316 on Feb 7, 2022 17:59:23 GMT -5
I was notified today the replacement parts are on back order until 3/15, and I’ll get a shipping confirmation when they are sent. Sounds good to me.
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deadman89
Main Eventer
Joined on: Jun 17, 2021 19:37:24 GMT -5
Posts: 1,013
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Post by deadman89 on Feb 7, 2022 19:18:23 GMT -5
I got my replacement parts within a week of the initial contact, this was relatively painless so I’m optimistic after that. One thing, you’ll have to remove the cuff for the glove from the old arm to put on the new. It looks good. I can’t believe they slipped new heads as a running change but the arm is still not corrected on the new ones in stores
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hb2k4life
Superstar
Joined on: Jan 21, 2011 3:15:31 GMT -5
Posts: 968
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Post by hb2k4life on Feb 7, 2022 21:43:16 GMT -5
I got my replacement parts within a week of the initial contact, this was relatively painless so I’m optimistic after that. One thing, you’ll have to remove the cuff for the glove from the old arm to put on the new. It looks good. I can’t believe they slipped new heads as a running change but the arm is still not corrected on the new ones in stores Most people that buy these are not on these forums or on a facebook group for mattel figures. They will buy it and just accept it the way it is. Mattel knows this. So it was about business. They had the fixed heads first so they decided to throw those on and leave the arm the same way in order to stay on schedule. I could be wrong, never know |
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deadman89
Main Eventer
Joined on: Jun 17, 2021 19:37:24 GMT -5
Posts: 1,013
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Post by deadman89 on Feb 7, 2022 22:25:24 GMT -5
I got my replacement parts within a week of the initial contact, this was relatively painless so I’m optimistic after that. One thing, you’ll have to remove the cuff for the glove from the old arm to put on the new. It looks good. I can’t believe they slipped new heads as a running change but the arm is still not corrected on the new ones in stores Most people that buy these are not on these forums or on a facebook group for mattel figures. They will buy it and just accept it the way it is. Mattel knows this. So it was about business. They had the fixed heads first so they decided to throw those on and leave the arm the same way in order to stay on schedule. I could be wrong, never know no that makes total sense. I’m very selective as I just got recently got back into collecting and the UE line has been fun but also a little disappointing given the errors on Kane and the rock, and while I’m excited that the warrior should come next week, the lack of smeared face paint on the alt head along with torso are disappointing given the prestige the line is supposed to have (I know takeover is fan voted). Given it’s such an iconic moment for wrestling I’m happy to have it but there are tweaks j would have made. It’s why during the Q&A I asked if ultimates could be Mattel creations projects figuring collectors would look for better quality and if we couldn’t get it at retail or online exclusives maybe direct from Mattel could work |
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Post by Ministry of Darkness on Feb 8, 2022 2:03:05 GMT -5
I got my reply from Mattel's FB page and got this response.
"Sorry, we're only able to send replacement parts to U.S and Canada addresses."
Not happy but hopefully Steve finds a way to get these parts to us international customers.
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