Kolia
Mid-Carder
Joined on: Feb 20, 2018 16:52:29 GMT -5
Posts: 85
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Post by Kolia on Dec 15, 2021 1:57:48 GMT -5
Does anyone know if Mattel is going to correct the paint apps on the elbow? I want to buy this figure, but I’m waiting until this is fixed.
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Post by Evil Abed on Dec 15, 2021 2:37:03 GMT -5
Steve said Mattel is working on making replacement arms and a mask I believe for the UE Kane figure, he’ll let us know when it is available and when to contact Mattel Customer Services for replacement parts.
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crush
Main Eventer
WF 10+ Year Member
Yes, i know it's weird...
Joined on: Mar 8, 2012 16:07:14 GMT -5
Posts: 4,609
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Post by crush on Dec 15, 2021 2:37:16 GMT -5
I’ve just been given the green-light to share the update you’ve been waiting for. The issue with Ultimate Edition Kane’s elbow and mask deco did not go unnoticed but was unfortunately not discovered until product had already shipped. Since learning about it, we’ve been working on a solution that should satisfy everyone. A running change has been implemented to ensure the remaining quota is produced with a molded red arm and full black stripes on both heads. To those who already purchased, you’ll soon be able to contact Mattel customer service to request a set of replacement heads along with the corrected arm (all three will be bagged together). Please hold off on reaching out to customer service for the time being as the parts are still in production. I’ll let you know once they arrive. Apologies for the delay in info on this as we needed to ensure a proper plan was in place with approval and support from all parties involved. With these fixes implemented, hopefully everyone enjoys this great Ultimate Edition Kane figure. ^The most concrete info from Mattel. As far as I know, no one has reported finding or receiving the corrected Kane yet. As of Steve's most recent post on the subject on 12/1, the replacement parts for those who already purchased Kane are not ready yet either. |
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Post by kgchampion on Dec 17, 2021 10:01:16 GMT -5
What was wrong with the heads to warrant them producing replacements?
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zen411
Main Eventer
Joined on: Apr 18, 2019 21:20:38 GMT -5
Posts: 2,411
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Post by zen411 on Dec 17, 2021 10:37:56 GMT -5
Is it safe to assume the inventory at rsc is the versions that need to be corrected? I was going to order kane at the black Friday 4.0 sale but I would prefer the corrected version.
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Post by AxelSmackdown on Dec 17, 2021 10:40:10 GMT -5
Is it safe to assume the inventory at rsc is the versions that need to be corrected? I was going to order kane at the black Friday 4.0 sale but I would prefer the corrected version. Most likely, yes. |
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Post by AxelSmackdown on Dec 17, 2021 10:41:23 GMT -5
Fun fact (for those that don’t know):
The skin tone elbow even shows on the back of the packaging in the picture they did with his pose 😂
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zen411
Main Eventer
Joined on: Apr 18, 2019 21:20:38 GMT -5
Posts: 2,411
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Post by zen411 on Dec 17, 2021 11:36:57 GMT -5
Fun fact (for those that don’t know): The skin tone elbow even shows on the back of the packaging in the picture they did with his pose 😂 That's ultimate right there. SMH. |
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Post by Chicago on Dec 17, 2021 11:53:44 GMT -5
Fun fact (for those that don’t know): The skin tone elbow even shows on the back of the packaging in the picture they did with his pose 😂  Still not a bad price to get it for retail right now in Ringside’s BF sale. Who knows when the replacement parts will be available. I’ve been holding off because of the arm, but might have to jump on that. |
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Post by AxelSmackdown on Dec 17, 2021 13:34:55 GMT -5
Fun fact (for those that don’t know): The skin tone elbow even shows on the back of the packaging in the picture they did with his pose 😂 Still not a bad price to get it for retail right now in Ringside’s BF sale. Who knows when the replacement parts will be available. I’ve been holding off because of the arm, but might have to jump on that. It’s a great deal. Might be best to go ahead and snag it and wait for the replacement parts. |
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Deleted
Joined on: Jun 3, 2024 15:28:28 GMT -5
Posts: 0
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Post by Deleted on Dec 17, 2021 15:03:32 GMT -5
Steve said Mattel is working on making replacement arms and a mask I believe for the UE Kane figure, he’ll let us know when it is available and when to contact Mattel Customer Services for replacement parts. So how the hell is anyone supposed to be expected to replace the arms on these? Does Mattel customer service expect people to be deep into custom figure building in order to correct their endless f ck ups? |
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Post by Evil Abed on Dec 17, 2021 17:04:47 GMT -5
Steve said Mattel is working on making replacement arms and a mask I believe for the UE Kane figure, he’ll let us know when it is available and when to contact Mattel Customer Services for replacement parts. So how the hell is anyone supposed to be expected to replace the arms on these? Does Mattel customer service expect people to be deep into custom figure building in order to correct their endless f ck ups? I’m not Mattel bruh… |
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Post by AxelSmackdown on Dec 17, 2021 17:13:46 GMT -5
Steve said Mattel is working on making replacement arms and a mask I believe for the UE Kane figure, he’ll let us know when it is available and when to contact Mattel Customer Services for replacement parts. So how the hell is anyone supposed to be expected to replace the arms on these? Does Mattel customer service expect people to be deep into custom figure building in order to correct their endless f ck ups? i’m sure they just..come off.. |
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crush
Main Eventer
WF 10+ Year Member
Yes, i know it's weird...
Joined on: Mar 8, 2012 16:07:14 GMT -5
Posts: 4,609
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Post by crush on Dec 17, 2021 17:53:40 GMT -5
Steve said Mattel is working on making replacement arms and a mask I believe for the UE Kane figure, he’ll let us know when it is available and when to contact Mattel Customer Services for replacement parts. So how the hell is anyone supposed to be expected to replace the arms on these? Does Mattel customer service expect people to be deep into custom figure building in order to correct their endless f ck ups? Ultimate arms are interchangeable. They pop right off. |
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Warriah'
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Joined on: Dec 22, 2019 19:46:02 GMT -5
Posts: 3,164
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Post by Warriah' on Dec 17, 2021 18:33:37 GMT -5
Still not a bad price to get it for retail right now in Ringside’s BF sale. Who knows when the replacement parts will be available. I’ve been holding off because of the arm, but might have to jump on that. It’s a great deal. Might be best to go ahead and snag it and wait for the replacement parts. My concern would be wether they ship replacement parts to the uk |
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zen411
Main Eventer
Joined on: Apr 18, 2019 21:20:38 GMT -5
Posts: 2,411
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Post by zen411 on Dec 17, 2021 20:43:15 GMT -5
So how the hell is anyone supposed to be expected to replace the arms on these? Does Mattel customer service expect people to be deep into custom figure building in order to correct their endless f ck ups? Ultimate arms are interchangeable. They pop right off. Do you have to heat in boiling water like customizing heads or do they literally pop right out? |
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viper412
Main Eventer
Joined on: Feb 9, 2021 15:36:42 GMT -5
Posts: 2,329
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Post by viper412 on Dec 17, 2021 21:00:04 GMT -5
Ultimate arms are interchangeable. They pop right off. Do you have to heat in boiling water like customizing heads or do they literally pop right out? no they pop out on UEs, at least these Just like the heads and hands Heads on elites going forward will all be removable apparently. RSC ECW Cactus head can be taken off easily |
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Post by warlord on Dec 17, 2021 23:44:39 GMT -5
oof... i haven't been on the forums in so long and i wished i would've seen that post from AFA before i ordered 2 UE kane's from the BF 4.0 sale
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crush
Main Eventer
WF 10+ Year Member
Yes, i know it's weird...
Joined on: Mar 8, 2012 16:07:14 GMT -5
Posts: 4,609
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Post by crush on Dec 17, 2021 23:59:09 GMT -5
Ultimate arms are interchangeable. They pop right off. Do you have to heat in boiling water like customizing heads or do they literally pop right out? Pop right out. At least all the ones I have even those that don’t come with a second set of arms. |
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soxfan
Mid-Carder
Joined on: Aug 9, 2020 13:47:36 GMT -5
Posts: 49
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Post by soxfan on Dec 21, 2021 6:47:03 GMT -5
Just received both of my UE Kane's and neither one has the paint issue on the arm ..
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