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Post by LK3 on Oct 14, 2022 18:24:26 GMT -5
The name Bret just brings a poor attitude along with it.
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Post by LA Times on Oct 14, 2022 18:28:57 GMT -5
A lawsuit over $350 worth of toys?
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hulkmustpose
Mid-Carder
Joined on: Aug 14, 2021 12:56:06 GMT -5
Posts: 262
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Post by hulkmustpose on Oct 14, 2022 20:41:10 GMT -5
Hello everyone, I would appreciate your help. I ordered the ultimate edition ring. I received a message that the "ring is on its way" to my address. It was sent to me on 23.08.2022. Almost two months passed since then. Mattel Creations does not respond to my emails. what can be done? Is filing a lawsuit an option?  ![]() Yes. I totally think you should sue. |
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Post by Vamp55 on Oct 15, 2022 0:54:35 GMT -5
Have u got tracking.
Mattel have sent a few generic emails stating they have a back log of queries, so if you only sent an email in the last 2 weeks you’re probably still in the queue.
As others have said, try and call them. I’d suggest you don’t demand anything, and seek assistance, without the treat of a lawsuit ~ Mattel is global brand, international shipping is slooooooow at the moment, and it’s likely coming by boat. If you have tracking and it doesn’t say delivered, you are probably still fine, yes even after this long.
Once you’ve done all of the above, and if Mattel confirms they are not going to replace it (assuming it’s lost, which after 8 weeks it isn’t, it very likely just delayed somewhere) then contact your bank and see if they’ll cover it, they hit eBay while the market is down and buy a replacement. No you won’t get it for retail but these things happen.
Good luck, I hope it arrives soon for ya.
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DrakeParker
Superstar
WF 10+ Year Member
If you dislike Vince McMahon, Hulk Hogan, or THE DISCO INFERNO, You are a WHINER BABA BOOEY PRAG!
Joined on: Apr 3, 2011 9:04:57 GMT -5
Posts: 847
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Post by DrakeParker on Oct 15, 2022 3:26:53 GMT -5
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Brother Brother
Mid-Carder
Joined on: Jul 26, 2021 10:31:49 GMT -5
Posts: 172
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Post by Brother Brother on Oct 15, 2022 5:44:31 GMT -5
The only time i got through and got an answer was when i called the american customer service. It had nothing to to with tracking though.
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Old Zeke
Main Eventer
'Fraid old Zeke, he rides up here with me. Can't trust a pig with watermelons, you know.
Joined on: Jun 24, 2019 13:46:50 GMT -5
Posts: 3,366
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Post by Old Zeke on Oct 15, 2022 5:48:39 GMT -5
Mine didn't turn up either. I didn't file a lawsuit though, I just called them and got a refund - but hey, you do you.
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eatushsa2
Mid-Carder
Joined on: Mar 19, 2017 12:54:32 GMT -5
Posts: 487 
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Post by eatushsa2 on Oct 15, 2022 14:40:31 GMT -5
Customer service takes approximately a month to get back to you, you can ask your bank or credit card provider for a refund, it'll be a long process though.
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captncharisma19
Main Eventer
Joined on: Sept 16, 2019 12:54:17 GMT -5
Posts: 2,659
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Post by captncharisma19 on Oct 16, 2022 11:35:51 GMT -5
I will say this, a "refund" seems kinda weak when it costs 2x or more to replace the exact same items.
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Post by BoJack Hogan on Oct 16, 2022 20:47:18 GMT -5
This case has the People’s Court or Judge Judy written all over it.
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