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Post by cableV on Nov 18, 2011 22:35:52 GMT -5
To be fair, though, it's not like there's someone at MattelShop.com sitting there processing your card details and charging you for backorders. It's all automatic. So it's hardly their fault your card got charged. It's poor system design. How dare you interject logic and understanding into what is quickly becoming another s*#t filled thread. |
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Deleted
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Post by Deleted on Nov 18, 2011 22:37:06 GMT -5
I'm confused at this even more now. I ordered 2 at 9:35 eastern time. It stated it was available on the site, only two hours later around 11:30 am I received a backorder email. Should I expect Mattel to honor it or not? And how soon will we know? Because I don't know to order one at Matty Monday to be absolutely certain. I would hope they will still honor the order because the mistake clearly lies on their end.
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Post by sunglassessteve on Nov 18, 2011 22:48:27 GMT -5
you must not have read the whole thing i said cause yes i know it was on a pre auth.. but they said its going too take 3-5 BUSINESS DAYS FOR THE MONEY TOO RETURN TOO MY CARD.. Do you realize that 3 business days from today is on Wed and 5 is Monday Nov 28th with Thanksgiving?? Thats why im pi$$ed about it. Its not even that they made an error with the rockers. Honestly that was awesome they did that lol Some ppl managed too get away with some cheap Rockers which is pretty sweet but its just bad they pulled this crap with mine, along with others credit cards now and said 3-5 Business days.
I asked the dude before i hung up after canceling my order, i said, So this is going too be on my card today then right? Cause i need it for the other site on Monday too get these... he said well it usually takes a couple days, 3-5 business days. Thats the only reason im pi$$ed about the situation. It would be different if i had some back up cash too order them or someone too loan me the money til i got that cash back on my card too get them. I have $18 on my card left and they have my other $27 so thats why im irritated with the whole thing cause they totally just blew it for me too get them.
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Post by Deleted on Nov 18, 2011 23:00:27 GMT -5
I just got off the phone with Mattel and they said they were going to honor my order at the discounted price, and even though is says backorder, the man said there should be no reason why I won't receive these items after I explained the website at the time of order said available. For what it's worth.
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Post by alkohal on Nov 18, 2011 23:01:42 GMT -5
its not an unusual situation for a store site to pre authorize your card. this happened to me on another site recently, I bought something that wasn't actually available to be sold. They aren't stealing your money, and there's no guarantee your getting a product unless the charge is finalized. you haven't actually paid for the item and therefore the retailer has no obligation to sell you the item they no longer have. you got in late on what was a huge error to begin with, stop complaining as if you got screwed out of a legitimate purchase. no one was supposed to get these today. Mattel actually could have cancelled all orders today due to the error. this is the same as if best buy offered something in an ad that was misprinted and initially some people take advantage of that offer before they catch it and void it. they don't have to make that offer available to everyone. its all about luck and timing with these things. no one was expecting to get them for $20, we were all expecting to be throwing down $40 on Monday, and now everyone is acting like spoiled children who can't comprehend retailer prerogative. its not mattels fault your broke. you'll get your money back in a few days. welcome to the wonderful world of banks and credit cards.
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Post by sunglassessteve on Nov 18, 2011 23:18:50 GMT -5
its not an unusual situation for a store site to pre authorize your card. this happened to me on another site recently, I bought something that wasn't actually available to be sold. They aren't stealing your money, and there's no guarantee your getting a product unless the charge is finalized. you haven't actually paid for the item and therefore the retailer has no obligation to sell you the item they no longer have. you got in late on what was a huge error to begin with, stop complaining as if you got screwed out of a legitimate purchase. no one was supposed to get these today. Mattel actually could have cancelled all orders today due to the error. this is the same as if best buy offered something in an ad that was misprinted and initially some people take advantage of that offer before they catch it and void it. they don't have to make that offer available to everyone. its all about luck and timing with these things. no one was expecting to get them for $20, we were all expecting to be throwing down $40 on Monday, and now everyone is acting like spoiled children who can't comprehend retailer prerogative. its not mattels fault your broke. you'll get your money back in a few days. welcome to the wonderful world of banks and credit cards. stfu dude and bite me! for real! Dont tell me stop complaining and act like your a god damn lawyer and know everything. I know what a damn pre auth is. In there statement they said: Your credit card will not be charged until the item(s) has shipped. The item was no where near shipping, and the item was not even in stock so they had absolutely no reason whatsoever to charge anyones credit card when the damn thing was back ordered and they knew it. I got that very "back ordered email" telling me that very sentence about the credit card not being charged so why would they go ahead and charge it anyways? The item was suppose too be in stock and available for shipping before they pre auth your damn credit card, or at least available for pre order and it was none of them. They were not even getting anymore in stock and just went charging ppl's credit cards. So stop acting like  ing dousche bag and telling us ppl who got screwed outta the rockers on monday quit complaining. Yeah i know there not stealing my money, but the whole point, which you obviously cant read or understand, is that they took the money with nothing too sell us, and now are holding our cash for 3-5 business days so ppl like me (Who work and pay bills and live on our own and take care of some one other than ourselves) cant even get them Monday now cause they have the last of my money tied up in some god damn ridiculous bull Sh** error, that shouldnt have even gone up in the first place. So dont sit here and tell me and ppl in my boat how we should feel and stop complaining, just cause you got lucky or happen to have everything handed too you from mommy whenever you need it. |
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Post by alkohal on Nov 18, 2011 23:36:25 GMT -5
I wish this board didn't censor because I would tear you apart. First off I'm not a child, I have a good paying job that allows me to not worry about missing $30 from my bank account (I also have bills and loans i'm paying) and btw I'm pretty sure a child would have no idea what pre authorization is or how it works. Secondly, technically your card hasn't been charged. That's how a retailer would look at it. Is it an inconvenience to you, yes. However Mattel is not in possession of your money the bank is. Its not mattels responsibility to make sure you have funds available for other things. You agreed to their terms by submitting your card info. You keep saying they charged you. This is not true. Your money is in a pending state by your bank. Mattel has no control of your money til the charge finalizes. They can't issue a refund because they don't actually have your money. The 3 to 5 days isn't Mattels time frame, its the average time banks take to have pending charges roll off.
and just out of curiosity did you use a debit or bank card because on the MattelShop sites terms of sale it explicitly says:
"Debit and Bank Check Cards may be charged immediately upon order."
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Post by sunglassessteve on Nov 18, 2011 23:44:57 GMT -5
I wish this board didn't censor cause I would tear you apart. First off I'm not a child, I have a good paying job that allows me to not worry about missing $30 from my bank account. and btw I'm pretty sure a child would have no idea what pre authorization is. Secondly technically your card hasn't been charged. That's how a retailer would look at it. Is it an inconvenience to you, yes. However Mattel is not in possession of your money the bank is. Its not mattels responsibility to make sure you have funds available for other things. You agreed to their terms by submitting your credit card info. You keep saying they charged you. This is not true. Your money is in a pending state by your bank. Mattel has no control of your money til the charge finalizes. They can't issue a refund because they don't actually have your money. The 3 to 5 days isn't Mattels time frame, its the average time banks take to have pending charges roll off. and just out of curiosity did you use a debit or bank card because on the MattelShop sites terms of sale it explicitly says: "Debit and Bank Check Cards may be charged immediately upon order." Dude, When i call my credit card, the money is not there.. yeah its in a pending state, but the whole point is its not coming back for 3-5 business days. Your not the owner of my card, your not me at all so stop sitting here acting like you know what happened and trying too tell me money never got taken off my damn card when it did. Go ahead tear me apart.. you sit here acting like a dousche telling me not too be pi$$ed and stop complaining. What if you were in the situation where you had your last $50 for another 2 weeks and you were planning on ordering these and because Mattel went and did that, now you cant get them? I dont give a sh** about a definition of a pre auth.. what im saying, if a jack a$$ like you can comprehend it even, is that my money is NOT on the card, and its going too take 3-5 Business days for it too get put back on. Do you realize even that today is Fri? and that the weekend is tomorrow and sunday, so those are not business days? Monday is when the Rockers go on sale, thats being only 1 day, NO WHERE NEAR close to even 3 days. So stop trying too tell me some garbage that you dont even know |
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Post by jrjumpshot on Nov 18, 2011 23:45:15 GMT -5
I just got off the phone with Mattel and they said they were going to honor my order at the discounted price, and even though is says backorder, the man said there should be no reason why I won't receive these items after I explained the website at the time of order said available. For what it's worth. I'm in the same situation. I sure hope they honor this because If my order isn't completely cancelled by the time Monday rolls around, I'm not ordering another set. I can just see it happening now though....Next week I will get n e-mail stating that my order is cancelled and mattycollector.com will be sold out and here I will sit with not set. |
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Post by worstnightmare on Nov 18, 2011 23:45:25 GMT -5
The bottom line is some people got a good deal and while others thought they were getting a good deal , now might miss out entirely because our money is on hold. I feel bad about this and can't say as though I wont try to get them through some other means. Who knows maybe they wont sell out by wed. when my money is back in my hands and I can get them then.
Was this bad for business for mattel shop? For me yes I wont buy from them again. They offered no resolve are un informed (or make it seem as though they are).
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Post by wccwfan4life on Nov 18, 2011 23:47:56 GMT -5
I argue with HeelZiggler all the time, but even i feel bad for the guy in this case. Serious bs.
I wasn't awake until later in the day and just got on and heard about what happened. Crazy mistake. Hopefully it won't happen again.
So shipping on Mattyshop was $3? How much will it be on Mattycollector?
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Post by alkohal on Nov 18, 2011 23:52:27 GMT -5
Dude, When i call my credit card, the money is not there.. yeah its in a pending state, but the whole point is its not coming back for 3-5 business days. Your not the owner of my card, your not me at all so stop sitting here acting like you know what happened and trying too tell me money never got taken off my damn card when it did. Go ahead tear me apart.. you sit here acting like a dousche telling me not too be pi$$ed and stop complaining. What if you were in the situation where you had your last $50 for another 2 weeks and you were planning on ordering these and because Mattel went and did that, now you cant get them? I dont give a sh** about a definition of a pre auth.. what im saying, if a jack a$$ like you can comprehend it even, is that my money is NOT on the card, and its going too take 3-5 Business days for it too get put back on. Do you realize even that today is Fri? and that the weekend is tomorrow and sunday, so those are not business days? Monday is when the Rockers go on sale, thats being only 1 day, NO WHERE NEAR close to even 3 days. So stop trying too tell me some garbage that you dont even know Yes I understand your money isn't available, it's pending. That's how a pending transaction works. If you went to toysrus and paid by credit card and then saw a store across the street was selling the same thing cheaper and you wanted to return it first before rebuying it cheaper, you would still have to wait a few days for the money you spent at TRU to be returned to your card first. You gambled and lost, that's all this is. And if all I had left was $50 for the week, I probably wouldn't be buying figures and then complaining that I'm broke. |
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fullybaked63
Mid-Carder
Joined on: Jun 13, 2010 21:10:06 GMT -5
Posts: 396
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Post by fullybaked63 on Nov 18, 2011 23:55:26 GMT -5
It's not like the people at Mattel woke up today and decided to screw people. The whole thing was an error, and the system obviously at one point showed they had them in stock and ready to ship, and therefore charged people's cards who had placed orders, and will now have to cancel all of those orders. So, yes, they are now responsible for you not having available funds, but they obviously screwed up in more ways than one, and once they realized their mistake and started sending out the backorder emails, the system had already charged people's cards. It's no longer in their hands, and those who ordered in time were lucky, that's it. People bitching that they're boycotting Mattel are rediculous. Just pretend it didn't even happen. And those of you who can't buy them on Monday now because that was your last $30, should you really be buying wrestling figures in the first place?
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Post by the franchise on Nov 18, 2011 23:55:41 GMT -5
So shipping on Mattyshop was $3? How much will it be on Mattycollector? It depends on the size of the box but probably at least $7 or $8 and even that will take at least a week to reach you unless you live on the west coast. |
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Post by alkohal on Nov 19, 2011 0:03:51 GMT -5
It's not like the people at Mattel woke up today and decided to screw people. The whole thing was an error, and the system obviously at one point showed they had them in stock and ready to ship, and therefore charged people's cards who had placed orders, and will now have to cancel all of those orders. So, yes, they are now responsible for you not having available funds, but they obviously screwed up in more ways than one, and once they realized their mistake and started sending out the backorder emails, the system had already charged people's cards. It's no longer in their hands, and those who ordered in time were lucky, that's it. People bitching that they're boycotting Mattel are rediculous. Just pretend it didn't even happen. And those of you who can't buy them on Monday now because that was your last $30, should you really be buying wrestling figures in the first place? At this point, if you didn't get the shipping notice for the figures then that sucks but you also know you'll get your money back in a few days. People are acting like they dont know how credit card charges work all of the sudden. Yes, Mattels inventory management system screwed up and over sold the item, but we were all taking a risk this morning wondering if this was gonna turn out to be a situation where they cancelled all orders. I think we all knew it was a mistake to begin with. Some of us got lucky, and others didn't. It really is that simple. |
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fullybaked63
Mid-Carder
Joined on: Jun 13, 2010 21:10:06 GMT -5
Posts: 396
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Post by fullybaked63 on Nov 19, 2011 0:06:41 GMT -5
It's not like the people at Mattel woke up today and decided to screw people. The whole thing was an error, and the system obviously at one point showed they had them in stock and ready to ship, and therefore charged people's cards who had placed orders, and will now have to cancel all of those orders. So, yes, they are now responsible for you not having available funds, but they obviously screwed up in more ways than one, and once they realized their mistake and started sending out the backorder emails, the system had already charged people's cards. It's no longer in their hands, and those who ordered in time were lucky, that's it. People bitching that they're boycotting Mattel are rediculous. Just pretend it didn't even happen. And those of you who can't buy them on Monday now because that was your last $30, should you really be buying wrestling figures in the first place? At this point, if you didn't get the shipping notice for the figures then that sucks but you also know you'll get your money back in a few days. People are acting like they dont know how credit card charges work all of the sudden. Yes, Mattels inventory management system screwed up and over sold the item, but we were all taking a risk this morning wondering if this was gonna turn out to be a situation where they cancelled all orders. I think we all knew it was a mistake to begin with. Some of us got lucky, and others didn't. It really is that simple. I can understand being pissed about the money being tied up because of their error and now maybe not being able to get it at all, but there's nothing they can do. People can bitch online about it all they want, but like I said, it's out of Mattel's hands now. |
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TH3 D3STR0Y3R
Superstar
78 refs
Joined on: Jun 17, 2010 18:25:40 GMT -5
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Post by TH3 D3STR0Y3R on Nov 19, 2011 0:15:06 GMT -5
Whether there 19.99 or 29.99 it doesnt matter to me im still ordering my set when nov. 21st comes along!
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Post by Nivro™ on Nov 19, 2011 0:24:25 GMT -5
Whether there 19.99 or 29.99 it doesnt matter to me im still ordering my set when nov. 21st comes along! This! Just like everyone who's bitching in here will. Just like little puppets...letting their strings get pulled...In the end, they'll still dance. |
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Micro
Main Eventer
Joined on: Aug 12, 2009 10:44:17 GMT -5
Posts: 1,230
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Post by Micro on Nov 19, 2011 1:06:24 GMT -5
The whole thing was always a gamble...It was never supposed to happen like this and it was an open opportunity at Mattel's expense. Some got away with it and others didn't. Members like HeelZiggler have a good reason to be upset, though. Being on a tight budget myself, I can understand having the money set aside and how frustrating it can be to have it locked out at a critical time. We've been waiting months for the Rockers and to lose out by a couple of days due to a bank system technicality just sucks. I'm pretty sure that my MattelShop back-order will end up being cancelled, despite what some customer service reps told us today. WWEGuy's official response on Matty's forum just has that, "Yeah, we'll let the early orders slide but we're not supposed to get more for the rest...So, yeah...No!" feel to it. My hope for the best-case scenario is that the Rockers don't sell out within the first week and Mattel allocates the remaining stock to honor these back-orders. They'll lose out on some of the profits but 66% money is better than 0% and at least they can restore some good faith in the process. It sucks that there are already a few members that are going to drop the Legends line because of this mix-up. I would rather see this line be successful and continue to grow. Hey, I want those red LoD, Magnum TA, and Sensational Sherri figures...Is that so bad?  Well, wish me luck on Monday! It's been a crazy Rockers day, so this will be the last thing I'll say on this subject before moving on. |
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Post by Chip on Nov 19, 2011 1:09:02 GMT -5
interesting....
my order went through technically, i paid with paypal and just went to my account and it shows a transaction to "Mattel Inc" as Pending.
perhaps there is still hope
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